Michael Smalls
Hudson,PA
Summary
Dedicated to customer and company satisfaction. Goal oriented individual with over 30 years of experience in supply management and procurement. Excellent communication, inventory optimization, and problem solving abilities.
Proven ability to analyze data and make the necessary adjustments to obtain the desired results. Demonstrates the ability to perform at the highest level both independently and as a team member. Motivated to contribute to and ensure company success.
Overview
29
29
years of professional experience
Work History
Sr Buyer
KMS Inc.
Luzerne, PA
11.2021 - Current
- Negotiate contracts with suppliers followed by review with upper management staff
- Initiate company purchase orders
- Verify the accuracy of pricing and quantities with the supplier's confirmation of the order.
- Confirm all shipments are complete and correct upon arrival
- Close purchase orders and collaborate with accounts payable to ensure invoice pricing is correct
- Evaluate supplier performance and immediately address any issues with individual suppliers
- Maintain excellent communication skills with suppliers to ensure that all orders are completed in a timely manner.
- Communicate goals and priorities to ensure consistent customer satisfaction.
- Strive to develop new professional relationships with a variety of potential new suppliers
- Maintain clear, open communication regarding the expectations and objectives of the company through follow-up of quotes and purchase orders
- Daily collaboration with the plant manager and team leads concerning areas of need and suggestions for improvement
Customer Order Management Analyst II
InterMetro Industries Corporation
Wilkes Barre, PA
10.2017 - 04.2020
- Date and expedite customer orders as needed or requested
- Work with Customer Service Representatives and Sales Representatives to obtain and fulfill the customers requests
- Work with manufacturing facilities in Pa, Tn, and Mexico to obtain and expedite product into inventory as needed
- Work on several key multi-million dollar accounts to ensure on time shipping and customer satisfaction
- Daily review of unacknowledged orders and late order reports in Mapper
U.S. orders
Europe orders - Worked with Europe and Asia customer service and sales teams to expedite product and orders
Supply Management / Interplant Co-Ordinator
InterMetro Industries Corporation
Wilkes Barre, PA
10.2004 - 10.2017
- Systems used: Oracle, Excel, Demand Solutions (Red and Blue) and Quickbase
- Used the internal requisition system in Oracle, transferred product daily between facilities in Tn, Pa, Ca, and Canada
- Daily interpretation of data provided by the Demand Solutions Red planning system and Quickbase system to accurately provide the optimum levels of inventory needed in several U.S. distribution centers as well as in Canada and Europe.
- Worked daily with the U.S. distribution centers to fill containers with customer orders and stock replenishment to the European warehouse
- Entered purchase orders using the Oracle system to place orders with outside vendors for inventory levels and customer orders (ship directs)
- Communicated with vendors via phone and e-mail to obtain best fulfillment dates for the entered purchase orders
- Set up new parts in the Oracle system for specific customers
- Added access to locations on existing parts in the Oracle system
- In support, using the Demand Solutions Red and Blue planning systems, entered daily manufacturing requisitions between U.S. manufacturing facilities and their respective distribution centers
- Worked and co-ordinated with manufacturing facilities in the U.S. and Mexico to improve the on time performance for a large key chain account. At the time, on time delivery was below 40%, which rose to above 90% within a month. Effective communication with the manufacturing facilities resulted in orders shipped in excess of 95% on time and several consecutive months 100%
- Corrected and removed inventory levels on non-moving product in the European warehouse. At the beginning of the project, the warehouse did not have available space to stock incoming product. Working in the Demand Solutions planning systems, inventory levels were adjusted along with the replenishment levels on many of the stocked parts. The new levels resulted in a reduction of over $250,000.00 US dollars, the lowest inventory levels to date at that time in the warehouse while improving on time shipping %
Customer Order Management Analyst I
InterMetro Industries Corporation
Wilkes Barre, PA
12.2002 - 09.2004
Customer Service Representative
InterMetro Industries Corporation
Wilkes Barre, PA
01.2000 - 12.2002
Order Entry Customer Service Representative
InterMetro Industries Corporation
Wilkes Barre, PA
04.1996 - 05.1998
Education
B.S. Business Administration
King's College
Wilkes-barre, PA1995
Skills
- Analyzing data
- Team communication
- Inventory management
- Problem solving
- Mathematical skills
- Decision making
- Work independently
- Training
Timeline
Sr Buyer
KMS Inc.
11.2021 - Current
Customer Order Management Analyst II
InterMetro Industries Corporation
10.2017 - 04.2020
Supply Management / Interplant Co-Ordinator
InterMetro Industries Corporation
10.2004 - 10.2017
Customer Order Management Analyst I
InterMetro Industries Corporation
12.2002 - 09.2004
Customer Service Representative
InterMetro Industries Corporation
01.2000 - 12.2002
Order Entry Customer Service Representative
InterMetro Industries Corporation
04.1996 - 05.1998
B.S. Business Administration
King's College
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