Michael Sinnott
Dubois
Summary
Dynamic Operations Manager with a proven track record at Full Throttle Powersports, excelling in inventory management and team leadership. Enhanced efficiency by streamlining processes, resulting in reduced downtime. Skilled in customer relationship management, fostering loyalty through exceptional service and effective communication. Committed to operational excellence and continuous improvement.
Overview
21
21
years of professional experience
Work History
Operations Manager
Full Throttle Powersports
10.2023 - Current
- Streamlined daily operations to enhance efficiency and reduce downtime in service department.
- Implemented inventory management systems to improve stock accuracy and availability.
- Coordinated team scheduling to optimize labor resources and meet customer demands effectively.
- Developed training materials for staff, enhancing knowledge of product lines and service protocols.
- Monitored performance metrics, identifying areas for process improvement and operational excellence.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Managed client relationships to enhance customer satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to ensure efficient checkouts.
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained store visual standards by organizing merchandise and displays effectively.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Developed and implemented effective parts ordering procedures to optimize supply chain efficiency.
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Part Manager
Frontline AG Solutions
06.2021 - 09.2023
- Oversaw inventory management processes, ensuring accurate stock levels and timely replenishment.
- Developed and implemented effective parts ordering procedures to optimize supply chain efficiency.
- Collaborated with sales teams to forecast demand and align inventory with customer needs.
- Trained and mentored staff on best practices for parts handling and inventory control systems.
- Analyzed purchasing trends to identify opportunities for cost savings and improved vendor relations.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Collaborated with service managers to ensure timely completion of repairs and maintenance, increasing overall customer satisfaction.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
- Supervised and trained staff on product knowledge and customer service.
- Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
- Collaborated with sales teams to develop promotional materials for parts, boosting awareness and sales.
Set up Manager
Summit Motorsports
09.2018 - 06.2023
- Managed daily operations, ensuring efficiency and adherence to company policies.
- Developed training programs to enhance team performance and operational knowledge.
- Oversaw project timelines, aligning resources with strategic objectives for timely completions.
- Implemented process improvements, reducing operational bottlenecks and increasing productivity.
- Coordinated cross-functional teams, fostering collaboration to achieve departmental goals.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved safety procedures to create safe working conditions for workers.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Developed detailed plans based on broad guidance and direction.
- Managed customer inquiries and service requests efficiently to enhance satisfaction.
- Coordinated service schedules and assigned tasks to technicians effectively.
- Developed comprehensive service estimates based on client requirements and vehicle assessments.
- Documented repair orders accurately to ensure clarity in service delivery.
Service Writer/ Acting Service Manager
Team CC
04.2017 - 08.2018
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Facilitated communication between customers and technicians to ensure accurate service delivery.
- Coordinated appointment scheduling and managed workflows to optimize service operations.
- Maintained detailed records of customer interactions, ensuring data accuracy and consistency.
- Assisted in training new staff on service procedures and company policies to enhance team performance.
- Developed standard operating procedures that improved response times for customer requests.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
Yard Manger
Hatchers Pass Polaris
05.2016 - 04.2017
- Oversaw daily yard operations, ensuring efficient workflow and safety compliance.
- Managed inventory levels, optimizing storage space and reducing material handling time.
- Developed strategies to improve yard layout, enhancing accessibility for vehicles and personnel.
- Enhanced yard efficiency by implementing streamlined processes for inventory management and organization.
- Performed weekly groundskeeping and building maintenance for multiple satisfied customers.
- Reduced equipment downtime through regular maintenance checks and timely repairs.
- Supervised loading and unloading activities on-site to ensure accuracy in shipments while minimizing potential hazards.
- Optimized space utilization within the yard, maximizing storage capacity without compromising safety or accessibility.
- Trimmed around trees, flower beds, and other yard features.
Service Writer
Team CC
08.2013 - 05.2016
- Streamlined service writing processes to enhance customer satisfaction and operational efficiency.
- Coordinated with technicians to ensure accurate repair estimates and timely service delivery.
- Developed comprehensive service reports, improving communication between customers and technical staff.
- Mentored junior service writers, fostering skill development and knowledge transfer within the team.
- Analyzed customer feedback to identify areas for process improvement, driving enhancements in service quality.
- Collaborated with sales teams to align service offerings with customer needs, increasing overall engagement.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into lightspeed database to track job status.
- Enhanced communication between technicians and customers by acting as a liaison, resulting in clear expectations and better understanding of repair services.
- Stayed up-to-date on technical knowledge through continuous education courses and manufacturer-provided training materials.
- Presented different repair options to customers to help each person make appropriate choices.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
Set Up Manager
Canyon Honda
05.2007 - 07.2013
- Led operational strategy to enhance productivity and streamline workflows.
- Developed training programs to improve team performance and skill proficiency.
- Managed project timelines, ensuring alignment with organizational goals and client expectations.
- Set up and calibrate machinery for optimal production performance.
- Troubleshoot and resolve equipment issues to minimize downtime.
- Train new technicians on set-up procedures and safety protocols.
- Maintain accurate records of machine configurations and adjustments.
- Conduct regular maintenance checks to ensure equipment reliability.
- Collaborated with team members to ensure smooth workflow and timely completion of tasks.
- Installed and assembled parts in compliance with safety and quality standards.
- Contributed to team success by sharing knowledge and skills with colleagues, supporting professional development efforts.
- Increased productivity by effectively prioritizing tasks and managing time efficiently.
- Attended trainings and workshops to stay up-to-date on industry trends, enhancing the quality of work provided to clients.
- Assisted in inventory management, ensuring proper tracking of available parts for quick access during installations.
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Completed customer orders and warranty services according to manufacturer specifications.
Sign Installer
Lamar Outdoor Advertising
03.2005 - 05.2007
- Installed and maintained various outdoor advertising structures, ensuring compliance with safety standards.
- Operated specialized installation equipment, enhancing efficiency in sign placement and removal.
- Trained junior installers on proper installation techniques and safety protocols, fostering team skill development.
- Conducted regular inspections of installed signs, identifying maintenance needs to ensure optimal visibility and durability.
- Improved client satisfaction by efficiently installing and maintaining high-quality signage for various businesses.
Education
High School Diploma -
Nampa High School
Nampa, IDSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Operations monitoring
- Decision-making
- Inventory management
- Customer relationship management
- Client relationships
- Schedule management
Timeline
Operations Manager
Full Throttle Powersports
10.2023 - Current
Part Manager
Frontline AG Solutions
06.2021 - 09.2023
Set up Manager
Summit Motorsports
09.2018 - 06.2023
Service Writer/ Acting Service Manager
Team CC
04.2017 - 08.2018
Yard Manger
Hatchers Pass Polaris
05.2016 - 04.2017
Service Writer
Team CC
08.2013 - 05.2016
Set Up Manager
Canyon Honda
05.2007 - 07.2013
Sign Installer
Lamar Outdoor Advertising
03.2005 - 05.2007
High School Diploma -
Nampa High School