Michael Simonetti
Belmont,CA
Summary
Hardworking and efficient in prioritizing and handling simultaneous tasks. Bringing superior work ethic and 17+ years of customer service experience. Driven to go above and beyond to satisfy customers, improve operations and support team members. Shown ability to adapt to new tasks and demonstrate a willingness to learn new skills.
Overview
17
17
years of professional experience
Work History
Field Service Technician
Daniels Health
Palo Alto, CA
04.2020 - Current
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Submitted reports daily to and checked in weekly with superior following daily dropoffs.
Truck Driver
Kael Foods
Burlingame, CA
04.2018 - 04.2020
- Coordinated with dispatch to receive updates, communicate efficient routes and convey delays.
- Helped maintain a clean and organized wharehouse.
- Promoted positive customer service by delivering correct items and resolving any conflicts with orders.
- Built and completed pallets of orders, often with more than one customer sharing a single pallet.
- Loaded, balanced and secured product to safely transport goods across the west Bay Area.
- Applied defensive driving and safety techniques to prevent accidents.
- Operated pallet jack to load and unload products at distribution centers and route locations.
- Drove customer retention by accurately and efficiently delivering orders.
- Maintained safe driving habits to protect property and general public on roadways.
- Established relationships with customers through use of interpersonal, active listening and inquiry response skills.
- Supported management by reporting truck abnormalities for corrective action.
- Maintained neat and professional appearance during every shift to promote positive company presence.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Server Bartender
Chili's Bar And Grill
Chico, CA; North Las Vegas, NV; The Strip Chilis , NV; San Bruno, CA
02.2007 - 04.2018
- Checked guest's identification to ensure age requirement for consumption of adult beverages.
- Mentored and coached junior staff members by giving positive feedback and constructive criticism.
- Processed payments and returned receipts, cash, coin and payment cards to customers.
- Trained newly hired employees by explaining job responsibilities and overseeing task prioritization.
- Delivered exemplary customer service and support by remaining poised in most stressful situations.
- Checked store shelves and restocked products from inventory in back room.
- Coached other employees in effective customer service and successful selling techniques.
- Delivered food and drink items quickly to help minimize customer wait times.
Education
Journalism
California State University - Chico
Chico, CA05.2009
Skills
- Efficient and accurate
- Detail oriented
- Security understanding
- Open and clear communicator
- Multitasking ability
- Flexible
- Professional and polished presentation
- Service-oriented mindset
Timeline
Field Service Technician
Daniels Health
04.2020 - Current
Truck Driver
Kael Foods
04.2018 - 04.2020
Server Bartender
Chili's Bar And Grill
02.2007 - 04.2018
Journalism
California State University - Chico
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