Michael Slimbarski
Mint Hill,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
26
26
years of professional experience
Work History
Highway Maintenance Specialist
Colorado Department of Transportation
09.2024 - 12.2024
- Ensured adherence to OSHA regulations throughout all daily activities while maintaining a clean and organized workspace.
- Contributed to continuous improvement initiatives within the maintenance department by regularly reviewing procedures and best practices.
- Collaborated with team members on root cause analysis for recurring issues, developing effective solutions.
- Maintained accurate records of all completed daily work orders and inventory transactions for clear communication with management regarding maintenance activities.
Professional Driver
Melton Truck Lines
02.2024 - 09.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Picked up loads and secured properly to maintain safety and avoid damaging products.
Professional Driver
Werner Enterprises
02.2023 - 02.2024
- Improved customer satisfaction by providing timely and efficient transportation services.
- Collaborated closely with dispatchers to confirm pick-up locations, drop-off points, and estimated arrival times accurately communicated to passengers.
- Contributed to company''s safety record with consistent adherence to traffic laws and regulations.
- Enhanced overall road safety by participating in ongoing defensive driver education courses.
Sales and Support Analyst/Executive Customer Relations
Comcast
08.2016 - 01.2023
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Trained 20 new support analysts, contributing to the overall growth and success of the team.
- Served as a subject matter expert in key business applications, providing advanced-level assistance to colleagues and clients alike.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
Service and Installation Technician
Time Warner Cable
07.2015 - 08.2016
- Developed troubleshooting protocols, streamlining issue resolution processes for technical teams.
- Coordinated over 500 installation projects, ensuring timely completion and minimal disruption to client operations.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Field Artillery Surveyor/Section Chief
United States Army
12.1998 - 01.2013
- Adapted quickly to changing circumstances in dynamic environments, ensuring that the team''s ability to generate accurate data was not compromised.
- Mentored 6 junior team members, fostering a culture of continuous learning and professional development within the unit.
- Conducted thorough pre-mission planning, resulting in effective coordination of resources and 15 personnel.
- Enhanced team efficiency by implementing streamlined processes and procedures for daily operations.
Education
Certificate -
United States Truck Driving School
Fountain, CO01.2023
Bachelor of Science and Technical Management - Criminal Justice
Devry, University
Addison03.2014
Skills
- Application support
- Support ticketing systems
- Problem-solving
- Team development
- Multitasking and organization
- Team building and leadership
- Training and mentoring
- Customer relations
Timeline
Highway Maintenance Specialist
Colorado Department of Transportation
09.2024 - 12.2024
Professional Driver
Melton Truck Lines
02.2024 - 09.2024
Professional Driver
Werner Enterprises
02.2023 - 02.2024
Sales and Support Analyst/Executive Customer Relations
Comcast
08.2016 - 01.2023
Service and Installation Technician
Time Warner Cable
07.2015 - 08.2016
Field Artillery Surveyor/Section Chief
United States Army
12.1998 - 01.2013
Certificate -
United States Truck Driving School
Bachelor of Science and Technical Management - Criminal Justice
Devry, University
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