Michael Shreve
Patterson
Summary
Customer service and retail operations professional with 8+ years of experience in high-volume environments. Proven ability to lead teams, resolve customer issues, manage cash operations, and efficient front-of-house operations. Experienced in POS systems, staff training, scheduling, and sale support. Known for reliability, strong communication, and the ability to manage fast-paced environments while maintaining excellent customer satisfaction.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Dollar Tree
Patterson, NY
10.2022 - Current
- Support daily operations for a high-volume location serving 200+ customers per shift.
- Manage POS transactions and balance registers handling $2,000+ daily with high accuracy.
- Assist with opening and closing procedures, cash reconciliation, and store security.
- Train and mentor new employees on customer service standards and store operations.
- Support inventory management, shipment processing, and sales floor merchandising.
- Resolve customer concerns and returns while maintaining a positive customer experience.
Store Manager
SunSational Rays Salon
Brewster, NY
10.2020 - 03.2022
- Managed front desk retail operations for a salon serving clients daily.
- Coordinated employee scheduling and appointment management to maintain efficient operations.
- Processed and reconciled $1,000+ in daily transactions.
- Trained new staff on POS systems, customer service standards, and operational procedures.
- Increased retail sales through product recommendations and client engagement.
Bakery Clerk
DeCicco's & Sons
Brewster, NY
05.2019 - 08.2019
- Prepared and packaged bakery products while maintaining food safety standards.
- Managed inventory rotation and product displays to maintain freshness and presentation.
- Assisted customers and supported team operations during high-traffic periods.
Server / Cashier
Dunkin' Donuts
Brewster, NY
10.2018 - 04.2019
- Delivered fast and accurate service in high-volume location serving + customers per shift.
- Processed transactions using POS systems and maintained accurate cash drawers.
- Prepared food and beverages while maintaining brand quality and speed standards.
- Assisted with store opening, closing, cleaning, and inventory restocking.
Education
High School Diploma -
Brewster High School
Brewster, NYSkills
- Customer Service Excellence
- Client Relationship Management
- POS Systems
- Cash Handling
- Reconciliation
- Service Recovery
- Retail Sales & Upselling
- Cross-Selling
- Front Desk Operations
- Leadership
- Inventory Control
- Multitasking
- Attention to Detail
Accomplishments
- Promoted into leadership roles through strong performance and reliability in customer-facing environments.
- Supervised operations in a retail location serving + customers per shift.
- Trusted to handle and reconcile $1,000-$1,500 in daily POS and cash transactions.
- Trained new employees, improving team efficiency and service consistency.
- Consistently resolved customer issues and maintained high levels of customer satisfaction.
Timeline
Assistant Manager
Dollar Tree
10.2022 - Current
Store Manager
SunSational Rays Salon
10.2020 - 03.2022
Bakery Clerk
DeCicco's & Sons
05.2019 - 08.2019
Server / Cashier
Dunkin' Donuts
10.2018 - 04.2019
High School Diploma -
Brewster High School