Michael Sinclair
Nashville,TN
Summary
Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Head Bartender
Jeff Ruby Culinary Entertainment
Nashville, TN
11.2022 - Current
- Assigned bartenders to specific tasks and duties throughout the shift.
- Conducted regular inventory checks of all beer, wine, spirits, juices, and other ingredients used in cocktails.
- Developed new cocktail recipes for the menu.
- Ensured that all liquor laws were followed during service hours.
- Trained new bartenders on proper techniques for mixing drinks and pouring beers.
- Ordered necessary supplies such as glassware and garnishes when needed.
- Enforced responsible alcohol consumption among customers by ensuring that no one was over-served or served underage patrons.
- Provided excellent customer service by attending to guests' needs promptly and courteously.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Handled food orders from customers seated at the bar.
- Performed opening and closing duties such as setting up glasses and bar equipment and restocking items.
- Addressed any issues between staff members in a timely fashion.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Bartender
Jeff Ruby Culinary Entertainment
Nashville, TN
02.2021 - Current
- Ensured customer satisfaction through excellent communication and assisting with inquiries.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Assisted in setting up the bar for service shift.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
Server Assistant
Jeff Ruby's Steakhouse
Nashville, TN
11.2018 - Current
- Greeted guests and answered any questions they had about the menu.
- Organized menus, silverware, and condiments at each table prior to seating guests.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Maintained cleanliness of dining area by wiping down tables after each seating.
- Communicated effectively with other personnel to coordinate tasks efficiently.
Server
Henley
Nashville, TN
05.2017 - Current
- Provide a high end dining experience with a casual atmosphere
- Assisted in training new servers.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Handled money transactions accurately while following company procedures for handling cash payments.
Server
City Winery
Nashville, TN
04.2016 - 05.2017
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Assisted in training new servers.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
- Greeted guests upon arrival and provided assistance throughout the event.
- Carried trays of food items from kitchen to dining areas.
- Served beverages and appetizers to guests in an efficient manner.
- Replenished buffet lines with fresh foods as needed.
- Supervised the set-up of buffets, ensuring quality presentation of all dishes.
- Coordinated with food and beverage team on menu selections and serving times.
Operations Support
Bass Pro Shops
Nashville, TN
10.2015 - 03.2016
- Proofread firearms paperwork for the ATF
- Ensure a safe environment for customers and employees
- Make sure all firearms are properly trigger-locked and secured in the gun vault
- Open and close the store, ensuring all doors are open/locked
- Cooperate with front end leads to handle cash drops.
Manager/Bartender
Sushi-O
Richmond, VA
07.2014 - 10.2015
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed bar staff, trained new hires, and implemented disciplinary procedures when necessary.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Enforced safety regulations and ensured proper sanitation practices were followed by all employees.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Negotiated purchase agreements with vendors to obtain best pricing on supplies.
- Resolved customer complaints regarding quality of food or beverage service in a timely manner.
Valet
Richmond, VA
03.2014 - 08.2014
- Provided parking services in a timely manner
- Managed the flow of traffic around the property by directing cars to available spaces.
- Maintained cleanliness of all areas used for valet operations, including lobby, driveways, and parking lots.
- Ensured payment was collected from customers before returning keys or releasing vehicles.
- Utilized proper safety protocols when operating motor vehicles or handling customer belongings.
- Communicated regularly with management about any issue that could affect the level of service provided to customers.
Groundsman
Bristol Village
Midlothian, VA
04.2013 - 04.2014
- Maintained grass, trees and shrubs on grounds by cutting, trimming, edging and pruning.
- Cleaned up debris from grounds using rake, shovels and blowers.
- Repaired walkways and patios as needed with concrete or asphalt patching material.
- Applied fertilizers to lawns and gardens according to established schedules.
- Monitored irrigation systems for proper functioning of sprinklers.
- Performed snow removal duties during winter months utilizing plows, salt spreaders and shovels.
- Installed lighting fixtures around pathways or outdoor areas.
- Responded quickly to customer requests regarding maintenance issues.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
HVAC Technician
Bristol Village
Midlothian, VA
02.2012 - 01.2014
- Installed, repaired and maintained residential HVAC equipment, including furnaces, air conditioners, heat pumps and duct systems.
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
Server
Dolce Vita
Midlothian, VA
01.2007 - 02.2012
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Accurately recorded orders on cash register and point-of-sale system.
Cashier/Clerk
A & N
Midlothian, VA
01.2006 - 01.2007
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
certificate - General
John Tyler Community College
05.2013
Clover Hill High School
05.2009
Skills
- CUSTOMER SERVICE
- MICROSOFT OFFICE
- TIME MANAGEMENT
- HVAC
- MAINTENANCE
- Safe alcohol service
- Cash Handling
- Suggestive Selling
- Team leadership abilities
- Beverage Preparation
- Health codes compliance
- Point of sale systems
- Anticipating guest needs
- Service-oriented mindset
- Salesmanship
- Outgoing Personality
- Extensive spirits knowledge
Certification
TABC
Additional Information
SKILLS
Microsoft Office (10+ years), Customer Service (10+ years), Communication (10+ years), HVAC (Less than 1 year), Money Handling (10+ years), Maintenance (1 year), Management (1 year), Time Management (10+ years)
Timeline
Head Bartender
Jeff Ruby Culinary Entertainment
11.2022 - Current
Bartender
Jeff Ruby Culinary Entertainment
02.2021 - Current
Server Assistant
Jeff Ruby's Steakhouse
11.2018 - Current
Server
Henley
05.2017 - Current
Server
City Winery
04.2016 - 05.2017
Operations Support
Bass Pro Shops
10.2015 - 03.2016
Manager/Bartender
Sushi-O
07.2014 - 10.2015
Valet
03.2014 - 08.2014
Groundsman
Bristol Village
04.2013 - 04.2014
HVAC Technician
Bristol Village
02.2012 - 01.2014
Server
Dolce Vita
01.2007 - 02.2012
Cashier/Clerk
A & N
01.2006 - 01.2007
certificate - General
John Tyler Community College
Clover Hill High School
TABC
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