Michael Sell
Salt Lake City,Ut
Summary
Highly resourceful and performance-driven professional with extensive experience in planning, organizing, and controlling day-to-day operations to achieve organizational success. Demonstrated expertise in identifying and implementing continuous process improvement initiatives to enhance efficiency, streamline operations, and reduce overall expenses. Skilled at building, coaching, and empowering teams, conducting ongoing performance evaluations, and implementing training programs to meet service delivery metrics. Proficient in promptly addressing and resolving complex problems or issues, resulting in increased customer satisfaction and loyalty. Capable of effectively prioritizing and managing multiple assignments within tight deadlines.
Overview
9
9
years of professional experience
Work History
Revenue Recovery Supervisor
UPS
Salt Lake City, UT
08.2021 - Current
- Lead, train, and develop employees to ensure optimal performance and continuous process improvement
- Maximize employee scheduling to provide the most efficient customer experience
- Revamped and created process improvement strategies increasing weekly revenue by 15%
- Monitor revenue recovered within the department to identify areas for continued growth
- Conduct safety and quality performance evaluations weekly
Logistics Lead
PacifiCorp
Salt Lake City, UT
07.2016 - 07.2021
- Engaged with team members to coordinate logistics and improve process integration and flow
- Spearheaded projects throughout all life cycle phases, including logistics, equipment, and supplies to meet Just-in-Time (JIT) demand
- Ensured complete customer satisfaction by analyzing shipments and proactively resolving potential issues
- Designed and developed a system for each department, streamlining receiving, pick-pack, and shipping processes, reducing downtime from an average of 3 days to 1 day. Maintaining the inventory up to date, significantly lowering backorders
- Led and coached 20 logistics workers on utilizing new streamlined approaches, along with Lean-based waste reduction principles that decreased the average processing time for each order by 25 minutes
Skills
- Team Management
- Creative Problem Solving
- Strategic Decision Making
- Lean process optimization
- Training & Safety
- Inventory Control
- Trend analysis and best practices
- Expert customer communication
- Cross-functional Collaboration
- Time management
- Team management
- Revenue maximization
- Willing to learn
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Creative solution development
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Team building leadership
- Proactive and focused
- Analytical thinking
- Conflict resolution
- Recruitment and hiring
- Operations management
- Team leadership
- Time management abilities
- Staff training
- Strategic planning
- Continuous improvement
- Adaptability
- Written communication
- Work planning
- Quality assurance
- Process development
- Workflow coordination
- Sales expert
- Data analysis
Timeline
Revenue Recovery Supervisor
UPS
08.2021 - Current
Logistics Lead
PacifiCorp
07.2016 - 07.2021