Summary
Overview
Work History
Education
Timeline
Generic

Michael Shafer

Windfall, Indiana,Indiana

Summary

Accomplished professional with expertise in monitoring and troubleshooting system performance, resolving technical issues, and configuring hardware and software. Demonstrated track record of successfully managing diverse IT projects while adhering to best practices and industry standards

Overview

16
16
years of professional experience

Work History

IT Project Manager

CommuniCare\New Vista
02.2024 - Current
  • Responsible for maintaining and documenting multiple projects within the New Vista line of business. Additionally, serving as technical lead for these projects
  • Enhanced customer satisfaction with timely deliveries, effective communication, and high-quality results
  • Managed teams to ensure efficient allocation of resources and successful project completion
  • Maintain various applications and offer Tier 2 and 3 technical support across spectrum of technologies, encompassing desktop computers, laptops, cell phones, check scanners, printers, and related equipment
  • Deliver on-site IT support for Regional office while providing remote assistance to over 100 facilities
  • Provide back-end upgrades and support for GWI ticketing system
  • Create and manage Active Directory groups to facilitate access to network shares and SharePoint resources
  • Responsible for updating and maintaining security and document libraries on SharePoint/Teamlink Intranet across all departments
  • Roll-out of new equipment across multiple states for recently acquired facilities as key member of the acquisition team
  • Offer support to Network team in troubleshooting and resolving issues related to malfunctioning or non-operational equipment

Application Administrator

CommuniCare
04.2023 - 02.2024
  • Maintain various applications and offer Tier 2 and 3 technical support across a spectrum of technologies, encompassing desktop computers, laptops, cell phones, check scanners, printers, and related equipment
  • Deliver on-site IT support for Regional office while providing remote assistance to over 100 facilities
  • Provide back-end upgrades and support for GWI ticketing system
  • Create and manage Active Directory groups to facilitate access to network shares and SharePoint resources
  • Responsible for updating and maintaining security and document libraries on SharePoint/Teamlink Intranet across all departments
  • Roll-out of new equipment across multiple states for recently acquired facilities as a key member of the acquisition team
  • Offer support to Network team in troubleshooting and resolving issues related to malfunctioning or non-operational equipment

Desktop Support Specialist

CommuniCare
12.2017 - 04.2023
  • Reduced downtime by proactively troubleshooting and resolving IT issues.
  • Increased user satisfaction with desktop systems by providing timely, effective Tier 1 and Tier 2 support.
  • Co-led Operating System transition project, upgrading entire Midwest division from Windows 7 to Windows 10
  • Offer support to Network team in troubleshooting and resolving issues related to malfunctioning or non-operational equipment

Network Administrator

Midwest Eye Consultants
10.2015 - 12.2017
  • Provide comprehensive support for various technologies, including desktops, laptops, cell phones, laser printers, and diverse software application
  • Creation of user accounts in Active Directory and configure security settings for network shares
  • Administer and deploy iPhones, monitoring usage and ensuring consistent data flow through Mobile Device Management
  • Provide technical support for various medical equipment, including but not limited to Topographer, OCT, Visual Field, MPOD, and Fundus Camera

Computer Helpdesk Technician

Lafayette Venetian Blind
11.2012 - 10.2015
  • Provide comprehensive technology support across office, factory, and remote sales environments, including desktops, laptops, cell phones, laser printers, label printers, and various software applications
  • Handle repair or replacement of damaged or outdated equipment as needed
  • Creation of user accounts in Active Directory and configure security settings for network shares

System Administrator

Franklin Electric
03.2010 - 11.2012
  • Provide support for 99% virtualized infrastructure hosted within VMWare vSphere environment
  • Install various business applications required by different departments and ensure servers are utilizing adequate resources
  • Oversee backup operations utilizing CommVault and Actifio to ensure consistent, error-free backups
  • Creation of user accounts in Active Directory and configure security settings for network shares

IPod Troubleshooter

IBM
11.2009 - 02.2010
  • Diagnose and resolve hardware and software issues with iPod devices

Assistant Network Administrator

Bona Vista
01.2008 - 08.2009
  • Provide Tier 1 support for a range of technologies including desktops, laptops, cell phones, laser printers, and various software applications
  • Creation of user accounts in Active Directory and configure security settings for network shares
  • Handle the repair or replacement of damaged or outdated equipment as needed

Education

Bachelor of Science - Information Systems

Indiana University Kokomo
Kokomo, IN

Timeline

IT Project Manager

CommuniCare\New Vista
02.2024 - Current

Application Administrator

CommuniCare
04.2023 - 02.2024

Desktop Support Specialist

CommuniCare
12.2017 - 04.2023

Network Administrator

Midwest Eye Consultants
10.2015 - 12.2017

Computer Helpdesk Technician

Lafayette Venetian Blind
11.2012 - 10.2015

System Administrator

Franklin Electric
03.2010 - 11.2012

IPod Troubleshooter

IBM
11.2009 - 02.2010

Assistant Network Administrator

Bona Vista
01.2008 - 08.2009

Bachelor of Science - Information Systems

Indiana University Kokomo

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Michael Shafer