Kronus
Michael Shidler
Goshen,IN
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
APPLEGREEN LLC
Howe, IN
08.2014 - 05.2024
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Ensured compliance with local health department regulations regarding food safety standards.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
Retail Sales Manager
HMS Host International
Elkhart, IN
08.2010 - 07.2014
- Maintained a clean work environment to promote safety standards.
- Managed staffing schedules, interviewed potential employees, and provided training for new hires.
- Ensured compliance with company policies and procedures by all staff members.
- Analyzed market data to identify areas of improvement within the store.
- Monitored employee performance and provided feedback to improve productivity.
- Ensured customer satisfaction by handling inquiries, complaints, and returns professionally.
- Resolved conflicts between customers and staff members in a professional manner.
- Monitored team sales targets and addressed deficiencies.
- Implemented loss prevention strategies to reduce shrinkage and improve profitability.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Coordinated staff schedules, ensuring adequate coverage during peak shopping periods.
- Oversaw visual merchandising, ensuring the sales floor was attractively arranged to maximize customer interest and sales.
- Handled customer complaints and issues, ensuring satisfaction and maintaining the store's reputation.
Education
High School Diploma -
Goshen High School
Goshen, IN05-1963
Skills
- Vendor Sourcing
- Customer Relationship Management
- Contract Negotiations
- Loss Prevention
- Supply Chain Management
- Distribution Management
- Staff Supervision
- Account Management
Certification
- Serv Safe Certification
Software
Microsoft office
Timeline
General Manager
APPLEGREEN LLC
08.2014 - 05.2024
Retail Sales Manager
HMS Host International
08.2010 - 07.2014
High School Diploma -
Goshen High School
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