Michael Skuse

• Generated revenues yearly and effectively capitalized on industry growth.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Established foundational processes for business operations.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
• Performed full service body repair
• Welding specialty
• electrical specialty work
• General performance maintenance
• performance maintenance including modern flash reprogramming as well as antique repairs
• writing estimate and repair estimates for all jobs that came in
• ordering and part procurement
• Interacted well with customers to build connections and nurture relationships.
• Cultivated forward-thinking, inclusive and performance driven solutions for unavailable parts and restorations

• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Increased overall revenue by upselling additional services and products during routine maintenance visits.
• Administration of warranties and warrantee claims
• sales of tractors, reviewing and placing people with the best fit for them upon purchase
• Met with customers to discuss service needs and offer available solutions.
• Identified and communicated customer needs to supply chain capacity and quality teams.
• Coordinated with other departments to maintain streamlined and productive workflow.
• Implemented inventory management systems to reduce costs and increase efficiency in the service department.
• Developed and maintained positive relationships with customers to build rapport and trust.
• Developed detailed plans based on broad guidance and direction.
• Collaborated with sales teams to develop comprehensive service packages tailored to individual client needs.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Developed strong relationships with vendors and suppliers, resulting in improved product support and better pricing for customers.
• Monitored inventory levels and placed orders to replenish stock.
• Coordinated cross-departmental efforts to address complex customer issues, facilitating better communication and collaboration between teams.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
• Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
• Came up with an inventory system and implementation of ordering system and best utilization of POS

• Walked through store areas to identify and proactively resolve issues negatively impacting operations.
• Reconciled daily sales transactions to balance and log day-to-day revenue.
• Analyzed customer feedback and implemented strategies to improve customer experience.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Trained staff in effective customer service techniques and product knowledge
• shrink control
• inventory management
• returns
• tire specialist
• wheel sizing specialist
• commerical sales- all incoming and outgoing specifically for commerical accounts
• scheduled drivers and deliveries

• Inventory management
• pulled parts as neede and requested by the technicians
• managed orders with GM from customers and technicians
• organized parts room and ordering
• ran 3 different lines of GM vehicles
• consolidation of GMC Pontiac and Buick parts lines to the Chevrolet building upon merging into one

master Tech Certified

• Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
• Reviewed other technicians work and assignment to prevent come backs
• Worked directly with the service manager and assistant service manager to reduce come back ratios due to poor service practice
• General repair and maintenance of vehicles, specializing in electrical and suspension repair

• Coordinated with parts department to determine availability of necessary components.
• Read and followed technical documentation to complete accurate repairs.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Stayed up-to-date on industry trends and advancements, allowing for accurate diagnosis and repair of various makes and models.
• Changed, rotated, and balanced tires on different types of vehicles.
• Repair and upkeep of new cars
• PDI of New cars
• Upfit of new parts packages
• Specialty training inDodge product line- Silver Certification
• Ran pre inspection repair and pre delivery services for 250 car used car lot
• Managed another technician under me to complete repairs of the vehicles under my care

• Maximized revenue generation by upselling additional services to customers based on vehicle needs and manufacturer recommendations.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Served as a liaison between customers and insurance companies when necessary to facilitate claim processing related to collision damage or other covered repair issues.
• Manages a crew of 9 technicians of various skill sets
• Ran dispatch for the tow truck
• scheduling for body shop as well as repair garage for both customer work and employees
• Manages day to day operations - which include service writer tasks, answering phones, parts inventory and order for the service department
• General repairs, specializing in electrical, transmission, performance modification and suspension
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• Oil changes
• Basic repairs
• Tire changes