Michael Seton
Rock Hill
Summary
Dynamic professional with a proven track record at CSL Plasma, excelling in detail-oriented data management and team collaboration. Recognized for enhancing donor experiences and achieving compliance with health standards. Adept at problem-solving and fostering relationships, I consistently prioritize tasks to drive operational efficiency and ensure a safe environment.
Experienced with donor support processes and protocols. Utilizes strong organizational skills to streamline donor interactions. Track record of maintaining high standards of safety and compliance.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Donor Support Technician
CSL Plasma
05.2024 - Current
- Assisted in processing donor information using electronic systems to ensure data accuracy.
- Learned safety protocols and procedures to maintain compliance with health standards during donor interactions.
- Provided logistical support for donor events, coordinating setup and ensuring smooth operations.
- Engaged with donors to address questions and enhance their experience throughout the donation process.
- Maintained cleanliness and organization of work areas to promote a safe donor environment.
- Collaborated with team members to streamline processes for improved operational efficiency during busy shifts.
- Adapted quickly to new tools and technologies to assist in the management of donor records effectively.
- Assisted medical professionals during adverse reactions, contributing to swift resolution while maintaining donor comfort.
- Achieved consistent compliance with industry regulations through meticulous attention to detail in documentation practices.
- Supported collection and preparation of blood products for donation through efficient operational practices.
- Increased donor safety by conducting thorough health screenings before each donation procedure.
- Facilitated seamless communication between staff members, enabling effective coordination during busy periods.
- Collaborated with team members to achieve daily goals and maintain optimal performance levels.
- Conducted regular inventory checks to ensure adequate supplies were available at all times, minimizing disruptions due to shortages.
- Set up, maintained and verified sterility of lab equipment and tools.
Manager
Rock Hill Beach Bingo
01.2019 - 01.2024
- Led cross-functional teams to enhance operational efficiency and streamline processes.
- Developed and implemented strategic initiatives that improved departmental performance and alignment with company goals.
- Mentored junior staff, fostering skill development and encouraging adherence to best practices.
- Analyzed performance metrics to identify areas for improvement, resulting in optimized workflows.
- Collaborated with stakeholders to design and execute training programs for staff development.
- Established key performance indicators to measure success and drive continuous improvement initiatives.
- Facilitated regular team meetings to review progress, address challenges, and reinforce strategic direction.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw daily operations to ensure compliance with gaming regulations and company policies.
- Coordinated marketing initiatives to promote events, boosting customer engagement and attendance.
- Analyzed customer feedback to refine services, leading to improved patron satisfaction.
- Implemented process improvements, increasing operational efficiency in customer service delivery.
- Developed training programs for staff, enhancing team performance and service quality.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Managed senior-level personnel working in marketing and sales capacities.
Head Cashier
Golden Corral Buffet and Grill
02.2020 - 11.2023
- Supervised daily cash register operations and ensured accurate financial transactions.
- Trained and mentored new cashiers on best practices and customer service standards.
- Implemented effective cash handling procedures to minimize discrepancies and errors.
- Resolved customer inquiries and complaints promptly, enhancing overall satisfaction.
- Collaborated with management to streamline checkout processes for improved efficiency.
- Monitored cash drawer balances to maintain compliance with company policies.
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Assisted customers by answering questions and fulfilling requests.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Worked closely with team members from other departments to resolve complex customer issues or facilitate seamless transactions.
- Taught employees fundamentals of register use, merchandise scanning and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Conducted regular audits of register tills, ensuring accuracy in daily cash counts and minimizing discrepancies.
- Processed both cash and card purchases and returns.
- Resolved escalated customer disputes with special actions such as discounts.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Participated in ongoing professional development opportunities focused on improving cashier skills and staying current with industry trends.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Streamlined checkout process, reducing average wait time for customers.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Set up new sales displays each week with fresh merchandise.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored areas for security issues and safety hazards.
- Increased customer loyalty and retention.
- Restocked and organized merchandise in front lanes.
- Trained team members on cash register operation and cash handling.
- Quickly and accurately counted drawers at start and end of each shift.
- Communicated with customers and team members to solve problems.
- Addressed technical issues at checkout, minimizing downtime and maintaining smooth operation.
Shift Manger
Kentucky Fried Chicken
05.2016 - 01.2019
- Supervised daily operations, ensuring adherence to safety protocols and company standards.
- Trained and mentored team members on operational procedures and customer service excellence.
- Implemented process improvements to enhance efficiency and reduce operational downtime.
- Coordinated shift schedules, optimizing workforce allocation to meet demand fluctuations.
- Monitored inventory levels, initiating reorders to maintain stock availability and minimize shortages.
- Resolved customer complaints effectively, fostering positive relationships and enhancing satisfaction rates.
- Analyzed shift performance data, identifying trends to inform strategic decision-making for future shifts.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Resolved customer complaints with effective problem-solving techniques, maintaining high levels of customer loyalty.
- Improved employee morale with regular feedback sessions, fostering positive work environment.
- Supervised ongoing daily production phases.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Oversaw loading and unloading of packages in freezer, and coolers.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
Crew Lead
Zaxby's Chicken Fingers & Buffalo Wings
09.2014 - 01.2016
- Oversaw daily operations, ensuring adherence to safety and quality standards.
- Mentored team members, enhancing skills and promoting a collaborative work environment.
- Implemented process improvements, increasing workflow efficiency and reducing downtime.
- Coordinated scheduling and task assignments to optimize resource allocation.
- Trained new employees on operational procedures and company policies.
- Monitored inventory levels, initiating reorders to maintain stock availability.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Delegated tasks according to individual strengths, optimizing overall team performance and output.
- Reviewed daily reports for accuracy, ensuring data-driven decision-making in all aspects of operations.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
- Addressed customer concerns promptly, resulting in improved satisfaction rates and repeat business.
- Established positive relationships with customers and colleagues through high standards of customer service.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
- Moved and cleared debris from work sites to dispose of in designated areas.
Education
High School Diploma -
Easley High
EasleySkills
- Task prioritization
- Detail-oriented data management
- Data entry proficiency
- Stock supply coordination
- Workspace sanitation
- Teamwork
- Incident records
- Donation equipment
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Active listening
- Adaptability and flexibility
- Decision-making
- Relationship building
- Sterilization techniques
- Team building
- Self motivation
- Quality control procedures
- Goal setting
- Data recording
- Time management abilities
- Continuous improvement
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
Donor Support Technician
CSL Plasma
05.2024 - Current
Head Cashier
Golden Corral Buffet and Grill
02.2020 - 11.2023
Manager
Rock Hill Beach Bingo
01.2019 - 01.2024
Shift Manger
Kentucky Fried Chicken
05.2016 - 01.2019
Crew Lead
Zaxby's Chicken Fingers & Buffalo Wings
09.2014 - 01.2016
High School Diploma -
Easley High
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