Michael Sharpes
Fort Smith,AR
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Overview
8
8
years of professional experience
Work History
Service Advisor
Crain Automotive Team
01.2023 - Current
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Developed estimates by costing materials, supplies, and labor.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Followed up with customers to offer additional support and check resolution satisfaction.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Service Advisor Assistant
Riser Ford And Lincoln
11.2019 - 01.2023
- Collaborated with sales team members to provide comprehensive assistance during the post-purchase process for new vehicle owners.
- Handled warranty claims for customers, resulting in efficient resolution of vehicle issues.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Supported service advisors in managing customer inquiries, ensuring timely and accurate responses.
- Enhanced customer satisfaction by promptly addressing service issues and providing solutions.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
Front Desk Supervisor
Hotel Phillips
09.2017 - 11.2018
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Communicated regularly with management on front desk performance, identifying areas for improvement or growth opportunities.
- Managed group reservations effectively, providing smooth check-in experiences for large parties or corporate events.
Front Desk Receptionist
Hilton Garden Inn Hotel
09.2016 - 09.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
Education
High School Diploma -
Mount Ida High School
Mount Ida, AR05.2012
Skills
- Customer Service
- Computer Skills
- Multitasking and Organization
- Vehicle assessment
- Strong Work Ethic
- Attention to Detail
Timeline
Service Advisor
Crain Automotive Team
01.2023 - Current
Service Advisor Assistant
Riser Ford And Lincoln
11.2019 - 01.2023
Front Desk Supervisor
Hotel Phillips
09.2017 - 11.2018
Front Desk Receptionist
Hilton Garden Inn Hotel
09.2016 - 09.2017
High School Diploma -
Mount Ida High School
Similar Profiles
Kenny RobeKenny Robe
Sales Manager at Crain AutomotiveSales Manager at Crain Automotive
Shawn WilliamsShawn Williams
Car Salesperson at Crain Automotive GroupCar Salesperson at Crain Automotive Group
Gena ClairGena Clair
Corporate Title Clerk at Crain Automotive HoldingsCorporate Title Clerk at Crain Automotive Holdings