Michael Shea
Burlington,WI
Summary
Energetic Deli Clerk with 25 years of retail support and service experience. Dedicated to top-notch customer service and providing high-quality products to loyal customers. Knowledgeable of broad range of products, including kosher and vegan.
Seasoned retail clerk offering sales expertise and strong listening skills. Successful track record building customer loyalty with superior service. Fast, friendly and efficient resource at deli counter.
Overview
26
26
years of professional experience
Work History
Shift Manager
McDonald's
Lake Geneva, WI
01.2023 - 08.2023
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Conducted daily shift meetings to review sales goals, safety issues, promotions, and other topics.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Resolved conflicts between staff members in a professional manner.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
Deli Associate
Walmart
Burlington, WI
05.2021 - 01.2023
- Maintained work areas to reduce potential for illness or injury.
- Stayed calm and professional in situations and resolved conflicts to customer satisfaction.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
- Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
- Received new inventory and rotated stock by dates to keep items fresh and usable.
- Cleaned utensils, dishes and glasses for customer use.
- Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
- Assessed customer needs, evaluated food allergies and suggested additional menu items as appropriate.
- Acquired new skills to support team and further accommodate customer needs.
- Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
- Completed orders by slicing, weighing, packaging and pricing meats and cheeses.
- Gave exceptional customer service to guests during peak business periods, resulting in increased sales and [Number]% boost in revenues.
Shift Manager
McDonald's
Delevan , WI
01.2020 - 05.2021
- Upheld company standards and compliance requirements for operations.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Reinforced rules to promote superior employee performance.
- Helped employees accomplish tasks during peak periods.
- Directed and led employees and team members on effective operations, methods and procedures.
- Taught staff upselling techniques to meet revenue targets.
- Assessed reports and adjusted workflows to realign with targets.
- Promoted products, increasing customer base and market share.
- Directed employees through daily routines.
- Handled customer complaints, questions and inquiries.
- Counted out cash drawers at end of each shift and logged profits into computer system.
- Managed scheduling for 50 employees.
- Answered customer inquiries in regard to nutritional information and menu offerings.
Shift Lead
Taco Bell
Burlington, WI
10.2018 - 12.2019
- Delegated tasks to employees and monitored activities and task completion.
- Resolved customer complaints and reported issues to senior management.
- Completed opening and closing duties to facilitate business operations.
- Upheld company standards and compliance requirements for operations.
- Coached and trained employees and managed daily work assignments to enhance operations.
- Documented receipts, employee hours and inventory movement.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Improved daily operational plans, developed production schedules and optimized task flow.
- Held performance reviews to identify and correct areas needing improvement.
- Taught staff upselling techniques to meet revenue targets.
- Reinforced rules to promote superior employee performance.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Supervised and led employees to maintain productivity and customer service levels.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Assisted general manager with operations game plan and company initiatives implementation.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Evaluated employee performance, delivering individualized feedback and praise.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Guided staff on implementing promotions and marketing programs.
HVAC Technician
B&B Heating And Air
Milwaukee, WI
04.1998 - 10.2008
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
- Installed heating, air conditioning and ventilation equipment and tested for proper operation.
- Completed preventive maintenance on heating and air conditioning systems to extend life of such equipment.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Assessed efficiency of HVAC and refrigeration systems to provide feedback to customers.
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Promptly responded to complaints about temperature problems during massive heatwave and conducted assessments to determine causes and target solutions.
- Replaced electrical motors and HVAC systems up to 220 volts after main disconnect.
- Adept at reading blue prints of electrical equipment.
- Analyzed, modified and repaired digital control systems.
- Tested all electromechanical systems on campus equipment.
Shift Manager
McDonald's
Burlington, WI
09.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Resolved conflicts between staff members in a professional manner.
- Responded quickly and effectively to emergency situations as they arose.
- Enforced safety standards throughout the store including proper use of equipment.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Upheld company standards and compliance requirements for operations.
- Communicated with other shift managers to facilitate continuum of customer service.
- Coached employees on interactions with customers to drive exceptional service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Taught staff upselling techniques to meet revenue targets.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Observed and monitored utilization of equipment.
Education
Bachelor of Science - Animation
ITT Technical Institute - Indianapolis
Greenfield, WI08.2012
Skills
- Inventory Rotation
- Customer Relations
- Time Management and Prioritization
- Covid Symptom Screening
- Teamwork and Collaboration
- Handling Complaints
- Equipment Troubleshooting and Maintenance
- Cash Handling
- Serving and Bussing
- Multitasking and Organization
- Food Production Processes
- Packaging and Labeling
- Coffee and Tea Service
- Documentation and Recordkeeping
- Food and Beverage Service
- Dependable and Cooperative
- Employee Training and Supervision
- Kitchen Safety Standards
- Collaboration and Teamwork
- Cash Drawer Operations
- Customer Service
- Payment Processing
- Managing Orders and Deliveries
- Daily Food Preparation
- Supply Ordering
- Workstation Setup and Breakdown
- Cleaning and Sanitizing
- Attention to Detail
- Adaptability and Flexibility
- Sales Expertise
- Safe Food Handling
- Point of Sale Systems Familiarity
- Equipment Use
- Preparing Food Items
Timeline
Shift Manager
McDonald's
09.2023 - Current
Shift Manager
McDonald's
01.2023 - 08.2023
Deli Associate
Walmart
05.2021 - 01.2023
Shift Manager
McDonald's
01.2020 - 05.2021
Shift Lead
Taco Bell
10.2018 - 12.2019
HVAC Technician
B&B Heating And Air
04.1998 - 10.2008
Bachelor of Science - Animation
ITT Technical Institute - Indianapolis