Michael Silver
Irvine,CA
Overview
5
5
years of professional experience
1
1
Certification
Work History
Client Success Manager
MSP+OS
Irvine, CA
01.2024 - Current
- Developed and implemented streamlined processes for the account management department optimizing workflow and enhancing efficiency.
- Consistently surpassed quota attainment for up sell and cross sell opportunities.
- Received consistent positive feedback and high satisfaction rating from clients.
Healthcare Strategic Consultant - Massive Lay Off
Meriplex
Irvine, CA
02.2023 - 12.2023
- Sales Growth Leadership: Led team in achieving a notable 6% sales increase through innovative solutions and client-focused strategies.
- Sales Excellence: Consistently exceeded sales targets, showcasing a proven track record in effective sales and client relationship
- Industry Leadership Recognition: Recognized for leadership excellence, guiding the healthcare team.
- Attended trade shows and conferences as a representative of the company.
Sales Development Representative - Massive Lay Off
LivePerson AI SaaS
Dublin, CA
04.2022 - 09.2022
- Hit lead generation targets, resulting in a 15% increase in qualified opportunities.
- Assumed a leadership role within the SDR team, implementing strategic training programs and performance metrics.
- Optimized outreach strategies, leveraging data-driven insights and market trends, resulting in a notable expansion of the client base.
Energy Advisor
Kota Energy Group
Concord, CA
04.2021 - 03.2022
- Collaborated with VP of Sales to create personalized standard operating procedures leading to 109% AMR prospecting KPI.
- Spearheaded team sales meetings to achieve 104.6% new presentation appointments and increased closing percentage.
- Maintained client relationships by managing accounts to net 140% of new closed deal prerequisites
Account Executive - Massive Lay Off Coivd
Visual Edge IT
Sarasota, FL
04.2019 - 03.2021
- Sales Excellence: Achieved 189% of sales target in the first year as an Account Executive, demonstrating a deep understanding of client needs and effective solution selling.
- Strategic Account Management: Transitioned to Account Manager, implementing cross-selling strategies, resulting in a 13% revenue increase from existing clients.
- Client Relationship Expertise: Proactively managed client relationships, leading to improved satisfaction scores and increased client retention rates.
Skills
- Expertise in Microsoft and Google Applications including: Excel, PowerPoint, Sheets, Slides, Docs Salesforce, HubSpot
- Advanced expertise with a multitude of CRM’s to maintain relationships with customers and clients to meet their needs and goals
- Sales Strategies
- KPI Monitoring
- Finance
- Strategy Development
- Managing Client Relationships
- Relationship Building and Management
- Strategy Implementation
Certification
- University of Virginia -Account Management & Sales Force Design 2023
- Human, Organizational performance and Leadership 2021 Griffin Hill
- MSSCS; ConnectWise Cybersecurity Fundamentals for Sales 2020
- Continuum Managed Managed Services Sales Certification 2020
- Sentinelone Business Associate H110 BA Certification 2020
- HIPAA Security Training Selling Skills and Sales Operations 2019-2020
- Sandler Training 2019
- Security Sales Certification 2019
- Webroot Endpoint Cyber Security Sales Specialist Certification 2019
Timeline
Client Success Manager
MSP+OS
01.2024 - Current
Healthcare Strategic Consultant - Massive Lay Off
Meriplex
02.2023 - 12.2023
Sales Development Representative - Massive Lay Off
LivePerson AI SaaS
04.2022 - 09.2022
Energy Advisor
Kota Energy Group
04.2021 - 03.2022
Account Executive - Massive Lay Off Coivd
Visual Edge IT
04.2019 - 03.2021
- University of Virginia -Account Management & Sales Force Design 2023
- Human, Organizational performance and Leadership 2021 Griffin Hill
- MSSCS; ConnectWise Cybersecurity Fundamentals for Sales 2020
- Continuum Managed Managed Services Sales Certification 2020
- Sentinelone Business Associate H110 BA Certification 2020
- HIPAA Security Training Selling Skills and Sales Operations 2019-2020
- Sandler Training 2019
- Security Sales Certification 2019
- Webroot Endpoint Cyber Security Sales Specialist Certification 2019