Michael Skiba
Glenville,NY
Summary
Performance-oriented Sales Leader offering exceptional record of achievement over 20-year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Overview
9
9
years of professional experience
Work History
Sales Manager
Lithia Ford Of Latham
09.2022 - Current
- Leveraged CDK, CUDL, VinSolutions, TrueCar, vAuto, KBB and other resources to drive new and used car sales.
- Recruited, hired, trained and managed sales team to set, achieve and exceed sales goals while controlling expenses and exceeding profit and CSI objectives.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Created and updated regular inventory reports and records.
- Analyzed inventory data to identify and address stock discrepancies.
Finance Manager
Lithia Subaru Of Troy
04.2022 - 09.2022
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Identified opportunities to cross-sell and upsell loan products to customers.
- Developed and maintained relationships with customers, lenders and other third parties.
- Monitored pipelines to track and log status of loans.
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
Territory Sales Executive
E-Block
01.2022 - 04.2022
- Communicated regularly with territory, regional, and strategic managers for daily support and strategic planning for accounts.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
- Visited key customers repeatedly to promote retention and relationships.
- Maintained accurate and thorough records of leads and customer account information.
General Sales Manager
Middlebury Chevrolet - MAG Auto Group
09.2020 - 10.2021
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Commercial Sales Manager
Saratoga Ford - MAG Auto Group
05.2019 - 09.2020
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
- Built relationships with customers and community to establish long-term business growth.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Sales Consultant
Mangino Buick GMC
01.2019 - 05.2019
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Answered telephone and email inquiries from potential customers.
- Prepared purchased vehicles and completed final delivery checks.
- Developed successful sales strategies to maximize customer satisfaction and profit.
Territory Sales Executive
TradeRev - KAR Global
03.2018 - 01.2019
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Recorded accurate and efficient records in customer database.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Maintained current knowledge of evolving changes in marketplace.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
Territory Sales Executive
Manheim - Cox Automotive
07.2014 - 01.2018
- Managed over 300 accounts within designated territory spanning upstate NY, Western Mass and Vermont.
- Established successful account relationships by building rapport and maintaining consistent communication.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Maintained current knowledge of evolving changes in marketplace.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Recorded accurate and efficient records in customer database.
Education
High School Diploma -
CCHS - Troy HS
Troy, NYSkills
- Lead Identification and Generation
- Account Servicing
- Consultative Selling Techniques
- Salesforce Software
- Sales Forecasts
- Customer Relationship Management
- Complex Problem-Solving
- Account and Territory Management
- Coaching and Mentoring
Accomplishments
- Presidents Award 2015 - Cox Automotive
- Presidents Award 2018 - TradeRev
Martial Arts Instructor
I am a 16 year practitioner of Brazilian Jujitsu and currently instruct 3 classes per week.
Timeline
Sales Manager
Lithia Ford Of Latham
09.2022 - Current
Finance Manager
Lithia Subaru Of Troy
04.2022 - 09.2022
Territory Sales Executive
E-Block
01.2022 - 04.2022
General Sales Manager
Middlebury Chevrolet - MAG Auto Group
09.2020 - 10.2021
Commercial Sales Manager
Saratoga Ford - MAG Auto Group
05.2019 - 09.2020
Sales Consultant
Mangino Buick GMC
01.2019 - 05.2019
Territory Sales Executive
TradeRev - KAR Global
03.2018 - 01.2019
Territory Sales Executive
Manheim - Cox Automotive
07.2014 - 01.2018
High School Diploma -
CCHS - Troy HS
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