Michael Shoon Abadia
Tampa,FL
Summary
Enterprising Account Coordinator with 5 years of profitable experience expanding company's client base while partnering with top-performing account executives. Dynamic, customer-focused team player with tireless drive to lead flawless communication resulting in engaged and loyal customers. Tech-savvy professional with mastery of modern computerized account management tools.
Overview
5
5
years of professional experience
Work History
Credit Card Specialist
USAA
Tampa, FL
10.2023 - Current
- Reviewed customer applications for credit card approval.
- Analyzed and verified financial information to ensure accuracy of application data.
- Processed new account requests, including obtaining necessary documents from clients.
- Responded to inquiries from customers regarding their credit cards and accounts.
- Resolved disputes over billing errors or unauthorized charges.
- Communicated with internal departments on any changes in customer accounts.
- Assisted customers with payment plans and other special arrangements as needed.
Account Coordinator
Capital One
Tampa, FL
08.2021 - 06.2023
- Conducted financial analysis and created detailed reports for the accounting team.
- Developed new processes to improve accuracy of invoicing and accounts receivable tracking.
- Managed client relationships by providing timely responses to inquiries.
- Maintained accurate records of customer payments and account balances.
- Coordinated with various departments to ensure smooth payment processing.
Account Coordinator
Quest Diagnostics
Tampa, FL
01.2019 - 08.2021
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Received and dispatched calls for emergency services.
- Updated records of driver locations, delays, and cancellations.
- Created daily reports detailing response times, call volumes, and other pertinent information.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
Education
Associate of Arts - Sport Management
St. Petersburg College
Clearwater, FL05-2024
Skills
- Dispute Resolution
- Client Relationship Building
- Debt management
- Adaptability and Flexibility
- Interpersonal Skills
- Task Prioritization
- Team Collaboration
- Excellent Communication
- Multitasking
- Time management abilities
Languages
Spanish
Professional
Timeline
Credit Card Specialist
USAA
10.2023 - Current
Account Coordinator
Capital One
08.2021 - 06.2023
Account Coordinator
Quest Diagnostics
01.2019 - 08.2021
Associate of Arts - Sport Management
St. Petersburg College