High School Diploma -
Boys And Girls High School
Brooklyn, NY 09.2009 - 06.2013
Miriam Cooper
Staten Island,NY
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Education
St Pauls School
Staten Island, NY 09.2023 - Current
Overview
4
4
years of post-secondary education
4
4
years of professional experience
Work History
General Manager
naija bar and grill restaurant
Staten Island, NY
09.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
Bartender Shift Manager
Polygon
Brooklyn, NY
07.2023 - 04.2024
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
- Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
Customer Service Representative
Conduent Business Services
Staten Island, NY
09.2023 - 03.2024
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
Dispatcher
Assist Ambulance
brooklyn ny, NY
11.2021 - 01.2023
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Coordinated multi-agency responses effectively during large-scale incidents or natural disasters.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
EMT
Citywide Ambulance
The Bronx, NY
01.2020 - 10.2021
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Maintained a clean and organized ambulance, ensuring optimal readiness for emergency calls.
- Expedited life-saving interventions by rapidly assessing patients'' conditions based on vital signs, symptoms, and medical history.
Skills
- Total Quality Management
- Client Account Management
- Verbal and Written Communication
- Business Development Understanding
- Document Control
- Customer Relationship Management
- Customer Needs Assessments
- High-Volume Environments
- Prioritizing Calls
- Training New Hires
- Schedule Coordination
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