Michael Skepton
Slatedale,NJ
Summary
Dynamic leader with proven expertise in staff training and development, and a strong background in customer service, honed at companies like Genuine Parts Company - NAPA. Excelled in enhancing operational efficiency and employee productivity, achieving significant improvements in client satisfaction and brand recognition. Skilled in decision-making and team leadership, adept at driving continuous improvement and strategic planning initiatives.
Overview
25
25
years of professional experience
Work History
Manager
Genuine Parts Company - NAPA
11.2017 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Ensured delivery of high-quality service to bolster client satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Palletizer Operator
Nestle Waters USA
02.2012 - 11.2017
- Troubleshot equipment malfunctions promptly, ensuring minimal disruption to production schedules.
- Played a critical role in maintaining overall production timelines by consistently meeting or exceeding performance targets and expectations.
- Demonstrated strong attention to detail while overseeing the assembly of boxes or trays prior to palletizing operations, ensuring consistent results across all packaged items.
- Enhanced production efficiency by maintaining and operating palletizing equipment properly.
- Assisted in training new Palletizer Operators, sharing expert knowledge to enhance their skills and performance.
- Operated forklifts safely when necessary, assisting in moving palletized products throughout the facility as required.
- Minimized product damage by carefully adjusting palletizing equipment settings for various product types.
- Participated in continuous improvement efforts, offering suggestions for process enhancements that led to increased efficiency levels.
Inventory Specialist
Walgreens Distribution Center
03.2000 - 10.2012
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
- Prepared detailed reports on inventory levels and movement trends, providing valuable information for decision-making purposes.
- Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
- Assisted in implementing a new inventory management system, resulting in more accurate record-keeping and reduced errors.
- Streamlined warehouse organization for improved efficiency in locating items and fulfilling orders.
- Ensured compliance with regulations concerning hazardous materials storage, contributing to a safe working environment.
- Coordinated with suppliers to establish optimal delivery schedules, reducing instances of overstock or stockouts.
Education
High School Diploma -
Parkland High School
Orefield06-1999
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Task delegation
- Coaching and mentoring
- Employee onboarding
Timeline
Manager
Genuine Parts Company - NAPA
11.2017 - Current
Palletizer Operator
Nestle Waters USA
02.2012 - 11.2017
Inventory Specialist
Walgreens Distribution Center
03.2000 - 10.2012
High School Diploma -
Parkland High School
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