Dynamic professional with extensive experience in patient care and vital signs monitoring at OceanView Adult Home. Expertise in enhancing clients' emotional well-being through compassionate support and effective communication. Proficient in Microsoft Office Suite and skilled in problem-solving, ensuring compliance with care plans and fostering collaboration with healthcare teams.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Caregiver
OceanView Adult Home
Seattle
11.2024 - 08.2025
Assisted clients with daily activities and personal care, including bathing and dressing.
Administered medication per prescribed schedules to ensure compliance.
Monitored client health, documenting changes in behavior and condition.
Collaborated with healthcare professionals to develop coordinated care plans.
Maintained a safe environment, performing light housekeeping tasks like laundry and linens.
Prepared meals adhering to dietary needs and assisted with feeding as needed.
Supported mobility exercises, aiding clients during transfers and physical therapy routines.
Driver / Head Logistics Officer
Keen Kings Logistics & Transport Limited
Lusaka
01.2019 - 01.2024
Creating, implementing, monitoring, and assessing procedures for the logistics department's daily operations of vehicle delivery.
Carrying out account reconciliation on customer accounts.
Preparing quarterly debtors’ report to the board of directors on changes and recoveries in customer credit levels.
Evaluating new credit lines, as well as accurately track and maintaining existing credit lines.
Serving as the primary reviewer of cargo and vehicles on going limits for consumers and whenever bill is increased or decreased, as necessary.
Ensuring compliance with all legal, Road and Logistical requirements demanded by the business and the laws of Zambia.
Maintaining the business growth logistics policy and recommending changes to senior management.
Communicating with the appropriate organizational divisions for inquiries, payments, or reports connected to Logistics.
Delivering a monthly report on potentially problematic drivers and systems to the General Manager.
Data Entry Executive
ZOONA ZAMBIA
Lusaka
05.2017 - 08.2017
Answering phones from customers professionally and responding to customer inquiries and complaints.
Handling and resolving customer complaints regarding product sales to customer service problems.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Identifying, escalating priority issues and reporting to the high-level management.
Routing inbound calls to the appropriate resources.
Providing customers with the organization’s service and product information.
Intern
ITEL ZAMBIA
02.2017 - 04.2017
Verifying purchase and sales transactions.
Reporting variances.
Sales Representative Intern
E-MARK INVESTMENTS LIMITED
11.2016 - 01.2017
Education
Diploma - Transport & Logistics
Bluewells University
11.2021
HIGH SCHOOL EDUCATION -
Woodlands A Secondary School
LUSAKA
11.2016
PRIMARY SCHOOL EDUCATION -
Libala Adventist Primary School
LUSAKA
11.2011
Degree - Computer Science
Mulungushi University
KABWE
Skills
Basic mechanics
Microsoft Office Suite
Presentation skills
Computer proficiency
Team collaboration
Communication skills
Career development
Negotiation skills
Public speaking
Asycuda World expertise
Caregiving and home care
Vital signs monitoring
Senior and dementia care
Food preparation and safety
Patient care strategies
Problem solving and critical thinking
Certification
Computer Lesson Certificate, 04/01/17, For completing the essential components of Information Technology, Networking and Computer Repairing with a distinction.
Specialized Training Solutions, 05/01/23, For completing the essential components of customer care training.
First Aid Certificate, 06/01/24
CPR Certificate, 06/01/24
Adult/Child/Infant, 06/01/24
International Driver’s License, 07/01/25
72 Hours DSHS Approved Training, 11/01/24
Dementia Specialty Training, 11/01/24
Mental Health Specialty Training, 11/01/24
Nurse Delegation Diabetes, 11/01/24
Nurse Delegation Care, 11/01/24
Orientation And Safety, 11/01/24
Core Basic Training, 11/01/24
Continuing Education, 11/01/24
Managing Aggressive Behaviour, 11/01/24
Conducting Individual Activities, Present
The Meaning Behind Behaviours, Present
Therapeutic Communication, Present
Accomplishments
At Keen Kings Logistics & Transport Limited, I have enhanced capital management, raising the business' profitability in just five months.
I was successful in converting the debtors' books into creditors' books.
I was able to standardize the process for receiving clients and make sure that they are only confirmed deals retained for 24 hours.
Following my appointment as head logistics officer as within six months, I reduced Keen Kings Logistics Limited slow delivery and task management days by over 70%.
At OceanView Adult Home, I provided compassionate care and support to residents, with a focus on managing challenging behaviours in both male and female residents, including those prone to physical aggression.
At OceanView Adult Home, I assisted in maintaining a safe and orderly enviromnent by responding promptly to disturbances and ensuring resident and staff safrty.
At OceanView Adult Home, I supported facility operations by performing physically demanding duties and handling tasks typically requiring male assistance.
At OceanView Adult Home, I assisted in managing and organzing inventory, including tracking supplies and ensuring necessary itmes were restocked efficiently.
Receptionist, Front Office Representative, or similar role at Oceanview Manor Home For AdultsReceptionist, Front Office Representative, or similar role at Oceanview Manor Home For Adults