Michael Shannon
Glasgow,KY
Summary
Dynamic Operations Manager with a proven track record at Adventures of Mammoth Cave, enhancing efficiency and visitor satisfaction. Expert in team leadership and problem-solving, I developed impactful training programs and streamlined supply chain processes, resulting in improved operational performance and a culture of excellence. Committed to fostering high-performing teams and delivering exceptional customer service.
Overview
15
15
years of professional experience
Work History
Bindery Assistant Operator
RR Donnelley & Sons Co
Glasgow, KY
09.2010 - 02.2014
- Streamlined daily operations to improve efficiency and enhance visitor experiences.
- Coordinated team activities to ensure seamless execution of tours and events.
- Developed training materials for staff to promote safety and operational excellence.
- Mentored new employees, fostering a culture of teamwork and high performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Operations Manager
Adventures of Mammoth Cave
Mammoth Cave, KY
04.2014 - 06.2025
- Streamlined daily operations to improve efficiency and enhance visitor experiences.
- Coordinated team activities to ensure seamless execution of tours and events.
- Developed training materials for staff to promote safety and operational excellence.
- Mentored new employees, fostering a culture of teamwork and high performance.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
Education
No Degree - Advertising/Public Relations
Morehead State University
Morehead, KYSkills
Problem-solving
Team leadership
Operations management
Customer service
Staff training
Timeline
Operations Manager
Adventures of Mammoth Cave
04.2014 - 06.2025
Bindery Assistant Operator
RR Donnelley & Sons Co
09.2010 - 02.2014
No Degree - Advertising/Public Relations
Morehead State University