Michael Sinko

• Main contact for processing needs to serve over 50 ULI departments in Americas region.
• Key contact, consult, resource, subject matter expert for ULI staff, contractors.
• Subject matter expert, tier-two support for global customer service team.
• Deploy, train, coach internal teams delivering world class customer service to maximize the ULI member experience.
• Host training sessions to improve employee effectiveness.
• Key contributor, tester, project manager for database upgrades, integrations, transitions.
• Provide bridge for regional teams teams to collaborate with headquarter staff to deliver success.
• Provide onsite support at signature events.

• Fulfill clients’ needs for customer service processes, event management, logistics. ULI (Urban Land Institute) Customer Service, ULI Fall Meeting, ULI Spring Meeting, AIPAC Policy Conference.
• Oversee, manage customer databases. Perform basic to complex processing, run reports.
• Lead, plan, test during clients' database transitions or upgrades.
• Manage shared email inboxes supporting clients' customers. Assure all inquiries addressed to result in a positive outcome.
• Perform all operations for ULI's book warehouse fulfillment center: pick-pack-ship daily low volume orders. Load, ship freight orders. Load, ship, unload, stage, manage book sales for clients’ events. Coordinate with third party vendors, partners, event staff related to onsite operations.

Teaching assistant for physically, mentally challenged students in middle through high school levels.

Instruct, guide, observe, report routines of students’ school day.

Through various strategies, such as Individualized Education Plans or behavior protocols, work closely with students to promote individual academic progress, develop social skills, personal independence.