Summary
Overview
Work History
Skills
Certification
Timeline
Generic

MICHAEL SIMPSON

LaGrange,GA

Summary

Seeking a position in a trusted organization to apply problem-solving and interpersonal skills to generate precise and accurate operational procedures for enhancing productivity

Overview

27
27
years of professional experience
1
1
Certification

Work History

Yard Supervisor

Hyundai Glovis
05.2021 - Current
  • Monitor vehicle location activities performed in the PIO and VPC staging areas
  • Create shift recap reports to communicate incomplete and completed tasks to supervisors
  • Audit vehicle handling processes and procedures for vehicles staged PIO and VPC processing in accordance with HMMA, HMA, and GLOVIS policies and procedures
  • Direct team members to the proper staging area for body shop/ KAGA mechanical defective units
  • Investigate vehicles that are not properly functioning or damaged and report accordingly.
  • Improve yard efficiency by implementing streamlined processes for inventory management and equipment maintenance.
  • Enhance employee productivity by providing regular training sessions on safety protocols and equipment operation.
  • Manage daily operations, coordinating staff schedules and allocating resources to ensure timely completion of tasks 15 - 30 employees.
  • Collaborate with management to develop long-term strategies for optimizing workflow and resource allocation in the yard.
  • Conduct regular performance evaluations for van drivers and other staff members, offering constructive feedback for continuous development.
  • Continuously evaluated yard operations for potential improvements, implementing changes as needed to maintain efficiency and meet business goals.

VPC Yard Lead

Hyundai Glovis
01.2021 - 05.2021
  • Assisted a team of 20 to properly locate and transport allocated vehicles for final processing (i.e. checking tire pressure, stripping, and driving of vehicles onto conveyor belt for underbody coating)
  • Consistently met deadlines under high-pressure situations through efficient task prioritization and time management techniques.
  • Maintained organized work area by cleaning and removing hazards.
  • Met production targets and tight deadlines by collaborating/ assisting peers.
  • Followed oral and written instructions for Vehicle processing center (VPC) operation procedures
  • Adapted to ever-changing demands and procedures by following company policies
  • Enhanced yard efficiency by implementing effective communication and coordination strategies among team members.
  • Established a positive work environment, fostering teamwork and promoting continuous improvement efforts amongst peers.

City Carrier Assistant & Supervisor

United States Postal Service
09.2018 - 08.2020
  • Assisted higher grade team members to ensure compliance with all provision and applicable regulations Supervised delivery zone with 19 city routes and window operations
  • Maintain office files, records and logs showing the status of actions and correspondence
  • Establishes and maintains suspense control records on correspondence, recurring and non-recurring reports and other action documents
  • Reviews outgoing correspondence prepared by others for correctness and maintains document control logs on incoming correspondence and action documents
  • Maintained calendar, schedules appointments, coordinates meetings, schedules conference rooms
  • Performed expedition of first-class mail and parcels, curtailed second class and saturation mail
  • Independently followed up on work in process by others to ensure timely reply or action.
  • Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.

District Service Manager & Corporate Trainer

UniFirst Corporation
04.2005 - 05.2017
  • Managed and assisted in overseeing approximately 4.4 million dollars in annual revenues creating and implementing fiscal budget
  • Traveled to company locations throughout the United States to train Branch Managers, District Service Managers and Route Salesmen the standard operating processes and procedures for Unifirst
  • Partnered with IBM in developing a new operating system for UniFirst Corporation
  • Performed service reviews and provided feedback to General and Regional Managers based on location visits and observations
  • Monitored customer satisfaction metrics closely, implementing corrective actions as needed to maintain high levels of client satisfaction.
  • Ensured compliance with all relevant safety regulations throughout daily operations, minimizing risk exposure for both employees and customers alike.
  • Effectively managed escalations from clients regarding service issues, bringing matters to swift resolution while preserving relationships wherever possible.
  • Assisted in preparing business plans that include budgeting, forecasting, and profit planning
  • Increased departmental revenue by identifying upselling opportunities during routine maintenance visits.
  • Hired, trained and managed a team of 6 Route Sales Representatives, a District Service Supervisor and Customer Service Representative
  • Oversaw the installation of new accounts, ensuring service agreements and documents were routed efficiently

Diesel Mechanic

United States Marine Corps
09.1996 - 09.2000
  • Determined schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel
  • Monitored and inspected work areas examined tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules
  • Maintained responsibility for the accuracy of the information and actions regarding allocations to assistance programs
  • Investigated accidents or injuries and prepared reports of findings
  • Supervised employees’ work levels and review work performance
  • Ensured administrative functions supporting technical program accomplishment are maintained and improved as required
  • Maintained vehicles, using hydraulic jacks and other accessories to insure proper functionality
  • Reduced downtime for vehicles by diagnosing and repairing complex mechanical issues in a timely manner.

Skills

  • Leadership Abilities
  • Safety Compliance
  • Inventory Control
  • Emergency Response
  • Project Management
  • Quality Assurance
  • Customer Service
  • Performance Assessment
  • Staff Management
  • Budget Tracking

Certification

Human Resource Management

Timeline

Yard Supervisor

Hyundai Glovis
05.2021 - Current

VPC Yard Lead

Hyundai Glovis
01.2021 - 05.2021

City Carrier Assistant & Supervisor

United States Postal Service
09.2018 - 08.2020

District Service Manager & Corporate Trainer

UniFirst Corporation
04.2005 - 05.2017

Diesel Mechanic

United States Marine Corps
09.1996 - 09.2000

Similar Profiles

CREATE PROFILE
MICHAEL SIMPSON