Michael Sheffield
Silver Spring,MD
Summary
To gain a position that utilizes my education and skills, and offers opportunity for continued professional growth.
High-energy [Industry] management professional offers proven skills in strengthening operational procedures, enhancing team productivity and streamlining processes. Adaptable in changing environments with strategic decision-making skills. Performance-oriented and hardworking to create approaches to boost long-term business success.
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
13
13
years of professional experience
Work History
Manager's Assistant
& Pizza
01.2024 - Current
- Coordinated daily operations to support management and enhance team productivity.
- Streamlined communication between departments, ensuring timely information flow and task completion.
- Developed training materials for new staff, improving onboarding process and employee retention.
- Managed scheduling and resource allocation for team projects, optimizing workload distribution.
- Facilitated staff meetings to discuss performance metrics and promote a culture of accountability.
- Resolved customer inquiries and concerns promptly, enhancing overall satisfaction and loyalty initiatives.
Material Handler
CHR CATERING
10.2022 - 12.2023
- Load and offload merchandise on and off of company trucks with forklifts and electric pallet jacks from loading dock
- Organized incoming merchandise and then placed items into designated area according to customers’ orders
- Coached new hires on the day to day operation
- Lifted 50 pounds and over
- Operated forklifts and pallet jacks to efficiently transport materials throughout facility.
- Managed inventory levels, ensuring accurate stock counts and timely replenishment of supplies.
- Collaborated with team members to optimize workflow and enhance overall productivity.
- Trained new employees on proper handling techniques and equipment usage to improve operational efficiency.
Warehouse Lead
PARTS AUTHORITY LLC
02.2019 - 10.2022
- Loaded and unloaded merchandise
- Used hand held and electric pallets jack and forklifts
- Assigned work to employees to be completed
- Oversaw employees to make sure the work got done on time and correctly
- Recorded data manually and by computer
- Unpacked merchandise to be stocked on shelves according to numbers
- Verified inventory to makes sure number matched with count of stock
- Documented and reported all damaged products
- Lifted 50 pounds and over
Overnight Stocker
AMAZON FOOD
01.2020 - 01.2021
- Gathered items as food orders were placed online or through mobile app
- Looked at each and every item to make sure it was not expired to give the customer the best quality products.
- Stocked food and drinks on the floor and into large refrigerator and freezer
- Sorted and arranged food items as they came off the truck
- Used hand held and electric pallets jack and forklifts
- Lifted 50 pounds and over
Security Officer
Allied Security
11.2016 - 12.2019
- Trained new security personnel on protocols, policies, and best practices for safety compliance.
- Implemented access control measures to regulate entry points and safeguard sensitive areas.
- Evaluated existing security procedures, recommending enhancements to improve operational efficiency and effectiveness.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Security Officer
Blue Line Security Services
03.2013 - 09.2016
- Conducted regular patrols to ensure safety and security of premises and personnel.
- Monitored surveillance systems, identifying and addressing potential security breaches.
- Responded promptly to incidents, effectively de-escalating situations to maintain order.
- Collaborated with law enforcement during investigations and emergency response situations.
- Prepared detailed incident reports, documenting occurrences for management review and follow-up actions.
Education
Associate of Science -
Allegany College of Maryland
12.2012
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Watkins Mill High School
05.2010
Skills
- Inventory restocking
- Order picker
- Scanning
- Packing
- Shrink wrapping
- Forklift (gas and electric)
- Pallet jack
- Organizational skills
- Teamwork
- Retail operations
- Team motivation
- Orientation and training
- Customer service
- Money handling
- Staff training and development
- Staff supervision
Qualifications
Forklift
Timeline
Manager's Assistant
& Pizza
01.2024 - Current
Material Handler
CHR CATERING
10.2022 - 12.2023
Overnight Stocker
AMAZON FOOD
01.2020 - 01.2021
Warehouse Lead
PARTS AUTHORITY LLC
02.2019 - 10.2022
Security Officer
Allied Security
11.2016 - 12.2019
Security Officer
Blue Line Security Services
03.2013 - 09.2016
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Watkins Mill High School
Associate of Science -
Allegany College of Maryland