Michael Sims
Cathedral Cty,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
37
37
years of professional experience
Work History
Property Manager
Self-employeed
Cathedral Cty, CA
01.2011 - Current
- Resolved tenant complaints quickly and effectively while ensuring customer satisfaction.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Conducted periodic inspections of properties to ensure compliance with safety regulations and tenant requirements.
- Managed all maintenance requests from tenants in a timely manner.
- Coordinated with vendors for the procurement of services such as repairs, renovations, landscaping.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
Flight Attendant
Delta Air Lines, Inc
New York, NY
09.1987 - 09.2008
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Participated in pre-flight briefings to discuss flight details, weather and service plans.
- Supported smooth takeoffs and landings by keeping passengers in compliance with flight regulations.
- Verified levels of food, beverage and flight supplies before boarding new passengers.
- Completed flight logs, passenger action reports and inventory paperwork with high attention to detail.
- Checked safety equipment, food, and beverages, and airplane cabin prior to boarding.
- Enforced FAA and airline rules with passengers in business, economy and first class.
- Served beverages and food items and provided key information about offerings to passengers during flights.
- Followed directives of pilots and airport personnel to complete safe, on-time departures and arrivals.
- Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.
- Administered and coordinated emergency procedures or care, enhancing onboard safety.
- Adhered to company policies regarding security measures and protocol at all times.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Cooperated with pilots and crew members while performing duties on board the plane.
Education
El Segundo High School
El Segundo, CA05-1985
Skills
- Property Management
- Maintenance Scheduling
- Grounds Maintenance
- Tenant relations
- Customer service-focused
- Strong Work Ethic
- Safety Procedures
- Brand Promotion
- Public Speaking
- Public interaction
- Crew Coordination
- Company policy adherence
- Emergency Procedures
- Professional Appearance
Timeline
Property Manager
Self-employeed
01.2011 - Current
Flight Attendant
Delta Air Lines, Inc
09.1987 - 09.2008
El Segundo High School