Summary
Overview
Work History
Education
Skills
Timeline
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Michael Sherry

Mechanicville,NY

Summary

Adept Senior Case Manager with a proven track record at American National Life Insurance Company, excelling in client advocacy and crisis management. Skilled in data analysis and Microsoft Office, I've effectively mentored new staff and enhanced processing procedures and documentation, demonstrating strong communication and diligent documentation abilities.

Overview

8
8
years of professional experience

Work History

Senior Case Manager

American National Life Insurance Company
06.2016 - Current
  • Collaborated with internal departments and external agencies to ensure compliance with IRS, NYS Tax and Insurance law.
  • Managed high-risk cases effectively, implementing crisis intervention techniques when necessary to ensure client safety.
  • Informally mentored new case managers and service coordinators, answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
  • Created well-written, effective processing procedures following standards and guidelines of insurance and governmental regulations.
  • Teamed up with managers and executives to assist in evaluating and improving performance of direct services, contributing to strategic program planning and development.

Education

MBA -

Springfield College
Springfield, MA
05.2016

Bachelor of Science - Physical Therapy And Exercise Science

Springfield College
Springfield, MA
05.2015

Skills

  • Focused
  • Diligent
  • Client Advocacy
  • Strong Written and Verbal Communication Skills
  • Experience With Presenting Technical Concepts and Ideas to Non-Expert Audience
  • Data Entry and Analysis
  • Documentation And Reporting
  • Proficient in Microsoft Office Software Including Word, Excel, Powerpoint, Teams and OneNote
  • Review and Interpretation of Contracts

Timeline

Senior Case Manager

American National Life Insurance Company
06.2016 - Current

MBA -

Springfield College

Bachelor of Science - Physical Therapy And Exercise Science

Springfield College
Michael Sherry