MICHAEL SILVA
New York,NY
Summary
Experienced and dedicated customer service specialist with a strong commitment to understanding and fulfilling client needs while building exceptional relationships with both customers and team members. Skilled in providing solutions with compassion and valuing client opinions. Focused on delivering exceptional customer service and driving team success.
Overview
19
19
years of professional experience
Work History
Building Service Worker
NYU Medical Center
Manhattan, NY
04.2023 - Current
- Ensuring even small areas are maintained to high standards.
- Experienced with various cleaning techniques to ensure hygiene standards are met.
- Removed contents from various waste containers.
- Replenished paper products such as soap dispensers in restrooms.
SALES LEAD
CROCS
07.2010 - 09.2024
- Ensured daily goals were consistently achieved.
- Addressed and resolved customer complaints efficiently.
- Ensured exceptional customer experience consistently.
- Maintained an immaculate store environment consistently.
MARRIN'S MOVING COMPANY
07.2005 - 09.2007
- Secured furniture using protective coverings.
- Handled careful loading and unloading of client's furniture on and off trucks.
- Rearranged furniture in homes for optimal customer satisfaction.
- Coordinated pallet organization with Hi-Lo forklift.
Education
Degree -
TECHINCAL CAREER INSTITUTE
01.2001
High School Diploma -
WASHINGTON IRVING HIGH SCHOOL
06.1997
Skills
- Strategic Decision Making
- Collaborative Leadership
- Prioritization and Scheduling
- Proficient in Organization
- Analytical Problem Solving
- Innovative Thinking
References
Upon request
Timeline
Building Service Worker
NYU Medical Center
04.2023 - Current
SALES LEAD
CROCS
07.2010 - 09.2024
MARRIN'S MOVING COMPANY
07.2005 - 09.2007
Degree -
TECHINCAL CAREER INSTITUTE
High School Diploma -
WASHINGTON IRVING HIGH SCHOOL