Michael L. Shing
Walls,MS
Summary
Perceptive and hospitable Food and Beverage Manager with 20+ years of experience creating profitable and inviting dining experiences for valued guests. Business-oriented food and beverage expert with constant focus on emerging trends and customer preferences. Committed to inspired leadership of service-oriented teams that cultivate loyal guests. Responsible Food and Beverage Manager adhering to food, health and safety standards. Friendly manager establishes strong relationships with employees and vendors. Experienced Multi-Property Food and Manager successful at overseeing high-volume $7 million+ food and beverage departments. Versed in planning daily operations. Skilled at successfully overseeing staffing and inventory management.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Multi-Property Executive Chef
1st Jackpot Casino and Hollywood Casino
Robinsonville, Mississippi
11.2023 - Current
- Oversee 7 venues between 2 properties which includes quick serve, casual dining, fine dining, banquets, and team member dining.
- Developed innovative menu items that reflected current culinary trends and customer preferences.
- Streamlined kitchen operations to enhance efficiency and reduce food waste.
- Collaborated with vendors to source quality ingredients and maintain consistent supply chains.
- Conducted regular kitchen inspections to enforce sanitation and safety protocols.
- Managed budget allocations for kitchen operations, ensuring cost-effective meal production.
- Executed catering events that showcased culinary expertise and enhanced brand reputation.
- Created new menu items, managed food expenses, and supervised quality to ensure adherence to standards.
- Managed ordering, inventory levels, receiving, invoice settling, and equipment maintenance.
Multi-Property Food and Beverage Manager
1st Jackpot Casino and Hollywood Casino
Tunica Resorts, MS
11.2016 - 11.2023
- Oversee 7 food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Food and Beverage Manager
Resort's Casino and Hotel
Tunica Resorts, MS
08.2016 - 10.2016
- Oversaw 5 food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Food and Beverage Manager
Southland Casino
West Memphis, AR
07.2014 - 07.2016
- Oversaw Sports Bar food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standards.
Food and Beverage Manager
Bally's Casino
Tunica Resorts, MS
05.2009 - 06.2014
- Oversaw 4 food and beverage operations, delivered day-to-day consistency and set and maintained highest food quality and service standard
Education
GED -
Lee Academy
Clarksdale, MS05.1994
Some College (No Degree) - Business Management
Delta State University
Cleveland, MSSome College (No Degree) - Business Management
University of Mississippi
University, MSSkills
- Quality Assurance
- Employee Performance Evaluations
- Labor and Overhead Cost Estimation
- Delegating Assignments and Tasks
- Recruitment and Hiring
- Inventory Management
- Investigating Complaints
- Health Code Compliance
- Scheduling Staff
- Relationship Building
- Equipment Maintenance and Repairs
- Anticipating Problems
- Money Handling
- Back of House Management
- Supply Ordering and Management
- Problem Solving
- Menu Pricing and Writing
- Monitoring Food Preparation
- Managing Deliveries
- Front of House Management
- Problem-Solving
- Catering Services
- Budget Administration
- POS Terminal Operation
Accomplishments
- Consistently maintained high customer satisfaction ratings.
- Recognized twice for leader of the quarter for outstanding performance.
- Successfully opened 5 new food and beverage venues. Taste of Hollywood Food Hall and Coffee & Grind at Hollywood Casino, Katt's Kitchen Buffet at 1st Jackpot Casino, Sammy Hagar's Sports Bar at Southland Casino and Starbucks at Horseshoe Casino.
- Scored a Highly Fit in the Hogan Leadership Assessment for Senior Leadership
Certification
- ServSafe
- Licensed ABC Manager
Timeline
Multi-Property Executive Chef
1st Jackpot Casino and Hollywood Casino
11.2023 - Current
Multi-Property Food and Beverage Manager
1st Jackpot Casino and Hollywood Casino
11.2016 - 11.2023
Food and Beverage Manager
Resort's Casino and Hotel
08.2016 - 10.2016
Food and Beverage Manager
Southland Casino
07.2014 - 07.2016
Food and Beverage Manager
Bally's Casino
05.2009 - 06.2014
GED -
Lee Academy
Some College (No Degree) - Business Management
Delta State University
Some College (No Degree) - Business Management
University of Mississippi