Michael S. Martelly
Humble
Summary
Dynamic professional seeking a position in Mechanical maintenance or logistics, equipped with innovative business management expertise and strong problem-solving abilities. Proven analytical skills drive process improvements and foster efficient business practices, contributing to the achievement of short-term and long-term corporate goals. Committed to leveraging a strategic mindset to enhance operational effectiveness and support organizational success. Prepared to make a meaningful impact in a fast-paced environment.
Overview
19
19
years of professional experience
Work History
Mechanical Technician
BYOP Repair
01.2023 - Current
- Resolved mechanical issues using both technical and manual skills.
- Assembled and disassembled equipment to perform repairs and maintenance.
- Frequently diagnosed mechanical problems and determined how to correct issues.
- Maintained clean and organized work area to easily locate repairing tools and equipment.
Contract Driver
Uber Technology Inc.
05.2017 - Current
- Uber Driver with 8+ years of experience transporting passengers safely and efficiently from one destination to another. Equipped with world-class customer service skills and adept at providing relaxing rides to passengers. Seeking a position to provide transporting expertise, reduce costs, and generate revenue for your company.
- Effective communication
- Excellent mapping
- Direction-taking
Business Contact/Supervisor
Serviexpress R E D Inc.
10.2016 - 04.2017
- Through ownership's prospective, provide operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Perform process checks to ensure regulatory compliance.
- Handle all customer and FedEx concerns and follow up from prior business day
- Address issues/concerns with FedEx manager and drivers
- Make sure all drivers are dispatched with correct packages and vehicles have no issues
- Be a line of communication for customers, FedEx managers, and drivers
OPERATIONS COORDINATOR
FedEx Ground
08.2012 - 10.2016
- Provided operational support through the coordination of the quality, service and administrative functions in the pickup and delivery area. Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan to minimize costs and ensure service integrity. Perform process checks to ensure regulatory compliance.
- Monitor facility reporting metrics related to service, safety, cost and quality on a daily basis. Investigate potential performance issues and address with Business Contact and Authorized Officers
- Review inaccuracies in generated reports with appropriate parties to include administrative staff and BC/AOs.
- Ensure errors are corrected in appropriate systems and verified accuracy of metrics reported.
- Communicate with BC/AOs of Independent Contractors, Independent Service Providers and temporary agency employees regarding day-to-day operations
- Investigated customer service complaints to include disputed deliveries, missing packages, early and late pickups, and communicated resolved issues with customer directly to ensure customer satisfaction.
- Maintain and update vehicle maintenance information on all temporary and company-owned assets. Responsible to ensure contractually agreed upon standards and Department of Transportation (DOT) requirements are adhered to for both company and vendor equipment.
Assistant Director
BRITESMILE
01.2007 - 08.2012
- Directed a Med Spa equipped with a wide range of medical aesthetic procedures and teeth whitening
- Delegated clerical office duties such as typing, scanning, and copying
- Worked with the director to sustain and expand programs, services, coordinate and supervise daily operations
- Undertake staffing responsibilities (hiring and training)
- Managed administrative functions
- Performed documentation and office management activities
- Ensured compliance with regulations and internal policies
Education
EET - Electrical Engineering Technology
ITT Technical Institute
Houston, TX03.2015
Bachelor of Science - Kinesiology concentration in Physical Therapy & Rehabilitation
THE UNIVERSITY OF HOUSTON
Houston, TX05.2008
Skills
- Logistics
- Strong Communication
- Customer Service
- Proficient with Microsoft Office
- Planning & Leadership
- Execution & Implementation of Strategic Plans
- Problem Solving & Analysis
- Organization & Communication
- Mechanical troubleshooting
- Preventive Maintenance
- Equipment installation
- Equipment troubleshooting
EXECUTIVE PROFILE
Trained management professional with 10 years of experience in accomplishing company and organizational goals. Excellent ability to anticipate problem and to implement solutions to resolve these matters. Demonstrated experience managing teams with various scopes and objectives. Superior interpersonal and public-speaking skills. Capable of resolving complex issues and motivating staff to peak performance.
Languages
French
Native or Bilingual
Timeline
Mechanical Technician
BYOP Repair
01.2023 - Current
Contract Driver
Uber Technology Inc.
05.2017 - Current
Business Contact/Supervisor
Serviexpress R E D Inc.
10.2016 - 04.2017
OPERATIONS COORDINATOR
FedEx Ground
08.2012 - 10.2016
Assistant Director
BRITESMILE
01.2007 - 08.2012
Bachelor of Science - Kinesiology concentration in Physical Therapy & Rehabilitation
THE UNIVERSITY OF HOUSTON
EET - Electrical Engineering Technology
ITT Technical Institute
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