Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Hi, I’m
Michael Shannon
Houston,TX
Summary
Overview
9
years of professional experience
Work History
TransCoreHouston, TX
Lead ITS Technician III
04.2015 - Current
Job overview
- Cleaned, maintained and properly stocked company vehicle to prepare for required duties.
- Examined complaints, suggested improved methodologies and recommended system enhancements to promote positive customer service experience.
- Adhered to all safety policies and procedures while working in the lab environment.
- Trained workers to install, maintain and repair electrical equipment and fixtures.
- Replaced faulty circuit breakers, fuses and relays in accordance with local codes.
- Connected and repaired equipment based on mechanical drawings and electrical prints.
- Inspected electrical components to identify hazards, defects, or potential repairs in compliance with codes.
- Inspected electrical systems for safety compliance with industry standards.
- Conducted routine inspections of electrical systems for proper operation.
- Conducted daily safety meetings with crew members prior to beginning work.
- Adjusted mix designs when necessary due to varying environmental conditions or customer requests.
- Prepared and planned worksites to help jobs run smoothly.
- Poured concrete into forms using pump hose and leveled.
- Finished surfaces by troweling, floating and brushing following project requirements and specifications.
- Loaded and unloaded necessary tools, materials, and machines from trucks and trailers.
- Removed debris and waste to clean site after completing work.
- Reviewed project blueprints and specifications to determine number of workers needed to complete jobs.
- Led weekly team meetings with crew members to discuss upcoming jobs or changes in procedure.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Constructed forms to create various concrete structures.
- Operated excavators and loaders to prepare site.
- Analyzed blueprints and drawings for specific job requirements.
- Created simulations to test the effectiveness of various communication strategies.
- Troubleshot, repaired, and maintained audio and video equipment.
- Utilized industry best practices in pulling low-voltage cabling.
- Collaborated with team on new technology solutions, implementations and upgrades and advanced integration and automation of hardware and software.
- Maintained an inventory of spare parts used in repairs or installations.
- Reviewed and analyzed blueprints and diagrams to identify project specifications.
- Monitored customer satisfaction levels by following up post-installation or repair.
- Conducted site surveys to plan out installation layouts prior to job commencement.
- Integrated professional audio/video systems and provided technical assistance to resolve issues.
- Installed audio and video equipment in various locations.
- Worked with vendors to procure necessary parts or supplies needed for repairs or installations.
- Repaired faulty wiring connections using soldering tools and crimpers.
- Supervised junior technicians during complex installations or repairs.
- Created detailed documentation of all installed systems and configurations.
- Trained multiple employees on company policies and protocols.
- Built strong rapport with customers to foster confidence in system installations.
- Identified, diagnosed, and resolved problems with media systems.
- Employed best practices and safety protocols during equipment installations.
- Configured and tested audio and video systems to ensure proper operation.
- Worked directly with technology architects and engineers to drive adoptions of new audio-visual technologies and analyzed and researched right-sized solutions for specific business needs.
- Evaluated circuit boards to component level using variety of instruments to resolve issues.
- Coordinated with internal teams to ensure successful completion of projects within deadlines.
- Performed system checks to ensure proper functioning of audio and video components.
- Provided technical support over the phone or via email when necessary.
- Calibrated video displays to meet industry standards for brightness and color accuracy.
Education
Eisenhower High SchoolHouston, TX
GED
06-1999
University Overview
Skills
- System Troubleshooting
- Environmental Compliance
- Equipment Repair
- Component Replacement
- Cost Control
- OSHA Compliance
- Machinery Calibration
- Quality Control
- Blueprint Reading
- User Training
- Operations Monitoring
- Commercial Construction Experience
- System Installation
- Document Preparation
- Customer Interaction
- Risk Mitigation
- Troubleshooting and Diagnosis
- Issue Resolution
- Product Inspections
- Preventive Maintenance
- Construction Management
- Troubleshooting
Timeline
Lead ITS Technician III
TransCore
04.2015 - Current
Eisenhower High School
GED
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