Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Languages
Timeline
AdministrativeAssistant

Michael Shuma

Moon Township,USA

Summary

The diverse career experience illustrated below offers demonstrated versatility and capability in successfully supporting the employer and customer needs of all matters within various assigned positions.

Overview

45
45
years of professional experience
1
1
Certification

Work History

Senior Technical Consultant

MOTA Corp.
08.1996 - 11.2001
  • Principally served as a contracted technical consultant to the MOTA Corp. in all aspects of national nuclear decommissioning projects proposal development, and most effective technology implementation recommendations.
  • Accomplishments: Team member of Big Rock Point Nuclear Station Decommissioning Proposal with resulting contract award for over 20 million dollars and project release lining, introduction/application of metals segmentation concepts resulting in corporate increased contracts/revenues, corporate utilization of recommended subcontractors
  • Analyzed client needs to develop tailored solutions enhancing operational efficiency.
  • Collaborated with cross-functional teams to implement process improvements and streamline workflows.
  • Managed project timelines, ensuring deliverables met quality standards and were completed on schedule.
  • Delivered high-quality presentations to stakeholders, effectively communicating project objectives and results.
  • Conducted risk assessments for business processes, recommending measures to mitigate potential impacts.
  • Established best practices for project management within client organizations, leading to more predictable and successful outcomes.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Senior Project Planner

MOTA Corporation/ MOTA Europe LLC
11.2005 - 01.2007
  • Responsible for developing plans and strategies for multi-million dollar decontamination and decommissioning projects for commercial, government and academic nuclear reactors and associated facilities, both nationally and internationally. Duties included supporting all aspects of project planning/scheduling/cost estimates, technology selection and best methods strategies, and project safety. Assisted as Team Lead, in the preparation of technical proposals with initial multi-million dollar values. Additionally, acted as consultant/advisor to MOTA’s corporate clients and teaming partners. Secondment assignment to MOTA Europe’s Scotland UK office in support of company’s European nuclear market business development in an expatriated status.
  • Accomplishments: Proposal team lead positions, corporate safety program revisions, team member various clients site decommissioning plans review/revisions, overseas European business development support assignment

Administrative Assistant

AMPCUS/TRANSITIONED TO NEW YORK LIFE
05.2022 - 09.2024
  • Responsible for clerical duties supporting the claims teams, printing, data scanning/entry, customer service and any projects assigned to the Administrative Team; including duties, Mail Room Team Lead, managing a large number of electronic documents, PDF conversions and document placement in specific claim system locations, document sorting/research, updating spreadsheets, and preparing and filing incoming claim files.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Surpassed team goals by partnering with colleagues to implement best practices and protocols.

Unemployed

Unemployed
12.2021 - 04.2022
  • Retired voluntarily left workforce due to Covid concerns

Customer Service Representative; Billing Analyst; Special Program Administrative Representative; Trainer; Beta Test Programs Analyst

Alorica/EGS/NCO/OSI
02.2007 - 11.2021
  • Company Overview: (merged corporations- same reporting management)
  • All job responsibilities were performed in the Utility, Healthcare or Financial marketplaces serving direct customer contact assistance of customer accounts on as needed basis; special customer program administrative duties, corrective account billing revisions, training of new project members, conducting monthly site safety assessments/reports, provided user analysis of new or upgraded software programs integration, healthcare concierge assistance for major healthcare client.
  • Accomplishments: Senior Representative status, multiple industries competencies within various projects guidelines, State of Pennsylvania safety board certifications (annually)
  • Resolved customer inquiries efficiently, ensuring high satisfaction levels and prompt issue resolution.
  • Documented customer interactions accurately in CRM systems to maintain comprehensive records.
  • Mentored junior staff, fostering a collaborative environment that encouraged skill development and knowledge sharing.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Customer Service Representative/Trainer

OSI Inc.
01.2004 - 10.2005
  • Responsible for supporting a utility company’s special needs program by routine incoming phone contact with customers addressing program qualifications and enrollment requirements, billing, energy conservation and referrals to other assistance programs. Also provided new project team members training on an as needed basis.
  • Accomplishments: Proficient in-depth utilization of clients customized software programs which led to being assigned project trainer responsibilities

Contractor

Self-Employed
12.2001 - 12.2003

Principal Project Engineer, Project Manager as needed

ALARON Corp.
11.1989 - 07.1995
  • Responsible for technical and managerial support for a nuclear waste processing firm. Duties included management of buildings expansion construction projects, renovations, plant infrastructure maintenance, selection and implementation of decontamination technologies, material handling engineering, plant system upgrades and technical support of bid proposals as well as development of operational procedures, assist in firm’s budgetary preparations and performance as project manager, as needed, for off-site, contracted nuclear decommissioning projects.
  • Accomplishments: Reduced operations costs regarding electric consumption, radwaste minimization, reduced processing systems downtime, increased plant and field projects revenues by successful management of plant expansions and upgrades or uniquely designed equipment and systems; achieved field project awards and management

Business Owner/Manager of Birch Point Camps; Concepts Naturally

Self-Employed
01.1985 - 10.1989
  • Restored a non-operational tourist accommodation complex and successfully operated after facilities restoration, implementing sound business practices and aggressive marketing. Created a wood-crafting and remodeling business while also undertaking a landlord role.
  • Accomplishments: Increased tourist business value by 125%; created unique rustic furniture products from natural tree forms

Field Technician/Field Supervisor; Test Engineer/Sales and Marketing Coordinator

Chem-Nuclear Systems Inc. & sub-division Atcor Engineered Systems Inc.
10.1979 - 12.1984
  • Performed numerous nuclear decommissioning/decontamination projects in various roles including remote control of submersed equipment segmentation of irradiated reactor components and remote subsequent packaging, specialized equipment design/fabrication/testing, dismantlement of contaminated equipment and structures demolition/packaging, personnel radiological surveillance. While at Atcor, served as Test Engineer for simulated spent resin waste conveyance retrofit project, testing of simulated waste solidification matrixes, and served in support roles for sales and marketing needs.
  • Accomplishments: Field team member and subsequent project supervisor for first ever commercially successful attempt to size reduce irradiated reactor shielding by underwater remote controlled means using plasma arc technology. Also designed and fabricated on-site various remote handling tools. Also, successful client acceptance of spent resin retrofit systems produced by Atcor. Co-authored radwaste storage publication presented at international nuclear conference and obtained and maintained a national security clearance.

Education

No Degree - Liberal Arts 121 Credits

Pennsylvania State University

Skills

  • Customer Engagement: excellent internal and external customer support in all forms of communications including fast paced environments and formal meetings including upper management levels
  • Interpersonal Skills: demonstrated use of company customer resolution guidelines while leveraging personal expertise to execute appropriate resolutions
  • Project Management: including project lead proposal estimating/planning activities, technology assessment and methods application, and project management execution
  • Business Ownership/Development: including marketing and sales activities including RFQ bid proposals, business fiscal and operational responsibilities, cliental and corporate teaming liaison functions
  • Engineering: Equipment and processing systems design/upgrades, equipment/systems testing, facilities infrastructure improvements and building construction, technology evaluations/recommendations/implementations including wet chemistry, air filtration, and material handling including remote underwater segmentation/handling tooling
  • Nuclear Related Operations/Decommissioning: domestic and global markets technical needs support
  • Consulting: professional level guidance to assist management in resolving technical, operational, best practice methods issues; program upgrades, problem solving recommendations
  • Safety and Regulatory Compliance: expert application/implementation of OSHA required personnel and work environment safety mandates and implementing Code of Federal Regulations to work activities
  • Data Entry: proficient use of client customized software programs supporting customer interface, special programs enrollment, billing and billing analysis, customer payments/arrangements processing
  • Hospitality Engagement: excellent guest services expertise resulting in guest high satisfaction and repeat business

Affiliations

  • Previous State of Pennsylvania Safety

Certification

Previous annual State of Pennsylvania Safety Compliance Certifications

Languages

Spanish
Limited Working

Timeline

Administrative Assistant

AMPCUS/TRANSITIONED TO NEW YORK LIFE
05.2022 - 09.2024

Unemployed

Unemployed
12.2021 - 04.2022

Customer Service Representative; Billing Analyst; Special Program Administrative Representative; Trainer; Beta Test Programs Analyst

Alorica/EGS/NCO/OSI
02.2007 - 11.2021

Senior Project Planner

MOTA Corporation/ MOTA Europe LLC
11.2005 - 01.2007

Customer Service Representative/Trainer

OSI Inc.
01.2004 - 10.2005

Contractor

Self-Employed
12.2001 - 12.2003

Senior Technical Consultant

MOTA Corp.
08.1996 - 11.2001

Principal Project Engineer, Project Manager as needed

ALARON Corp.
11.1989 - 07.1995

Business Owner/Manager of Birch Point Camps; Concepts Naturally

Self-Employed
01.1985 - 10.1989

Field Technician/Field Supervisor; Test Engineer/Sales and Marketing Coordinator

Chem-Nuclear Systems Inc. & sub-division Atcor Engineered Systems Inc.
10.1979 - 12.1984

No Degree - Liberal Arts 121 Credits

Pennsylvania State University

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Michael Shuma