Summary
Overview
Work History
Education
Skills
Timeline
Generic

MICHAEL SHEPPARD

Thonotosassa,FL

Summary

Results-driven insurance professional with comprehensive experience in handling property claims. Exceptional ability to assess, investigate, and settle claims efficiently while maintaining high standards. Strong team player, known for adaptability and reliability under changing conditions. Skilled in communication, negotiation, and conflict resolution, with focus on delivering optimal outcomes.

Overview

16
16
years of professional experience

Work History

Property Claims Adjuster

USAA
08.2016 - Current
  • Proactively manages assigned claims caseload comprised of complex damages to dwelling, additional structures and personal property using commensurate knowledge and understanding of State policy.
  • Partners with vendors and internal business partners to facilitate complex claims resolution. May also involve external regulatory coordination to ensure appropriate documentation and compliance.
  • Investigates claim damages by conducting research from various sources, including the insured, third parties, and external resources. Often identifies subrogation potential resulting from unusual characteristics.
  • Identifies coverage concerns, reviews prior loss history, determines and creates Special Investigation Unit (SIU) referrals, when appropriate. Determines coverage through analyzing information involving complex policy terms and contingencies.
  • Maintains accurate, thorough, and current claim file documentation throughout the claims process.
  • Supports workload surges and catastrophe (CAT) response operations as needed. Deployed in support of Hurricane Ian and tornado in Nashville, Tennessee
  • Works independently solving complex problems with minimal guidance; acts as a resource for colleagues with less experience.
  • Exercised proper judgment and decision making to analyze over 10-15 claims per week.

Customer Service Representative/Dispatching

BANKO OVERHEAD DOORS
01.2012 - 01.2016
  • Scheduling and completion of picking tickets for estimates, installations and repairs
  • Daily communication with builder's representatives concerning installations and warranties
  • Prepare tickets associated with phoned in requests
  • Verbal quoting of our products
  • Dispatching technicians to emergency stops and rerouting daily stops to optimize efficiency

Human Resources/Administration Specialist

UNITED STATES ARMY
03.2009 - 08.2012
  • Prepares and monitors requests for identification cards, leave, passes, information management, orders for temporary duty and travel
  • Personnel processing, training and reassignment processing, retention, military programs, personnel accounting and strength management, transition processing, legal, meal cards, training soldier support file and unit administration
  • Organized infantry company events by coordinating venue selection, catering services, agenda preparation, and attendee confirmations.
  • Driving duties for the commander, executive officer and 1st Sergeant while in Country

Education

Candidate for Business Administration - Management

SAINT LEO UNIVERSITY
San Antonio, FL

High School Diploma -

ARMWOOD HIGH SCHOOL
Seffner, Florida
06-1990

Skills

  • Claims processing
  • Excellent people skills
  • Claims investigation
  • Damage assessment

Timeline

Property Claims Adjuster

USAA
08.2016 - Current

Customer Service Representative/Dispatching

BANKO OVERHEAD DOORS
01.2012 - 01.2016

Human Resources/Administration Specialist

UNITED STATES ARMY
03.2009 - 08.2012

Candidate for Business Administration - Management

SAINT LEO UNIVERSITY

High School Diploma -

ARMWOOD HIGH SCHOOL

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MICHAEL SHEPPARD