MICHAEL SHOFOLAHAN
Haverhill,MA
Summary
CONSULTANT | IMPLEMENTATION SPECIALIST
Driving Digital Transformation to meet company goals and objectives.
Analytical, insightful, and collaborative Health IT Management Consultant with over 7 years of working experience implementing, training and supporting information systems with an emphasis on Electronic Medical Record Systems that includes Meditech Expanse – PCS, EDM, OM, PCM, SUR, and CPOE., Epic -Optime, Cupid, Lumens, Asap, Beacon and ClinDoc., Oracle Cerner- PowerChat, RadNet, and Surginet. I have a demonstrated record of effectively bridging the gap between business and technical communication; translating business needs into technical requirements and analyzing, interpreting, and presenting data clearly and concisely to drive business decisions. Work collaboratively across functions, verticals, and stakeholders to resolve business challenges. Builds relationships cross-functionally, with coworkers, senior leaders, and clients. Takes the initiative to understand systems and complex processes.
Business Analysis
Report Creation
Project Management
Risk Management
Operational Performance
System Administration
Install & Maintain System
Customer Service
Stakeholder Management
Training & Development
Change Management
Process Improvement
Revenue Generation
Overview
7
7
years of professional experience
4
4
Certification
Work History
DELIVERY
Fraser Health Authority
- Michael is a highly skilled HIS consultant who has provided expert support for multiple healthcare projects in the USA and across Canada
- He has extensive experience developing training documentation and delivering training to physicians, nurses, allied health professionals, medical office assistants and non-clinical staff in Meditech Expanse, Epic, Oracle Cerner, and other applications
- In June, HSN joined 23 hospitals in Northeastern Ontario on a shared EMR - Meditech Expanse to make healthcare experience better
- The project ONE PERSON, ONE RECORD, ONESYSTEM
- At this recently launched project, Michael was at the heart of training and curriculum development
- His contribution includes but not limited to:
- Developed and maintained curriculum and training materials throughout implementation
- Assisted users in developing best practices and optimization goals and ensure the system is providing the improved and desired level of patient care
- Created end-user tips sheets as identified by business users
- At, , Michael served as an on-site education consultant providing classroom training, Go-Live support to providers, nursing, clerks, and allied health during their implementation at Eagle Ridge Hospital, Mission Memorial and Fraser Canyon Hospital
- Michael also served as one of the leads for Just-In-Time training, an initiative aimed at providing expedited and efficient last-minute training to nursing, providers, and allied health.
Instructional Designer
Fraser Health Authority, Alberta Health Services
- Michael played an instrumental role in the re-development of the Meditech Expanse education curriculum
- His contributions included:
- Collaborated with members of the education and analyst teams, including instructional designers, analysts, and other healthcare practitioners, to gather input and insights for curriculum development, incorporating diverse perspectives and expertise into the process
- Created innovative instructional materials, including instructor guides, PowerPoints, and assessment tools, to enhance the delivery of healthcare education and promote student engagement and active learning
- Designed interdisciplinary learning experiences embedded with clinical scenarios to promote collaboration, critical thinking, and problem-solving skills among students from various healthcare disciplines
- While at, , Micheal created training videos for physician modules in Epic with focus on Optime, Lumen, Cupid and ClinDoc
- His commitment to the smooth implementation and adoption of integrated healthcare solutions includes knowledge transfer
- His expertise in education, development of training packages, policies and procedures has been applied in the following ways:
- Developed evidence based best practice curriculum, user manuals and provided training for all user levels for EPIC Modules: Optime, Lumens, Cupid, ClinDoc, and Asap
- Developed quick reference guides and FAQ content for intranet and go live support
- Developed and provided training to existing client staff to bridge knowledge gap with new system implementation.
ADVANCED CLINICAL SYSTEMS ASSESSMENT
- Micheal has extensive experience with implementation in multiple modules
- Recently, as a change Management consultant for the Alberta Health Service – Red Deer Regional Hospital, Michael’s highlights include:
- Facilitated the Working Group and obtained approval from physician subject matter experts and all relevant committees
- In his role on the Connect Care Project, Micheal completed Post Go-Live Physician Shadowing Sessions to identify opportunities for optimization and provide additional training
- He also generated system utilization reports
- Worked collaboratively with the Physician engagement team to identify areas for improvement, create physician communications and develop implementation plans for system modifications
- Provided guidance on complex workflows and the design of the clinical system
- He also developed Physician training curriculum in collaboration with the different stakeholders to help with the change adoption.
Analyst
CHANGE MANAGEMENT
- Micheal supported a variety of EHR Applications
- Highlights include:
- Led end-to-end information system implementation, by conducting in-depth research to evaluate the feasibility and viability of proposed projects, providing valuable insights for decision-making
- Responsible for workflow documentation, needs assessment, gap analysis and change management for HB business continuity assessment
- Monitor and maintain integration systems to ensure they operate effectively
- Implemented spreadsheet documentation to promote ongoing data review and data entry
- Provided go live and post-Live support of MEDITECH Expanse, Epic, Oracle Cerner and other HER applications
- Tasks included dictionary updates and parameter changes to accommodate post-Live revisions
- Provide support / maintenance / application knowledge and evidence-based research to end users as it relates to the applications
- Ensure data consistency and integrity during integration processes
- Follow incident management procedures to ensure quick resolution
- Communicate with users about the status of their issues
- Ensure that applications are correctly set up according to business requirements
- Test applications before deployment to ensure functionality
- Optimize application configurations to improve efficiency and speed
- Test integration solutions to ensure they meet functional and performance requirements
- These responsibilities ensure the smooth operation, support, and integration of applications within the organization, helping to maintain business continuity and efficiency
- Micheal has extensive experience in Change and program management leadership, change management processes, business processes development implementation and optimization
- As project manager, he has performed business analysis, solutions identification, and program / project planning, while ensuring delivery from scope development and initiation through to project closure
- He has also designed and implemented acceptance testing plans
- Created and managed standards and methodologies to drive implementation of strategic objections
- Designed and implemented project trackers and documentation for Interior Health Authority informatics team
- Delivered effective collaboration with the Chief Strategy Officer, the Build team, and Training Project Coordinator to create a standardized training curriculum for the providers
- Working closely with the Royal Victoria Hospital leadership team to aggregate data to better understand and improve on the training curriculum
- Led partner engagements with hospitals, managing stakeholder engagement while gathering and translating requirements from each site to the corresponding analyst team
- Facilitated interprofessional working group meetings to develop standardized documentation for unplanned downtime.
Global leader
KFORCE INC
Orlando, FL
01.2024
- In healthcare IT consulting
- EPIC
Implementation Specialist
HEALTHTECH CONSULTANTS
Toronto, ON
01.2017 - 01.2024
- Implement Cupid module by giving users increased visibility into structured data and order entry, procedural documentation, managed care practices, scheduled organization, structured reporting for better data analytics, communication of results from imaging system teams to healthcare providers, patient care teams, and patients, Use and results of various cardiovascular procedures (i.e
- Echo, Cardiac Cath, Stress Testing),and Billing and charging processes for cardiovascular appointments, imaging, or procedures
- Supported Structured reporting for better data analytics
- Non-Invasive Structure Reporting: Utilizing reports, generating insights and summaries from the data without making significant changes to the underlying data structure within the EMR
- Communicated results from imaging system teams to healthcare providers, patient care teams, and patients
- Trained MA’s on entering orders and documenting EKG results
- Supported Cardiologist in documenting on Dobutamine stress tests, sedated transesophageal echos, pericardiocentesis, and cardioversions
- Supported the following Client implementations – Advent Health Medical Group, Provider of information management services to the healthcare sector offering implementation and application support, clinical applications, strategic planning, chief medical information officer consulting, and EHR planning
- Consultant
- Evolved Associate to Consultant role, based on change management and functional IT skills
- Serves as a liaison between the technical and clinical groups within the different clinical group team, gathering and delivering client requirements to ensure understanding of specific client needs
- Implemented change management processes with physicians to create greater engagement and enhance system understanding
- Provides system training and delivery for the different clinical group
- Led partner engagements with four hospitals, managing stakeholder engagement while gathering and translating requirements from each site to the corresponding analyst team
- Enabled accurate results amongst analyst and physician groups through the facilitation of understanding of different roles, responsibilities, and objectives
- Created greater enablement of the system to reduce admission time with expedited workflows and system optimization
- Built software engagement training curriculum and program from the ground up, delivering 100+ end-user sessions that increased adoption and decreased user issues with an 80% improvement in staff members hitting the ground running
- Supported the following Client’s implementations in different roles –, Health Services - Chinook Regional Hospital, Foothills, , Rockyview General Hospital, Interior Health Authority, Lakeridge Health, Royal Victoria Health, University Health Network, Doylestown Hospital, Princess Margaret Cancer Center, Collingwood General and Marine Hospital, Health Sciences North.
Global leader, Implementation Specialist
TUNDRA TECHNICAL SOLUTIONS
Calgary, AB
01.2023
- In healthcare IT consulting
- Meditech Expanse Activation, Provide on-site training and hands-on support to staff in the implementation and utilization of Meditech Expanse
- Developed innovative solutions and integrated activities for each Meditech Expanse Modules implementation through collaboration with analysts and vendors regarding end-to-end system setup and troubleshooting
- Demonstrated technical understanding of Meditech Expanse and engaged with end-users to gather requirements and discover pain points to deliver tailored training and support
- Led implementation for major regional hospitals that resulted in a high staff adoption using educational materials, procedural documentation and tip sheets, and additional resources and support
- Expertly documented and resolved software and hardware issues, minimizing downtime, and optimizing system performance, and produced comprehensive documentation for programs and systems, offering clear and detailed references for the team
- Supported the following Client implementations – Fraser Health Authority
Implementation Specialist
MEDFIRST STAFFING
Greenville, SC
01.2022
- Provider of health care professionals to government agencies and private sectors
- Provide on-site training and hands-on support to staff in the implementation and utilization of the electronic health records system Epic
- Michael worked with various modules that include Optime, Lumen, Cupid, Asap and ClinDoc
- He Developed innovative solutions and integrated activities for each modules implementation through collaboration with analysts and vendors regarding end-to-end system setup and troubleshooting
- Demonstrated technical understanding of the Epic and engaged with Hamilton Health Services to gather requirements and discover pain points to deliver tailored training and support
- Led implementation for Hamilton Health Services that resulted in a high staff adoption using educational materials, procedural documentation and tip sheets, and additional resources and support
- Expertly documented and resolved software and hardware issues, minimizing downtime, and optimizing system performance, and produced comprehensive documentation for programs and systems, offering clear and detailed references for the team
- Supported the following Client implementations – Hamilton Health Services – Juravinski Hospital, Hamilton General.
Implementation Specialist
NAVIN HAFFTY- TEGRIA
Westborough, MA
01.2021
- Your complete Meditech Solution
- EHR Activation, Provide on-site training and hands-on support to staff in the implementation and utilization of Meditech Expanse
- Developed innovative solutions and integrated activities for each Modules of Expanse implementation through collaboration with analysts and vendors regarding end-to-end system setup and troubleshooting
- Demonstrated technical understanding of the products and engaged with customers to gather requirements and discover pain points to deliver tailored training and support
- Supported the implementation of Meditech Expanse that resulted in a high staff adoption using educational materials, procedural documentation and tip sheets, and additional resources and support
- Expertly documented and resolved software and hardware issues, minimizing downtime, and optimizing system performance, and produced comprehensive documentation for programs and systems, offering clear and detailed references for the team
- Supported the following Client implementations – Oakville Trafalgar Memorial Hospital, Queensway Carleton Hospital.
Analyst
GEVITY CONSULTING, INC
01.2020
- PART OF ACCENTURE
- Victory, IT Service Management Company- Providing Strategic planning, project Management, and Professional Services
- Serving Healthcare, Social Services and Life Sciences, As a An Oracle Cerner Analyst, Michael was responsible for managing and optimizing the Cerner electronic health record system In Windsor Regional Hospital
- This role involves configuring and customizing Cerner modules to meet the specific needs of Windsor Regional Hospital, troubleshooting system issues, and providing ongoing support and training to end users
- Michael collaborates with clinical staff to understand workflow requirements, translates them into technical specifications, and ensures the system is aligned with regulatory standards and best practices
- Additionally, Adebayo conducts data analysis to enhance system performance, implements software updates, and participates in project planning and execution to continuously improve the overall efficiency and effectiveness of the healthcare IT environment
- Supported the following Client’s implementations in different roles – Windsor Regional Hospital, Erie Shores Health Care, Chatham-Kent Health Care Alliance.
Education
Master of Science - Chemistry
University of Limpopo
Bachelor of Science - Chemistry
Ladoke Akintola University
Masters Certificate - Project Management
University of Saskatchewan
Skills
- Technical Skills
- System Analysis and Design Access Control Telehealth SharePoint Microsoft Visio WebEx RACI Validation Systems
- Active Directory M365 Windows OS Windows Server Mac OS Android iOS Linux
- Balsamiq Jira Confluence MS Office Asana Trello Slack
- Education & Professional Development
Certification
Indigenous Leadership Skills | Applied Certificate | Saskatchewan Polytechnic, Saskatoon, SK
Leadership Skills | Certificate of Achievement | Saskatchewan Polytechnic, Saskatoon, SK
Occupational Health and Safety Certificate | Saskatchewan Polytechnic, Saskatoon, SK
Affiliations
PMI-PBA PROFESSIONAL IN BUSINESS ANALYSIS
PMI-ACP AGILE CERTIFIED PRACTITIONER
PROFESSIONAL SCRUM MASTER (PSM)
PSPO - PROFESSIONAL SCRUM PRODUCT OWNER
CERTIFIED SAFE 5 ADVANCED SCRUM MASTER
Timeline
Global leader
KFORCE INC
01.2024
Global leader, Implementation Specialist
TUNDRA TECHNICAL SOLUTIONS
01.2023
Implementation Specialist
MEDFIRST STAFFING
01.2022
Implementation Specialist
NAVIN HAFFTY- TEGRIA
01.2021
Analyst
GEVITY CONSULTING, INC
01.2020
Implementation Specialist
HEALTHTECH CONSULTANTS
01.2017 - 01.2024
DELIVERY
Fraser Health Authority
Instructional Designer
Fraser Health Authority, Alberta Health Services
ADVANCED CLINICAL SYSTEMS ASSESSMENT
Analyst
CHANGE MANAGEMENT
Master of Science - Chemistry
University of Limpopo
Bachelor of Science - Chemistry
Ladoke Akintola University
Masters Certificate - Project Management
University of Saskatchewan
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