Michael Silva

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

• Conns, Houston, TX, Operation Manager/Sales lead/Third key/Electronics specialist/Appliance specialitst, 06/2013, Present, As an Operation Manager, managed the team of sales associates, ensuring everyone is accounted for and helping out customers and meeting their monthly goals. Also made sure all inventory is accounted for, while putting the inventory in the correct locations. As a Third key and specialist, provided training to all new sales associates on new products and helped with interacting with customers. Also opened up the store by preparing all the paperwork with goals to meet and previous day numbers met. Managed store with four to five employees and made sure all customers were attended to and all problems fixed. Held meetings to inform staff on duty of the goals to be met and monitored the team by making phone calls to prospecting customers. As part of the sales team, helped customers understand the product and get approved for credit. Sold electronics, TVs, and audio. Made phone calls to prospecting customers and old customers.
• Best Buy, San Antonio, TX, Sales Support, 07/2011, 03/2013, As part of the Project Team, contributed as a member of the remodeling team at the store. Managed inventory control. Displayed products on the floor. Sold car audio equipment. Answered technical questions regarding car audio from customers. Demonstrated use of systems.
• FYE, San Antonio, TX, Customer Service, 2008, 2011, Handled customers' issues, assisted customers with purchases. Managed inventory control. Cashier.
• Randall’s Supermarket, Kingwood, TX, Cashier, 2004, 2006, Responsible for customer service including order-taking and cash register operations. Handled customers' issues. Assisted in Courtesy Booth taking payments, answering phone, counting money. Assisted in various departments when staff was shorthanded – stocking, pricing, inventory, rotating product.