Michael Serns
TOMAH
Summary
Results-driven professional with extensive experience in project management, contract negotiation, and budget oversight. Proven ability to enhance operational efficiency and maintain strong customer relationships.
Overview
21
21
years of professional experience
Work History
Assistant Project Manager
Challenge Unlimited Inc
Fort McCoy
09.2009 - Current
- Successfully priced and negotiated our current contract.
- Created fiscal year 2025/26 budget.
- Managed custodial staff, ensuring that all tasks were completed in a timely and efficient manner.
- Developed cleaning schedules for crews and project work per monthly government requirements.
- Analyzed operational costs associated with labor, supplies and other expenses incurred by our site.
- Maintained records of attendance, performance reviews, and payroll information.
- Coordinated with outside contractors when specialized cleaning services were required.
- Assisted in resolving customer complaints regarding custodial services in a professional manner.
1st Shift Supervisor
Challenge Unlimted Inc
Fort McCoy
09.2006 - 09.2009
- Coordinated daily cleaning schedules to optimize workflow and coverage across facilities.
- Trained new employees on proper cleaning techniques and equipment usage protocols.
- Inspected work areas for cleanliness and compliance with company standards regularly.
- Managed inventory of cleaning supplies and ordered replacements as necessary.
- Addressed staff concerns and resolved conflicts to maintain a positive work environment.
- Conducted performance evaluations for custodial team members to support professional development.
- Assisted in the training of new custodial staff members on job duties and safety regulations.
Janitorial Lead
Challenge Unlimited Inc
Fort McCoy
09.2005 - 09.2006
- Ensured all buildings were completed according to daily schedules.
- Performed all cleaning tasks alongside the crew.
- Resolved employee conflicts and addressed client concerns promptly.
- Inspected work areas to ensure janitorial staff adhered to safety regulations and industry standards.
- Assigned and monitored tasks to janitorial staff, ensuring that all duties were completed in a timely manner.
Janitor
Challenge Unlimited Inc
Fort McCoy
03.2005 - 09.2005
- Sweep, mop and vacuum floors of all areas.
- Clean and sanitize restrooms, sinks, countertops and other surfaces.
- Empty wastebaskets and trash containers.
- Organized custodial closets to easily find equipment and supplies.
- Disinfect equipment and supplies using germicides or steam-cleaning equipment.
Education
High School Diploma -
Lake Mills High School
Lake Mills WI05-1990
Skills
- Project management
- Contract pricing and negotiation
- Budget management
- Ensure a positive relationship with our Government personnel
- Performance evaluation
- Conflict resolution
- Problem solving
- Effective communication
- Employee training
- Schedule management
Timeline
Assistant Project Manager
Challenge Unlimited Inc
09.2009 - Current
1st Shift Supervisor
Challenge Unlimted Inc
09.2006 - 09.2009
Janitorial Lead
Challenge Unlimited Inc
09.2005 - 09.2006
Janitor
Challenge Unlimited Inc
03.2005 - 09.2005
High School Diploma -
Lake Mills High School