Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MICHAEL SKEHAN

RUMFORD,ME

Summary

Experienced manager with a solid background in management principles and a track record of success. Seeking a managerial role to leverage my education, skills, experiences, and capabilities. Equipped to lead teams, drive operational efficiency, and achieve organizational goals. Committed to fostering a collaborative and inclusive work environment and building strong relationships with colleagues and stakeholders. Results-oriented professional with a passion for continuous improvement, ready to make a significant impact in a dynamic and growth-focused organization.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Operations Manager

Ryder
02.2025 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Analyzed and reported on key performance metrics to senior management.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.

General Manager

Ware-Butler Building Supply
03.2021 - 11.2024
  • Currently manage 2 locations with a staff of 35 employees
  • Provide positive representation of store
  • Proactively assist customers in solving problems
  • Provide a friendly, outgoing demeanor; work well with customers as well as associates
  • Handle customer complaints
  • Work to resolve problems with the customer and have store's best interest taken into consideration
  • Possess excellent product knowledge and knowledge of store layout and location of products
  • Ensure a positive, professional and safe work environment for all associates
  • Supervise the 'general operations' of the entire store
  • Responsible for ordering and maintaining desirable product inventory levels to ensure store profitability in compliance with corporate objectives
  • Ensure compliance with all practices, policies and procedures necessary to manage inventory shrink
  • Monitor shrink numbers and take corrective actions
  • Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e
  • Building, fixtures and equipment)
  • Ensure receiving, checking in, stocking of merchandise for the store is being done completely
  • Oversee and assist with the daily maintenance, orderliness and cleanliness of the sales floor, and outdoor merchandise areas
  • Provide assistance in the overall general maintenance of the store
  • Ensure price changes are being completed
  • Ensure monthly cycle counts and negative on hand reports are being completed
  • Provide a clean and orderly sales floor, including end caps and ad goods merchandised
  • Ensure special orders and rain-checks are being completed properly
  • Responsible for successful Loss Prevention, Safety and Internal Audits
  • Ensure effective training and development of all associates
  • Manage and support the hiring, scheduling, reviewing, rewarding and coaching of all store associates including management
  • Challenge all associates to think of ways to better merchandise product, control expenses and increase sales

HR Manager

Irving Forest Products
01.2020 - 03.2021
  • Mediate and resolve employee relations issues; conduct thorough and objective investigations when necessary
  • Drive divisional and corporate HR strategies
  • Maintain company policies and practices
  • Assess and anticipate human resources-related needs
  • Write contracts for promotions, transfers, and new hires in collaboration with department management
  • Identify training needs and create or procure professional development curriculum
  • Consult regularly with management and provide guidance when appropriate
  • Handle all new hire orientation and onboarding
  • Performance reviews for all hourly and staff
  • Handle all aspects of recruiting
  • Operate to the HR budget
  • Managing staff wellness initiatives
  • Handle all payroll aspects

HR/ Regional Recruiter

Irving Forest Products
02.2017 - 01.2020
  • Focus on face-to-face contact with potential candidates to see if they meet a certain standard
  • Meeting with local community groups, such as Rotary and Lions Clubs
  • Getting to know local school officials and teachers
  • Working with community leaders
  • Maintain relationships with local media
  • Coordinate interviews and counseling sessions
  • Conduct screening and interviews of potential candidates
  • Attend job fairs and career center hiring events
  • Utilize TALEO and HRIS to complete hiring process

Driver/Trainer

Estes Express
07.2011 - 02.2017
  • Pick- up and delivery of freight in an assigned area
  • Operate tractor/trailer in the transportation of freight in accordance with Company, Federal, State and Local laws regarding run times and Federal Motor Carrier Safety Administration (FMCSA) regulations
  • Conduct pre-trip and post-trip inspections to ensure safe working conditions of the tractor and trailer prior to each trip and at the end of each trip
  • Check gauges and visual indicators for malfunctions, ensure lock on trailers and conduct inspection of vehicle before and during trips to determine problems that may be occurring
  • Adhere to all FMCSA requirements of those holding a Commercial driver- license

Driver/Trainer/Safety

Safe Handling, Inc.
07.2007 - 07.2011
  • Safety specialist school/safety specialist for transportation department
  • Delivery of hazardous materials to paper mills in Maine and Canada
  • Responsible for safe handling and unloading of sulfuric acid, hydrochloric acid, peroxide and many nonhazardous chemicals
  • Responsible for training new employees on the safe delivery and handling of chemicals
  • Maintain Class A Driver's -License
  • Maintain X endorsement to haul Combination Tank/Hazardous Material

Driver/Trainer

Emery-Waterhouse
07.2005 - 07.2007
  • Route driver responsible for delivery to hardware stores
  • Helped to configure new routes to save the company money and time
  • Bill collection and account management
  • Safety trainer for transportation department

Driver/Trainer

Oakhurst Dairy
07.2003 - 07.2005
  • Route driver responsible for deliveries to supermarkets as well as stores
  • Trained new employees on driving and expanding customer base
  • Responsible for bill collection and account management
  • Safety trainer for transportation department

Residential Sales Representative

Nestle Waters of North America
05.2001 - 07.2003
  • Focused primarily on growing the residential customer base through face-to-face systematic solicitation of targeted residential prospects within a zone
  • Always went above and beyond goals to grow customer base
  • Received letters of appreciation for hard work and dedication to organization
  • Was able to single handedly expand zone adding an extra route and driver to depot
  • Expert at bill collection and account management

Machinist Mate/Recruiter

United States Navy
05.1995 - 05.2001
  • Focused on face-to-face contact with potential candidates to see if they met a certain standard
  • Helped civilians in determining what career paths and benefits the Navy offers
  • Helped in guiding individuals into enlisting for three to six years depending on job interests and the needs of the fleet
  • Meeting with local community groups, such as Rotary and Lions Clubs
  • Getting to know local school officials and teachers
  • Working with community leaders
  • Maintain relationships with local media
  • Coordinate interviews and counseling sessions
  • Provide career guidance to prospective Enlisted Sailors and Officers

Education

MS - Human Resource Management

Southern New Hampshire University
Manchester, NH
01.2021

BS - Business Administration- concentration in Human Resources

Kaplan University
Lewiston, ME
05.2013

High School -

Narraguagus High School
01.1995

Skills

  • Problem-solving
  • Team leadership
  • Operations management
  • Customer service
  • Operational efficiency
  • Employee relations and conflict resolution
  • Planning and implementation
  • Staff training
  • Staff management
  • Inventory management
  • Operations oversight
  • Policies and procedures implementation
  • Performance monitoring
  • Staff development
  • Maintaining compliance
  • Process improvement
  • Continuous improvements
  • Organizational management

Certification

  • Leadership Fundamentals Program, 2019
  • Lean Sigma Yellow Belt, 2019
  • Business Training Institute (Certified Recruiting Specialist), 2018
  • Safety Leadership Training, 2018
  • SAFESTART Certified, 2017
  • Predictive Index Analyst, 2017
  • Class A CDL, 1993

Timeline

Operations Manager

Ryder
02.2025 - Current

General Manager

Ware-Butler Building Supply
03.2021 - 11.2024

HR Manager

Irving Forest Products
01.2020 - 03.2021

HR/ Regional Recruiter

Irving Forest Products
02.2017 - 01.2020

Driver/Trainer

Estes Express
07.2011 - 02.2017

Driver/Trainer/Safety

Safe Handling, Inc.
07.2007 - 07.2011

Driver/Trainer

Emery-Waterhouse
07.2005 - 07.2007

Driver/Trainer

Oakhurst Dairy
07.2003 - 07.2005

Residential Sales Representative

Nestle Waters of North America
05.2001 - 07.2003

Machinist Mate/Recruiter

United States Navy
05.1995 - 05.2001

High School -

Narraguagus High School

MS - Human Resource Management

Southern New Hampshire University

BS - Business Administration- concentration in Human Resources

Kaplan University

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MICHAEL SKEHAN