Summary
Overview
Work History
Education
Skills
Timeline
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Michael Shelton

Boise,ID

Summary

Dynamic leader with a proven track record at House Hunters Of Idaho, adept in customer relations and small business operations. Excelled in building lasting client relationships and driving sales growth, surpassing quarterly goals at Rush Truck Center. Skilled in negotiation and team oversight, leveraging strong communication to achieve exceptional results. Hard-driving business leader offering skill in strategic business planning and team development. Skillfully recruit and train employees at all levels to meet customer and business demands. Articulate, forward-thinking and resourceful in meeting unique needs. Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Overview

18
18
years of professional experience

Work History

Owner/Manager of Operations

House Hunters Of Idaho
05.2014 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Trained and motivated employees to perform daily business functions.
  • Interacted well with customers to build connections and nurture relationships.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Proved successful working within tight deadlines and a fast-paced environment.

Relationship Manager/Outside Sales Representative

Rush Truck Center
10.2006 - 05.2014
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Continuously updated personal knowledge of banking regulations and compliance requirements to minimize risk exposure for both clients and the organization.
  • Built and maintained relationships with new and existing clients while providing high level of expertise.
  • Participated in staff meetings to discuss innovative strategies to improve services.

Education

GED -

Middleton High School
Middleton

Master of Real Estate Development -

Idaho State University
Pocatello, ID

Skills

  • Customer Relations
  • Small business operations
  • Relationship Building
  • Verbal and written communication
  • Client Service
  • Staff Management
  • Team Oversight
  • Staff hiring
  • Negotiation
  • Sales Leadership
  • Contract Management
  • Sales management
  • Sales oversight

Timeline

Owner/Manager of Operations

House Hunters Of Idaho
05.2014 - Current

Relationship Manager/Outside Sales Representative

Rush Truck Center
10.2006 - 05.2014

GED -

Middleton High School

Master of Real Estate Development -

Idaho State University

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Michael Shelton