Michael Silva
Clovis,NM
Summary
Dependable professional with strong background installing, maintaining, and repairing systems and components. Maintains equipment safety and performance with in-depth inspections and corrections. Dedicated to quality and always professional.
Overview
16
16
years of professional experience
Work History
Service Technician
Cennox
Alpharetta, GA
04.2024 - 07.2024
- Resolved software-related issues by troubleshooting programs and applications.
- Performed onsite repair of equipment at customer locations.
- Tracked inventory used and notified supervisor about re-ordering needs.
- Troubleshot malfunctions and diagnosed issues to service equipment quickly and fully.
Service Representative
Lincare
Clovis, NM
11.2009 - 04.2024
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Resolved customer concerns with friendly and knowledgeable service.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Supported sales team members to drive growth and development.
Payroll Assistant
Ail Ghaffari
Clovis, NM
08.2008 - 11.2009
- Responded promptly to requests from Human Resources regarding changes in salary or benefit deductions for existing staff members.
- Assisted with the review and reconciliation of payroll data, including timesheets, deductions, and other related information.
- Calculated overtime wages and vacation accruals as required by state laws.
- Processed payroll for up to 30 employees weekly using specialized software.
- Prepared end-of-period payroll tax returns.
Education
High School Diploma -
Texico High School
Texico, NM05-1990
Eastern New Mexico University
Portales, NMSkills
- Equipment Troubleshooting
- Technical Support
- Customer Service
- OSHA Requirements
- Scheduling and Coordination
- Equipment Inspection
- Diagnostics expertise
- Inventory Management
- Maintenance and repair
- Hand tools proficiency
- Punctual and Reliable
- Installation and Repair
- Valid Driver's License
Languages
Spanish
Professional
References
References available upon request.
Timeline
Service Technician
Cennox
04.2024 - 07.2024
Service Representative
Lincare
11.2009 - 04.2024
Payroll Assistant
Ail Ghaffari
08.2008 - 11.2009
High School Diploma -
Texico High School
Eastern New Mexico University
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