Michael Silcox
Construction Management
Clayton,NC
Summary
With extensive experience in specialized construction for government compartmented and sensitive information, this professional has collaborated with multiple branches of the military and government contractors. Demonstrating unwavering commitment to upholding the highest standards and meeting strict timelines, they have found the challenges of this field to be both exciting and educational, resulting in a fulfilling professional journey. Developed leadership and strategic planning skills in high-paced, collaborative environment. Skilled in policy development and project management, with focus on enhancing operational efficiency. Seeking to leverage these abilities to transition into new field and drive success.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Deputy Director of Construction Operations
Strategic Solutions Unlimited
08.2023 - 07.2024
- Ensured regulatory compliance across all departments through diligent monitoring of policies, procedures, documentation requirements.
- Collaborated with other department heads to ensure smooth functioning of organizational activities.
- Developed strategic plans to achieve organizational goals, ensuring alignment with company''s mission and vision.
- Increased overall efficiency by identifying areas of improvement and implementing necessary changes.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Design Specialist/Outside Sales Representative
Regional Foundation & Crawlspace Repair
06.2020 - 06.2023
- Promotion: Offered sales manager position but declined due to decreased earning potential in that role
- Sales: Ranked number 1 in sales on the specialist leaderboard for 3 years in a row
- Growth: Brought in 1.5M annually in a highly competitive market/80% increase overall
- Led brainstorming sessions with cross-functional teams, generating fresh ideas for innovative product designs
- Presented design proposals to clients, effectively communicating the value of proposed solutions.
Operations Manager
Servpro of Johnston County
03.2019 - 06.2020
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Developed and implemented strategies to maximize customer satisfaction
- Managed 10-15 employees & oversaw 20-30 projects simultaneously
- Empowered employees to own their responsibilities, leading to increased accountability and improved performance outcomes
- Implemented quality control systems to boost overall product consistency and reliability
Self Employed
Capital Crawlspace
07.2017 - 12.2019
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Enhanced customer satisfaction by providing exceptional service and timely order fulfillment.
- Utilized time management skills to balance multiple tasks simultaneously, ensuring all orders were completed accurately and on time.
- Increased repeat business by remembering customer preferences and offering personalized recommendations.
Director of Emergency Services
Emergency Reconstuction
01.2008 - 12.2017
- Improved emergency response times by streamlining communication channels and optimizing resources.
- Established procedures to facilitate seamless cross-departmental coordination during crisis situations.
- Managed budgets and resources, ensuring cost-effective delivery of high-quality emergency services.
- Increased staff retention rates through mentoring, coaching, and professional development opportunities.
- Built the emergency department from 50K/yr to 2.5M/yr
- Managed and oversaw all aspects of mitigation at 75%+ profit margin
Education
Some College (No Degree) - Construction Management
Western Carolina University
Cullowhee, NC 08.2005 - 05.2007
Skills
Organizational development
Pre-construction planning
Smartsheets
Quality control
Process improvements
Strategic planning
Program implementation
Program implementation
Project management
Team operations
Task delegation
Problem-solving abilities
Departmental coordination
Task prioritization
Accomplishments
DoD TS Clearance
Top Performer Sales
Multiple Advanced IICRC Certifications
Multiple Promotions
Certification
Water Restoration, Mold, Commercial Restoration
Timeline
Deputy Director of Construction Operations
Strategic Solutions Unlimited
08.2023 - 07.2024
Design Specialist/Outside Sales Representative
Regional Foundation & Crawlspace Repair
06.2020 - 06.2023
Operations Manager
Servpro of Johnston County
03.2019 - 06.2020
Self Employed
Capital Crawlspace
07.2017 - 12.2019
Director of Emergency Services
Emergency Reconstuction
01.2008 - 12.2017
Some College (No Degree) - Construction Management
Western Carolina University
08.2005 - 05.2007