Michael Singleton
Summerville,SC
Summary
Dynamic Retail Sales Executive with proven expertise in customer engagement, problem-solving, and teamwork. Committed to enhancing the shopping experience while driving sales and achieving team goals. Proven high level sales professional with 25+ years sales experience .
Results-oriented sales professional with a strong background in retail and customer service. Known for reliability and sales expertise, successfully enhancing customer loyalty and satisfaction through effective problem resolution and teamwork.
Overview
4
4
years of professional experience
Work History
Retail Sales Executive
Raymour and Flanigan
Newark, DE
09.2022 - Current
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Assisted customers in product selection, enhancing overall shopping experience and satisfaction.
- Maintained knowledge of current promotions, ensuring accurate information for customers.
- Collaborated with team members to achieve sales goals and improve store performance.
- educate customers on products and services via our warranty program
- Trained new associates on sales techniques and customer engagement best practices.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Monitored inventory levels, assisting in stock replenishment to maintain product availability.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Trained new hires on new/updated sales processes and systems.
- Developed streamlined checkout processes, reducing wait times during peak hours.
- Implemented promotional displays, increasing product visibility and driving sales initiatives.
- Greeted customers entering store and responded promptly to customer needs.
- processed in-store payments via customer service and portable payment machine.
- Create 3D home design to demonstrate how furniture would look in space based on room dimensions , doors, windows. flow of traffic. etc.
- In-home decor consultation and home staging for home sales agents
Hybrid Sales Associate
Raymour And Flanigan
Newark, De
09.2022 - Current
- Receive incoming solicitation calls in an attempt to sell merchandise.
- Make outgoing sales calls to follow up with customers to potentially generate business and address possible issues with existing orders
- Achieved sales targets by effectively engaging customers and understanding their needs.
- Trained new associates on product knowledge and customer service best practices.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Take incoming sales calls and customer service inquiries via Pos system.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Forward incoming repair and service calls to proper channels to ensure customer merchandise was replaced and or repaired via warranty program.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Used in-store system to locate inventory and place special orders for customers.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
Education
High School Diploma -
Curtis High School
Staten Island, NY06-1995
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Time management
- Customer assistance
- Cash handling
- Customer engagement
- Retail sales
- Reliability and punctuality
- Store opening and closing
- Flexible schedule
- Money handling
- Product knowledge
- Cash register operation
- Relationship building
- Professional appearance
- Sales expertise
- Transaction processing
- POS system operation
- Policy and procedure adherence
- Stocking and receiving
- Store maintenance
- Retail store operations
- Phone etiquette
- POS system operations
- Conflict resolution
- Customer needs assessment
Timeline
Retail Sales Executive
Raymour and Flanigan
09.2022 - Current
Hybrid Sales Associate
Raymour And Flanigan
09.2022 - Current
High School Diploma -
Curtis High School
Top 10 sales Associate 2 years in a row
As a Retail Sales Executive I was the top 4 in my retail store for 2 years in a row and top 10 in the market with sales exceeding 1M+ consecutively over 3.5 years while employed with the company.