Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Skapetis

Hyde Park,NY

Summary

Manager of Train Operations with extensive experience in railroad operations, customer service leadership, and emergency response, adept in supervising teams, ensuring regulatory compliance, and coordinating high-pressure operations for optimal safety and efficiency.

Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Manager of Train Operations

CSX Transportation
10.2024 - Current
  • Led operational initiatives to enhance freight transportation efficiency across multiple routes.
  • Coordinated cross-functional teams to streamline logistics operations and improve interdepartmental communication.
  • Fostered a culture of continuous improvement by mentoring team members on best practices in transportation management.
  • Oversaw scheduling and staffing plans to align workforce capabilities with operational demands.
  • Implemented process improvements that reduced delivery times and increased service reliability.
  • Developed and maintained training programs for staff to ensure compliance with safety standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Developed and maintained relationships with customers and suppliers through account development.

Crew Dispatcher

CSX Transportation
08.2021 - Current
  • Coordinated crew assignments to optimize operational efficiency and meet schedule demands.
  • Managed real-time communication between crews, ensuring timely responses to operational changes.
  • Developed and implemented improved scheduling processes, reducing delays in crew deployment.
  • Trained new dispatchers on systems and procedures, fostering a knowledgeable team environment.
  • Collaborated with management to establish operational goals aligned with company objectives.
  • Led initiatives to streamline dispatch workflows, improving overall response times and service quality.

Customer Service Supervisor

Wawa
02.2021 - Current
  • Empowered and coached a team of 10 associates to boost customer satisfaction by 20% and exceed sales goals by 15%.
  • Streamlined store operations, managing inventory, cash handling, and vendor relations, increasing efficiency by 15%.
  • Supervised daily operations to ensure optimal customer service and efficient workflow.
  • Trained and mentored staff to enhance team performance and service delivery.
  • Implemented process improvements that increased customer satisfaction ratings.

Telecommunications Specialist

Clay County Fire & Rescue
03.2020 - Current
  • Coordinated emergency service dispatch for fire and medical incidents, achieving a 20% faster response time.
  • Managed telecommunications systems ensuring optimal functionality and reliability for emergency response operations.
  • Implemented training programs for staff on radio communication protocols and equipment usage.
  • Mentored junior specialists, fostering skill development in telecommunications technology and emergency response communication strategies.

Trackman

Metro North Railroad
09.2017 - 08.2019
  • Ensured safe and efficient railroad operations by maintaining and repairing tracks, reducing delays by 20% through timely interventions.
  • Operated heavy machinery for track maintenance and repair.
  • Inspected tracks and signals to ensure operational safety and reliability.
  • Collaborated with team members on projects to enhance workflow efficiency.
  • Monitored environmental conditions affecting track integrity, reporting issues promptly.
  • Continuously expanded industry knowledge by attending training sessions, workshops, and seminars to stay current on new techniques and equipment.
  • Assisted in the removal of snow or debris from tracks during inclement weather conditions, enabling continuous train operation.

Education

GED -

Spackenkill High School
Poughkeepsie, NY
05.2005

GED -

Dutchess Community College
Poughkeepsie, NY
05.2005

Skills

  • Railroad Operations & Safety Compliance
  • Crew Supervision & Training
  • Emergency Response & Dispatch
  • Customer Service Leadership

Certification

  • CPR & First Aid Certified
  • ServSafe Manager Certified
  • Dekra certified in railroad safety
  • FRA Certification for being RCO/CONDUCTOR/DSRCO certified.

Timeline

Manager of Train Operations

CSX Transportation
10.2024 - Current

Crew Dispatcher

CSX Transportation
08.2021 - Current

Customer Service Supervisor

Wawa
02.2021 - Current

Telecommunications Specialist

Clay County Fire & Rescue
03.2020 - Current

Trackman

Metro North Railroad
09.2017 - 08.2019

GED -

Spackenkill High School

GED -

Dutchess Community College

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