Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Michael Skillern

Sulphur Springs

Summary

Dynamic professional with a proven track record at Brookshires GC, excelling in customer service and critical thinking. Successfully managed perishable departments, leading to a significant sales increase. Adept at fostering teamwork and enhancing communication, ensuring operational excellence. Skilled in CRM software and problem-solving, committed to achieving company goals while maintaining high standards.

Overview

19
19
years of professional experience
1
1
Certification

Work History

AOEM

Brookshires GC Tyler Texas
06.2025 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Manage IMS and ensure sale items are ordered keeping shelves full to maximize sales.
  • Monitor smart/free counts and OOS reports.
  • Build and maintain end caps for merchandising purposes as well as communicate with vendors about upcoming promotions.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked well in a team setting, providing support and guidance.

AOEM and OETL

Brookshires GC
08.2024 - 06.2025
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Managed perishable departments utilizing IMS to order product to maximize sales while minimizing shrink.
  • In a store that was consistently surpassing YOY figures frequently led the way in % of sales increase.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Agent

Texas Farm Bureau Insurance
04.2015 - 09.2023
  • Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
  • Executed daily administrative tasks to support team operations and maintain workflow efficiency.
  • Coordinated communication between departments to streamline processes and improve response times.
  • Assisted in training new agents, fostering a collaborative learning environment for skill development.
  • Utilized CRM software to track interactions and ensure accurate record-keeping of client information.
  • Leveraged policy knowledge to help customers improve coverage and save costs with optimal insurance plans.
  • Built successful book of business in insurance that still provides residual income now and for next 13 years.

Rig Manager/Trainer

Nabors Drilling USA
11.2006 - 03.2017
  • Oversaw drilling operations, ensuring compliance with safety regulations and operational standards.
  • Managed rig personnel, fostering teamwork and improving communication among crew members.
  • Implemented maintenance schedules, enhancing equipment reliability and reducing downtime.
  • Conducted risk assessments, identifying hazards and developing mitigation strategies for safe operations.
  • Assisted in the development of career path plans for employees seeking advancement opportunities.
  • Traveled USA and 2 countries in South America to train on construction and operation of Nabors M B and X Rig series.
  • 0 OSHA incidents while on rig sites in 7 US states.

Education

High School Diploma -

Stafford High School
Stafford Texas

No Degree - Licensed Insurance Agent

State of Texas
Austin Texas
04-2017

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Computer skills
  • Calm under pressure
  • Creating a positive team environment to maximize potential in team members and achieve company goals while maintaining standards

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved increased sales by utilizing IMS for maintaining inventory in store.
  • Supervised team of multiple partners in day to day activities including unloading and stocking trucks and maintaining store appearance.

Certification

  • Licensed insurance agent - 2017 to current. I maintain both my P&C and Life and Health license.

Languages

English
Native or Bilingual
Spanish
Limited Working

Timeline

AOEM

Brookshires GC Tyler Texas
06.2025 - Current

AOEM and OETL

Brookshires GC
08.2024 - 06.2025

Agent

Texas Farm Bureau Insurance
04.2015 - 09.2023

Rig Manager/Trainer

Nabors Drilling USA
11.2006 - 03.2017

High School Diploma -

Stafford High School

No Degree - Licensed Insurance Agent

State of Texas

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