Michael Sligh
Appomattox,VA
Summary
Results-driven customer service representative with expertise in resolving complaints, managing transactions, and educating customers. Demonstrated ability to enhance customer satisfaction and foster strong relationships.
Overview
50
50
years of professional experience
Work History
Customer Service Representative/Driver
Advance Auto Inc.
Appomattox, Virginia
06.2011 - Current
- Assisted customers with product inquiries and vehicle advice.
- Processed customer transactions and managed cash register operations.
- Resolved customer complaints and provided effective solutions.
- Maintained accurate inventory records and restocked shelves as needed.
- Educated customers on product features and benefits for informed purchases.
- Collaborated with team members to improve service efficiency and support workflows.
- Utilized point-of-sale systems to ensure smooth transaction processing and reporting.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong customer relationships to encourage repeat business.
Radioman Third Class
U. S. Navy
Norfolk, Virginia
02.1976 - 01.1981
- Communications specialist with regard to satellite and ship to ship communications.
- Top secret security clearance.
Education
Master of Arts - Management And Leadership
Liberty University
Lynchburg, VA05-2016
Bachelor of Arts - Marketing
Lynchburg College
Lynchburg, VA05-2011
Skills
- Customer relationship management
- 35 WPM Typing
- Microsoft Office 2021
Timeline
Customer Service Representative/Driver
Advance Auto Inc.
06.2011 - Current
Radioman Third Class
U. S. Navy
02.1976 - 01.1981
Master of Arts - Management And Leadership
Liberty University
Bachelor of Arts - Marketing
Lynchburg College