Michael Shoopman
Morehead,KY
Summary
Competent behavioral health tech/peer support specialist, knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hands-on Peer Support Specialist known for helping people in challenging situations and achieving recovery successes. Offering more than 2 years of sobriety and ready to help others reclaim lives through use of proper services. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet client needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
20
20
years of professional experience
4
4
Certificate
Work History
Behavioral Health Technician
Addiction Recovery Care
03.2023 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Performed client intake procedures according to internal standards for new admissions.
- Searched resident belongings prior to and during stays.
- Prepared and submitted daily summary reports to management.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Collaborated closely with mental health professionals with treatment plan implementation.
- Counseled and mentored clients on substance use and life choices.
- Assisted with medication administration and counting and pouring medications.
- Recommended continuing care and medications to clients and communicated with family members on treatment and discharge plans.
Kentucky Adult Peer Support Specialist
Addiction Recovery Care
03.2023 - Current
- Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
- Assisted individuals in identifying and re-engaging with family, friends and other natural supports to build support system..
- Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
- Provided ongoing assessment, problem-solving and skill teaching to assist individuals with activities of daily living.
- Increased awareness of and supported participation in self-help and advocacy organizations.
- Transported individuals to medical appointments and support meetings whenever needed.
- Participated in clinical staffing meetings and coordinated with clinical staff to develop and implement individualized treatment plans.
- Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
- Communicated with individuals' family members, offering information and insight into support services available at community level.
- Listened to clients' concerns and provided encouragement and support.
- Facilitated group counseling sessions to support and encourage client growth.
- Educated clients on dangers of substance abuse and prevention techniques.
- Supervised meetings with family members to help create support system for clients.
Operations Officer
Shoopman Enterprises, LLC
03.2016 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Verified compliance with best business practices throughout organization.
- Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
- Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
- Implemented processes that simplified procedures and reduced average processing time.
- Maintained constructive client and vendor relationships.
- Maintained equipment at operational readiness annually.
- Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Evaluated suppliers to maintain cost controls and improve operations.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Tended to urgent correspondence to facilitate communication or resolution.
- Negotiated supplier discounts to improve bottom line.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Peer Mentor
Genesis Recovery Kentucky Center
04.2022 - 02.2023
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Established trusting relationship with mentee by maintaining professionalism and honoring confidentiality.
- Facilitated peer-to-peer conversations to support open communication among mentees.
- Created individualized mentoring plans for mentees, promoting personal growth and development.
- Met mentee formally, informally, in-person and virtually to offer support.
- Promoted positive behavior and responsibility among mentees by modeling appropriate social skills.
- Encouraged mentees to develop strong decision-making and problem-solving skills.
- Developed mentees' life skills such as time management and communication.
- Implemented strategies to help mentees manage stress and difficult emotions.
- Advocated for clients to access available resources.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Used standardized assessments to evaluate abilities, interests and characteristics of different clients.
- Facilitated groups and activities focusing on sobriety threatening issues.
- Counseled more than 70 clients individually to assist in overcoming obstacles, make proper choices to stay focused and adjust to in recovery
Detox Staff
Morehead Inspiration Center
05.2019 - 10.2022
- Monitored more than 60 clients and completed necessary documentation
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Treated clients and families with respect and dignity.
- Charted on each patient daily.
- Maintained patient records, documenting changes in patient condition.
- Monitored patient behavior and immediately reported changes to supervisor.
- Provided peer support services to clients.
- Emotional support of clients in crisis.
- Scheduled patients for appointments and maintained master calendar
- Supported office operations by expertly handling administrative needs
- Provided family members with general recovery education and tips for patient care
- Supported patients and family members, actively listening to concerns and offering compassionate care
Service Manager
Gates Automotive Group
11.2012 - 05.2016
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Maintained records of service transactions and customer feedback for future reference.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Service and Parts Manager
Kawasaki Of Richmond
04.2007 - 11.2012
- Supervised and trained staff on product knowledge and customer service.
- Ordered parts for customers, repair shops, and service departments for use in automotive equipment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Provided timely, insightful and accurate reports to upper management.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Developed detailed plans based on broad guidance and direction.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
General Manager
Flipper's Pizzeria
09.2003 - 12.2007
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Oversaw food preparation and monitored safety protocols.
Education
Associate of Arts - Social Work / Psychology
Ashland Community And Technical College
Ashland, KY04.2025
ASE Master Technician - Automotive Technology And Business Administration
Universal Technical Institute
Orlando, FL07.2005
High School Diploma -
Madison Southern High School
Berea, KY04.2002
Skills
- Leadership Skills
- Communication Abilities
- Recovery Guidance
- Providing Direction
- Service Navigation
- Problem-Solving Skills
- Relationship-Building Skills
- Appointment Scheduling
- Arranging Transportation
- Family Assistance
- Patient Intake
- Community Resources and Education
- Client Needs Assessment
- Case Management Proficiency
- Skilled in Intake Interviewing
Accomplishments
- Proficient in EMR and CMR interfaces
- Proficient in Google and Windows based Operating Systems
- Proficient in the Recovery Process
- Knowledgeable in ARC policy and procedures
Certification
- KPSS - Kentucky Adult Peer Support Specialist
- CADCA1 - Certified Alcohol and Drug Counselor Associate 1
- CPM - Certified Professional Manager
- ASE - Advanced Service Technician (Master)
Timeline
Behavioral Health Technician
Addiction Recovery Care
03.2023 - Current
Kentucky Adult Peer Support Specialist
Addiction Recovery Care
03.2023 - Current
Peer Mentor
Genesis Recovery Kentucky Center
04.2022 - 02.2023
Detox Staff
Morehead Inspiration Center
05.2019 - 10.2022
Operations Officer
Shoopman Enterprises, LLC
03.2016 - Current
Service Manager
Gates Automotive Group
11.2012 - 05.2016
Service and Parts Manager
Kawasaki Of Richmond
04.2007 - 11.2012
General Manager
Flipper's Pizzeria
09.2003 - 12.2007
Associate of Arts - Social Work / Psychology
Ashland Community And Technical College
ASE Master Technician - Automotive Technology And Business Administration
Universal Technical Institute
High School Diploma -
Madison Southern High School
- KPSS - Kentucky Adult Peer Support Specialist
- CADCA1 - Certified Alcohol and Drug Counselor Associate 1
- CPM - Certified Professional Manager
- ASE - Advanced Service Technician (Master)
Additional Information
I am a recovery-driven individual who is active in the Alcoholics Anonymous program of action and involved in sponsorship. Volunteering with local churches and in the community is a large part of my own recovery. Client care is my top priority. Giving our clients the best possible opportunity to succeed is my number one goal.
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