Michael Sherry
Mechanicville,NY
Summary
Adept Senior Case Manager with a proven track record at American National Life Insurance Company, excelling in client advocacy and crisis management. Skilled in data analysis and Microsoft Office, I've effectively mentored new staff and enhanced processing procedures and documentation, demonstrating strong communication and diligent documentation abilities.
Overview
8
8
years of professional experience
Work History
Senior Case Manager
American National Life Insurance Company
06.2016 - Current
- Collaborated with internal departments and external agencies to ensure compliance with IRS, NYS Tax and Insurance law.
- Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
- Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Created well-written, effective processing procedures following standards and guidelines of insurance and governmental regulations.
- Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.
Education
MBA -
Springfield College
Springfield, MA05.2016
Bachelor of Science - Physical Therapy And Exercise Science
Springfield College
Springfield, MA05.2015
Skills
- Focused
- Diligent
- Client Advocacy
- Strong Written and Verbal Communication Skills
- Experience With Presenting Technical Concepts and Ideas to Non-Expert Audience
- Data Entry and Analysis
- Documentation And Reporting
- Proficient in Microsoft Office Software Including Word, Excel, Powerpoint, Teams and OneNote
- Review and Interpretation of Contracts
Timeline
Senior Case Manager
American National Life Insurance Company
06.2016 - Current
MBA -
Springfield College
Bachelor of Science - Physical Therapy And Exercise Science
Springfield College
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