Michael Simmons
Englewood,CO
Summary
Hands-on Community Manager known for excellent public relations and marketing coordination. Highly trained professional with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset.
Overview
12
12
years of professional experience
Work History
Community Manager
Quarterra (Formerly Lennar Multifamily Communities)
09.2022 - Current
- Managed day-to-day operations of 232 units and common areas, overseeing a team of 6 staff members
- Increased average occupancy from 94.5% at the time of hire to a consistent average of 95.81%
- Managed capital improvement projects, executed contracts, and supervised property upgrades
- Effectively managed resident experience to include improvements on hospitality and upgraded amenities
- Processed and accounted for all invoices on property, collected bid and executed capital projects, oversaw the budget writing process, and addressed specific needs for the community
- Focused on cultivating resident relations and raising overall ratings of the community (Google, Apartment Ratings, Facebook reviews)
- Participated in HOA related meetings and negotiations.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Aided upper-level leaders by completing budgets and Variance reports for executive action planning.
Assistant Community Manager
Quarterra (Formerly Lennar Multifamily Communities)
04.2019 - 09.2022
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Met with residents to gather information and develop effective solutions.
- Received and processed resident payments, and updated system accounts with latest information.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
Assistant Community Director
Milestone Management
10.2017 - 03.2019
- Responsible for effectively implementing the leasing and marketing program, to promote the positive image of the apartment community and to assist management with resident programs and retention
- Raised average occupancy from 92.74 at the time of hire to a consistent average of 95.81
- Focused on cultivating resident relations and raising overall ratings of the community (Google, Apartment Ratings, Facebook reviews)
- Stayed consistent with company standards on Grace Hill Vision Training
- Other duties included: Check Scanning, Deposit Accounting, Managed Delinquency, Yardi Validations, Blue Moon Lease Renewals.
Leasing Manager
Alpha Barnes Real Estate Services
01.2016 - 10.2017
- Completed leasing packages for all rentals and maintained 94%+ occupancy rate
- Quickly processed denial letters to inform prospective applicants of application rejection
- Worked with various management programs such as Onesite, bluemoon, CBC background checks
- Assisted in development of marketing plans, Internet and print advertisements, and marketing copy
- Performed administrative duties such as rent collection, communicating with tenants via written correspondence, maintaining property and facilities, and administering lease closings
- Used housing database systems to calculate annual rent totals and recommended rental pricing strategies to maximize profitability and revenue generation
- Adhered to affordable housing and equal housing standards
- Addressed, investigated, and resolved tenant complaints and documented action taken; delivered emergency 24-hour on-call services to tenants.
Delivery Driver
Fedex Home Delivery
11.2016 - 01.2017
- Provide and manage manifests for each day
- Accurately log all stops and drop offs
- Provide customer service and maintain relationships with various homeowners and apartment community managers
- Drive Fedex Vehicles for delivery services.
Key Holder and Sales associate
CRCR INVESTMENTS-Bryan Texas
10.2014 - 11.2016
- Manage multiple orders for various clients
- Cash handling and deposits
- Come up with creative solutions for overnight deliveries, packing, and customer service needs
- Travel to multiple locations and manage student workers at the Texas A&M campus branches of the store.
Customer Service Specialist
First Class Detail - Bryan Texas
07.2014 - 10.2016
Summer Staff Director
Camp Capers-Comfort Texas
01.2015 - 07.2015
- Interview, review and hire potential staff members for the summer staff
- Maintain order in scheduling, including scheduling time off, activities schedules and special events
- Facilitate for Clergy Teams
- Plan Budgets with each director hired under me (pool, activities, and ropes course)
- Train staff in Safety regulations at camp, oversee the implementation of emergency plans, delegate duties as needed.
Lead Sales associate
Fine Designs – Tukwila, Washington
08.2013 - 07.2014
Church Associate
Mars Hill Church - Federal Way, Washington
01.2012 - 04.2014
Education
Seattle Urban Bible
Seattle, WashingtonGreen River Community College
Auburn, WashingtonSkills
- Financial Budgeting and Reporting
- Tenant and Eviction Laws
- Contract Negotiation
- Staff Management
- Conflict Handling
Timeline
Community Manager
Quarterra (Formerly Lennar Multifamily Communities)
09.2022 - Current
Assistant Community Manager
Quarterra (Formerly Lennar Multifamily Communities)
04.2019 - 09.2022
Assistant Community Director
Milestone Management
10.2017 - 03.2019
Delivery Driver
Fedex Home Delivery
11.2016 - 01.2017
Leasing Manager
Alpha Barnes Real Estate Services
01.2016 - 10.2017
Summer Staff Director
Camp Capers-Comfort Texas
01.2015 - 07.2015
Key Holder and Sales associate
CRCR INVESTMENTS-Bryan Texas
10.2014 - 11.2016
Customer Service Specialist
First Class Detail - Bryan Texas
07.2014 - 10.2016
Lead Sales associate
Fine Designs – Tukwila, Washington
08.2013 - 07.2014
Church Associate
Mars Hill Church - Federal Way, Washington
01.2012 - 04.2014
Seattle Urban Bible
Green River Community College
Similar Profiles
Kier AugeKier Auge
Maintenance Supervisor at Lennar Multifamily CommunitiesMaintenance Supervisor at Lennar Multifamily Communities
Laura BartzLaura Bartz
AVP, Marketing at Quarterra Multifamily GroupAVP, Marketing at Quarterra Multifamily Group
Ruth WilliamsRuth Williams
Compensation Analyst at QuarterraCompensation Analyst at Quarterra
STACEY POTTISHSTACEY POTTISH
Community Disaster Program Manager at American Red CrossCommunity Disaster Program Manager at American Red Cross
MICHAEL PERENICHMICHAEL PERENICH
Startup Founder at Sun Souls LLCStartup Founder at Sun Souls LLC