Michael Skillern
Sulphur Springs
Summary
Dynamic professional with a proven track record at Brookshires GC, excelling in customer service and critical thinking. Successfully managed perishable departments, leading to a significant sales increase. Adept at fostering teamwork and enhancing communication, ensuring operational excellence. Skilled in CRM software and problem-solving, committed to achieving company goals while maintaining high standards.
Overview
19
19
years of professional experience
1
1
Certification
Work History
AOEM
Brookshires GC Tyler Texas
Greenville Texas Store 74
06.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Manage IMS and ensure sale items are ordered keeping shelves full to maximize sales.
- Monitor smart/free counts and OOS reports.
- Build and maintain end caps for merchandising purposes as well as communicate with vendors about upcoming promotions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked well in a team setting, providing support and guidance.
AOEM and OETL
Brookshires GC
Sulphur Springs, TX
08.2024 - 06.2025
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Managed perishable departments utilizing IMS to order product to maximize sales while minimizing shrink.
- In a store that was consistently surpassing YOY figures frequently led the way in % of sales increase.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Agent
Texas Farm Bureau Insurance
Quitman
04.2015 - 09.2023
- Managed customer inquiries and resolved issues efficiently, enhancing overall satisfaction.
- Executed daily administrative tasks to support team operations and maintain workflow efficiency.
- Coordinated communication between departments to streamline processes and improve response times.
- Assisted in training new agents, fostering a collaborative learning environment for skill development.
- Utilized CRM software to track interactions and ensure accurate record-keeping of client information.
- Leveraged policy knowledge to help customers improve coverage and save costs with optimal insurance plans.
- Built successful book of business in insurance that still provides residual income now and for next 13 years.
Rig Manager/Trainer
Nabors Drilling USA
Houston, TX
11.2006 - 03.2017
- Oversaw drilling operations, ensuring compliance with safety regulations and operational standards.
- Managed rig personnel, fostering teamwork and improving communication among crew members.
- Implemented maintenance schedules, enhancing equipment reliability and reducing downtime.
- Conducted risk assessments, identifying hazards and developing mitigation strategies for safe operations.
- Assisted in the development of career path plans for employees seeking advancement opportunities.
- Traveled USA and 2 countries in South America to train on construction and operation of Nabors M B and X Rig series.
- 0 OSHA incidents while on rig sites in 7 US states.
Education
High School Diploma -
Stafford High School
Stafford TexasNo Degree - Licensed Insurance Agent
State of Texas
Austin Texas04-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Creating a positive team environment to maximize potential in team members and achieve company goals while maintaining standards
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved increased sales by utilizing IMS for maintaining inventory in store.
- Supervised team of multiple partners in day to day activities including unloading and stocking trucks and maintaining store appearance.
Certification
- Licensed insurance agent - 2017 to current. I maintain both my P&C and Life and Health license.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
AOEM
Brookshires GC Tyler Texas
06.2025 - Current
AOEM and OETL
Brookshires GC
08.2024 - 06.2025
Agent
Texas Farm Bureau Insurance
04.2015 - 09.2023
Rig Manager/Trainer
Nabors Drilling USA
11.2006 - 03.2017
High School Diploma -
Stafford High School
No Degree - Licensed Insurance Agent
State of Texas