Michael Shropshire
Management
Chattanooga,TN
Summary
In summary, I am an highly motivated and hardworking that is looking to join a company by which I can advance through hard work, dedication, and creativity. I want to be an asset to a company to assist in taking both of us to new heights.
Overview
11
11
years of professional experience
Work History
Certified Training Assistant General Manager
Buffalo Wild Wings
Fort Oglethorpe, GA
09.2017 - Current
- Mentored team members to succeed and advance within department and company.
- Planned and led training programs on staff development to enhance employee knowledge, engagement, satisfaction and performance.
- Conducted evaluations of training courses to uncover areas in need of improvement.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
- Assisted in balancing yearly budget and P&L.
- Facilitated training for all out of company management hires for district.
- Assisted in developing home store into the Training store for our district.
- Led company wide meetings in areas that I spearheaded the success of particular metrics.
- Managed all in-store operations of home restraurant ranging from employee schedules, employee performance appraisals, vendors, hiring, to inspection evaluations.
- Managed Food and Bar AVT.
- Assisted in helping the restaurant transform into a current Top 10 store nationwide.
- In charge of training of all shift manager and trainers.
- Managed high volume shifts smoothly on a consistent basis.
- Developed community relationships with local charities, businesses, and customers.
General Manager
IHOP
Chattanooga, TN
01.2012 - 09.2017
- Recruited, interviewed and hired qualified staff for open positions.
- Trained employees on duties, policies and procedures.
- Supervised employees through planning, assignments and direction.
- Tracked monthly sales to generate reports for business development planning.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
Education
Bachelor of Arts - Political Science/Communication
DePauw University
Greencastle, IN05.2010
Skills
- Human Resources
- Team development strategies
- Hardworking/Ambitious
- Proficient in Microsoft Word, Excel, & Powerpoint
- Great Communication skills
- New employee training
- Performance metrics
- Staff presentations
Timeline
Certified Training Assistant General Manager
Buffalo Wild Wings
09.2017 - Current
General Manager
IHOP
01.2012 - 09.2017
Bachelor of Arts - Political Science/Communication
DePauw University
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