MICHAEL SHEBLY
MANAGING DIRECTOR
Doha
Summary
I believe that most rewarding career is one that offers opportunity for constantly learning new things and provide one with a rich set of experience. A challenging and diverse work atmosphere is interesting for me. Self-development as well as developing the community is on the top of my long-term career goals. Additionally, to secure a responsible and challenging position with A progressive establishment. Where my skills knowledge can be gainfully utilized with a good prospect for learning as well as future advancement and career development.
Overview
2026
2026
years of professional experience
3
3
Languages
Work History
Chairman, Office Manager and Board Secretary
Fusion Group holding
DOHA, QATAR
04.2021 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Handled confidential and sensitive information with discretion and tact.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives. Business travel with the Chairman based on instructions
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Proactively identified areas requiring attention or improvement aligning priorities effectively in line with executive preferences.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant General Manager
Protection Insurance Services
DOHA, QATAR
5 2013 - 9 2020
- Company Overview: (insurance broker)
- (Medical- life- general – marine and Reinsurance)
- (insurance broker)
- (Medical- life- general – marine and Reinsurance)
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Motivated, trained, and disciplined employees to maximize performance.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Mentored and motivated team members to achieve challenging business goals.
- Managed budget implementations, employee evaluations, and contract details.
- Resolved problems promptly to elevate customer approval.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Analyzed sales data to identify trends and opportunities for menu expansion or modification based on customer preferences.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Resolved customer complaints with professionalism, restoring trust and loyalty.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
Insurance Specialist
Allianz (Bank Misr)
ALEXANDRIA, EGYPT
07.2012 - 03.2013
- Company Overview: (bancassurance department)
- (Customer service – retail – audit)
- (bancassurance department)
- (Customer service – retail – audit)
- Followed up on denials, late payments, extensions and other special circumstances.
- Strengthened client relationships through consistent follow-ups, ensuring timely renewals and retention.
- Proactively addressed potential risks by conducting thorough reviews of clients'' policies for coverage gaps.
- Improved operational efficiency by developing procedures for processing claims, payments, and endorsements.
- Researched and resolved routine and complex issues.
- Maintained high standards of customer service by building relationships with clients.
- Played an active role in community events as a representative for the company which increased brand awareness.
- Expedited resolution of disputed claims through effective negotiation with claimants, attorneys, or third-party carriers.
- Enhanced customer satisfaction by addressing insurance-related inquiries and resolving issues promptly.
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Designed presentations and marketing materials to promote insurance products.
- Developed and implemented promotional strategies to increase customer base.
- Calculated premiums and established payment methods for sales.
- Finalized sales and collected necessary deposits.
- Created sources for continuous client referrals within community and with businesses using extensive networking skills.
- Identified and solicited sales prospects in agency databases.
- Conducted research and identified market trends to develop better strategies for sales.
- Met with customers to provide information about available products and policies.
- Educated clients on insurance policies and procedures.
- Utilized CRM software to manage client relationships.
- Prepared and reviewed insurance applications to verify compliance with regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
Customer Service, Retail Department
Barclays Bank
01.2011 - 06.2011
Education
College - Law
Alexandria University
ALEXANDRIASkills
Customer Service
Administrative Support
Office Management
Office Administration
Staff Management
Bookkeeping
Workforce Management
Employee Supervision
Operations Management
Billing
Scheduling and calendar management
Excellent multi-tasking ability
Customer Relations
Team Supervision
Document Management
Staff hiring
Expense Reporting
Project Management
Workflow Optimization
Meeting planning
Travel Coordination
Human Resources
Event Coordination
Scheduling
Database Administration
Documentation expertise
Policy Development
Relationship Building
Compliance Monitoring
Scheduling Coordination
Business Administration
Facility Management
Performance Improvement
Training and coaching
Staff Training
Contract Negotiations
Employee Training
Policy Implementation
Budget Administration
Senior leadership support
Problem Resolution
Multitasking
Time Management
Problem-Solving
Time management abilities
Team building
Attention to Detail
Excellent Communication
Positive Attitude
Team Leadership
Customer Relationship Management
Problem-solving aptitude
Scheduling and Coordinating
Drivinglicense
Available
Personal Information
- Date of Birth: 06/21/86
- Nationality: Egyptian
- Marital Status: Single
References
Available upon request
Addresses
- Home, 26 Abd El Meneim Sanad st. Camp chezar, 7th Floor, apartment No. 21, Alexandria, Alexandria, Egypt
- Work, Bentley tower, Doha, Doha, Qatar
Timeline
Chairman, Office Manager and Board Secretary
Fusion Group holding
04.2021 - Current
Insurance Specialist
Allianz (Bank Misr)
07.2012 - 03.2013
Customer Service, Retail Department
Barclays Bank
01.2011 - 06.2011
College - Law
Alexandria University
Assistant General Manager
Protection Insurance Services
5 2013 - 9 2020
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