MICHAEL SILLS

Work History

Account Director

Segra

05.2023 - Current

Established trusted relationships with key stakeholders by providing consistent communication and exceptional service throughout the account lifecycle.
Built strong rapport with clients through regular check-ins, status updates, and proactive problem-solving approaches.
Delivered measurable success by consistently meeting or exceeding client expectations, solidifying reputation as a reliable account partner.
Applied business and marketing knowledge to develop briefs and pitches for customer projects.

Sr. Business Sales Consultant

Kinetic Business/Windstream

10.2021 - 04.2023

Collaborate with prospective customers by networking, proposal submission and customer appointments to identify new sales opportunities.
Develop comprehensive business plans and operational strategies for new and existing business.
Build and sustain consultative relationships with senior executives; identify budget owners, stake holders, influencers, and decision makers to gain in-depth knowledge of clients' business priorities, challenges and initiatives, to solve customers challenges and generate new revenue.
Demonstrated strong organizational and time management skills while managing multiple projects
Increased sales 35% year over year in Iowa market.

Fleet Manager

CRST

08.2020 - 10.2021

Managed and coached fleet of 68 team drivers to ensure high on-time performance and fleet profitability.
Suggested actionable improvements to increase efficiency and reduce expenses.
Maintained 80% Operating Ratios.

Strategic Account Manager

YRC Worldwide

06.2019 - 08.2020

Partnered with multiple leadership teams to build and develop best-in-class 3PL Strategic Account Manager (SAM) team, overseeing all team productivity and goal attainment.
Provided in-depth analysis, reporting, and diagnostics to evaluate performance trends, continuously monitoring performance against multiple metrics to develop action plan for inefficient and underperforming areas.
Grew and maintained business levels across 15 global accounts, nurtured strong business ties, formulated value-added sales plans and utilized in-depth data analysis, to realize YOY revenue growth of $9.6M on $120M base.
Strategized and implemented performance improvement plan based on sound root cause and data analysis of performance trends to restore clients' business levels by 50% to $3M annually within 90 days.

Client Relationship Manager

Circle Computer Resources

01.2017 - 03.2019

Provided strategic management and operational oversight for a diversified client portfolio, partnering with clients to plan, design and implement complex technology initiatives.
Assumed management of the 2nd largest client; employing in-depth data analysis and diagnostic tools to identify and optimize resources, resulting in significant revenue growth.
Designed and Implemented a new client recapture and renewal program that increased business retention from 33% to nearly 100%; grew profit margins an average of 42%, and realized revenue of $1.23 million over 12 months.
Partnered with a cross-functional team to devise a plan of action for declining revenue, implemented a new customer communication plan, enforcing quarterly service reviews, and monitoring performance reports to increase revenue by 50% to $2.4 million across the largest customers and maintain base revenue at $6.2M.

Iowa Director

Unite Private Networks

05.2016 - 12.2016

Capitalized on expertise in proven sales strategies and technology infrastructure to drive new revenue and market share growth, increasing revenue by 50% in just six months, achieving the 3rd largest market.

Senior Account Executive

YRC Freight

09.2015 - 05.2016

Identified potential business challenges and competitive threats to devise proactive solutions for account growth; employing diverse prospecting techniques, needs analysis, and pricing strategies to drive sales
Led turnaround efforts for three underperforming markets, using data-driven strategies to revitalize existing accounts and boost new business, realizing revenue in nine months and became 7th highest performer/400.

Global Account Manager

Qwest/Century Link

01.2003 - 09.2015

Served as a trusted adviser and business partner, implementing innovative consultative sales techniques to deliver highly-differentiated, value-added business solutions to global customers.
Leveraged deep understanding of client needs, industry trends, emerging technologies, and competitor analysis to exceed sales deliverables; consistently growing net new revenue an average of 17%/year on a $9M base.

Summary

Overview

Work History

Account Director

Sr. Business Sales Consultant

Fleet Manager

Strategic Account Manager

Client Relationship Manager

Iowa Director

Senior Account Executive

Global Account Manager

Education

BBA - Marketing

Skills

Accomplishments

Victory Circle, Circle of Excellence

Timeline

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