Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Hobbies and Interests
Personal Information
Languages
Timeline
Generic

Michael Situmbeko

Dallas

Summary

Dynamic professional with extensive experience in patient care and vital signs monitoring at OceanView Adult Home. Expertise in enhancing clients' emotional well-being through compassionate support and effective communication. Proficient in Microsoft Office Suite and skilled in problem-solving, ensuring compliance with care plans and fostering collaboration with healthcare teams.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Caregiver

OceanView Adult Home
Seattle
11.2024 - 08.2025
  • Assisted clients with daily activities and personal care, including bathing and dressing.
  • Administered medication per prescribed schedules to ensure compliance.
  • Monitored client health, documenting changes in behavior and condition.
  • Provided companionship, enhancing clients' emotional well-being.
  • Collaborated with healthcare professionals to develop coordinated care plans.
  • Maintained a safe environment, performing light housekeeping tasks like laundry and linens.
  • Prepared meals adhering to dietary needs and assisted with feeding as needed.
  • Supported mobility exercises, aiding clients during transfers and physical therapy routines.

Driver / Head Logistics Officer

Keen Kings Logistics & Transport Limited
Lusaka
01.2019 - 01.2024
  • Creating, implementing, monitoring, and assessing procedures for the logistics department's daily operations of vehicle delivery.
  • Carrying out account reconciliation on customer accounts.
  • Preparing quarterly debtors’ report to the board of directors on changes and recoveries in customer credit levels.
  • Evaluating new credit lines, as well as accurately track and maintaining existing credit lines.
  • Serving as the primary reviewer of cargo and vehicles on going limits for consumers and whenever bill is increased or decreased, as necessary.
  • Ensuring compliance with all legal, Road and Logistical requirements demanded by the business and the laws of Zambia.
  • Maintaining the business growth logistics policy and recommending changes to senior management.
  • Communicating with the appropriate organizational divisions for inquiries, payments, or reports connected to Logistics.
  • Delivering a monthly report on potentially problematic drivers and systems to the General Manager.

Data Entry Executive

ZOONA ZAMBIA
Lusaka
05.2017 - 08.2017
  • Answering phones from customers professionally and responding to customer inquiries and complaints.
  • Handling and resolving customer complaints regarding product sales to customer service problems.
  • Obtaining and evaluating all relevant data to handle complaints and inquiries.
  • Identifying, escalating priority issues and reporting to the high-level management.
  • Routing inbound calls to the appropriate resources.
  • Providing customers with the organization’s service and product information.

Intern

ITEL ZAMBIA
02.2017 - 04.2017
  • Verifying purchase and sales transactions.
  • Reporting variances.

Sales Representative Intern

E-MARK INVESTMENTS LIMITED
11.2016 - 01.2017

Education

Diploma - Transport & Logistics

Bluewells University
11.2021

HIGH SCHOOL EDUCATION -

Woodlands A Secondary School
LUSAKA
11.2016

PRIMARY SCHOOL EDUCATION -

Libala Adventist Primary School
LUSAKA
11.2011

Degree - Computer Science

Mulungushi University
KABWE

Skills

  • Basic mechanics
  • Microsoft Office Suite
  • Presentation skills
  • Computer proficiency
  • Team collaboration
  • Communication skills
  • Career development
  • Negotiation skills
  • Public speaking
  • Asycuda World expertise
  • Caregiving and home care
  • Vital signs monitoring
  • Senior and dementia care
  • Food preparation and safety
  • Patient care strategies
  • Problem solving and critical thinking

Certification

  • Computer Lesson Certificate, 04/01/17, For completing the essential components of Information Technology, Networking and Computer Repairing with a distinction.
  • Specialized Training Solutions, 05/01/23, For completing the essential components of customer care training.
  • First Aid Certificate, 06/01/24
  • CPR Certificate, 06/01/24
  • Adult/Child/Infant, 06/01/24
  • International Driver’s License, 07/01/25
  • 72 Hours DSHS Approved Training, 11/01/24
  • Dementia Specialty Training, 11/01/24
  • Mental Health Specialty Training, 11/01/24
  • Nurse Delegation Diabetes, 11/01/24
  • Nurse Delegation Care, 11/01/24
  • Orientation And Safety, 11/01/24
  • Core Basic Training, 11/01/24
  • Continuing Education, 11/01/24
  • Managing Aggressive Behaviour, 11/01/24
  • Conducting Individual Activities, Present
  • The Meaning Behind Behaviours, Present
  • Therapeutic Communication, Present

Accomplishments

  • At Keen Kings Logistics & Transport Limited, I have enhanced capital management, raising the business' profitability in just five months.
  • I was successful in converting the debtors' books into creditors' books.
  • I was able to standardize the process for receiving clients and make sure that they are only confirmed deals retained for 24 hours.
  • Following my appointment as head logistics officer as within six months, I reduced Keen Kings Logistics Limited slow delivery and task management days by over 70%.
  • At OceanView Adult Home, I provided compassionate care and support to residents, with a focus on managing challenging behaviours in both male and female residents, including those prone to physical aggression.
  • At OceanView Adult Home, I assisted in maintaining a safe and orderly enviromnent by responding promptly to disturbances and ensuring resident and staff safrty.
  • At OceanView Adult Home, I supported facility operations by performing physically demanding duties and handling tasks typically requiring male assistance.
  • At OceanView Adult Home, I assisted in managing and organzing inventory, including tracking supplies and ensuring necessary itmes were restocked efficiently.

Hobbies and Interests

  • Vehicle Projects
  • Reading
  • Chess

Personal Information

  • Date of Birth: 04/13/99
  • Gender: Male
  • Nationality: ZAMBIAN

Languages

English
Native/ Bilingual

Timeline

Caregiver

OceanView Adult Home
11.2024 - 08.2025

Driver / Head Logistics Officer

Keen Kings Logistics & Transport Limited
01.2019 - 01.2024

Data Entry Executive

ZOONA ZAMBIA
05.2017 - 08.2017

Intern

ITEL ZAMBIA
02.2017 - 04.2017

Sales Representative Intern

E-MARK INVESTMENTS LIMITED
11.2016 - 01.2017

Diploma - Transport & Logistics

Bluewells University

HIGH SCHOOL EDUCATION -

Woodlands A Secondary School

PRIMARY SCHOOL EDUCATION -

Libala Adventist Primary School

Degree - Computer Science

Mulungushi University