Summary
Overview
Work History
Education
Skills
Timeline
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Michael Shimkus

SAN ANTONIO,TX

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands. Dedicated hospitality professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Associate Manager

Towne Park Valet
05.2022 - Current
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Remedied issues and conflicts among workers using negotiation and active listening.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Established team priorities, maintained schedules and monitored performance.
  • Mentored and supported 25 department employees to create strong workplace culture.

Team Leader Manager

Towne Park Valet
05.2020 - 05.2022
  • Stayed calm, collected and logical during stressful moments to identify and implement optimal solutions.
  • Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
  • Aligned team goals and objectives with organizational strategy, aiding business growth.
  • Facilitated meetings to communicate team performance goals and results.
  • Coordinated team collaboration to share ideas and build best practices.
  • Evaluated employee performance on a weekly basis and coached and trained 15 team members, increasing quality of work and employee motivation.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Guest Service Captain

Towne Park Valet
08.2018 - 04.2020
  • Provided punctual, polite valet services to uphold professional standards.
  • Drove varied vehicles, including luxury and sports models, safely and legally.
  • Resolved customer complaints through calm, constructive communication.
  • Answered guest's questions about property amenities and services.
  • Helped guests unload and load luggage.
  • Trained junior staff in customer care, driving and parking operations to uphold standards.
  • Entered guest vehicle information and location in computerized valet parking system.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.

Education

High School Diploma -

William H. Taft High School
San Antonio, TX
06.2018

Skills

  • Department Oversight
  • Customer Rapport
  • POS System Operations
  • Punctual and Reliable
  • Problem-Solving
  • Team Collaboration
  • Customer Service
  • Strategic Planning
  • Weekly Schedule

Timeline

Associate Manager

Towne Park Valet
05.2022 - Current

Team Leader Manager

Towne Park Valet
05.2020 - 05.2022

Guest Service Captain

Towne Park Valet
08.2018 - 04.2020

High School Diploma -

William H. Taft High School

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Michael Shimkus