MICHAEL S. MILLER
Newport,NC
Summary
Experienced Operations Leader with 20 years of success managing complex technical programs in fast-paced, highly regulated industries. Skilled in maintenance management, production planning, safety, logistics, quality assurance, workforce development, and recruiting. Proven ability to lead large cross-functional teams, streamline processes to boost efficiency, and ensure full compliance with organizational and industry standards. Recognized for delivering consistent results, driving continuous improvement, and fostering a culture of accountability and operational excellence.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Inventory Manager/Maintenance Service Writer
Brazda Marine, NC
02.2024 - 08.2024
- Inventory Management: Utilized technical diagrams (IPBs) to identify and procure required components for sales and inventory replenishment, ensuring part availability and improving operational efficiency and service turnaround time. Leveraged multiple computer systems and inventory management software to accurately track parts, generate reports, and maintain data integrity across procurement and shipping processes.
- Customer Service: Assembled and prepared customized repair and service parts kits for customers and other marine service shops, ensured accuracy, quality, and timely delivery. Served as liaison between internal teams, suppliers, and customers to coordinate services and align expectations.
- Planning & Operations: Oversaw warranty process and ensured adherence to OEM standards, maintained high levels of service quality and compliance. Applied proactive planning to ensure maintenance efficiency, reduce errors, and enhance inventory accuracy.
Maintenance Chief/Senior Advisor
Center for Naval Aviation Technical Training, NC
01.2020 - 01.2023
- Leadership & Program Management: Led the execution of 15 Naval Technical Training courses while managing the professional development of 35 instructors, evaluators, and course supervisors.
- Training & Mentorship: Provided mentorship to 30+ instructors/250+ students achieving a 100% graduation rate.
- Strategic Communication & Advisory: Served as a senior advisor to command officers on personnel, training, and operational matters, communicating complex issues across all leadership levels to drive mission success.
- Operational Readiness & Inspections: Managed the accurate inventory and serviceability of over 1,500 items within the Individual Material Readiness List (IMRL) valued at over $3 million, ensuring precise inventory and full compliance with maintenance and readiness standards.
- Aircraft: AV-8B / KC-130 / RQ-21
Quality Assurance Chief/Power Plants Division Chief
Marine Aviation Logistics Squadron 39, CA
01.2017 - 01.2020
- Operations Management: Led day-to-day maintenance operations and personnel across multiple work centers, ensuring production schedules, quality standards, and resource planning were met under high-pressure conditions for Rotary Wing Gas Turbine Engines, Dynamic Components, and Bulk Fuel Delivery systems.
- Quality Assurance & Compliance: Directed quality assurance and safety efforts for 750 Marines across 34 work centers, producing 30+ QARs, CDQARs, and CDIs ensuring compliance with Naval Aviation Maintenance Program policies.
- Operational Readiness & Inspections: Led Naval Aviation Maintenance Program (NAMP) compliance audits and corrosion inspections for multiple Marine Aircraft Group Squadrons, ensuring unit readiness and preparation for major inspections, directly contributing to operational effectiveness. Oversaw 50+ aviation maintenance programs across 55 work centers.
- Aircraft: UH-1N/Y / AH-1W/Z / MV-22B
Staff Noncommissioned Officer in Charge: Marine Recruitment
Recruiting Station Chicago, IL
01.2014 - 01.2017
- Leadership & Team Development: Led and trained a team of 5 Marines in relationship-building, time management, sales tactics, and public speaking, enhancing overall team effectiveness and performance.
- Sales & Performance Metrics: Monitored and responded to key performance metrics including contract attainment, recruiter productivity, and lead conversion rates, achieving 116% of recruiting mission with a 2.0 Net APR, double the station average.
- Reporting & Strategic Analysis: Compiled and presented weekly and monthly status reports detailing recruiting mission progress, applicant pipeline metrics, and goal attainment; included performance analytics, market analysis, and strategic planning to support mission success.
Division Officer/Production Controller/Quality Assurance
Marine Aviation Logistics Squadron 29, NC
01.2012 - 01.2014
- Senior-Level Representation & Asset Coordination: Served as Power Plants Division Officer during a combat deployment in support of Operation Enduring Freedom. Coordinated with senior fleet maintenance authorities and global engine program managers to ensure the timely issue, retrograde, and receipt of 26 aircraft engines valued at over $43 million, directly supporting the 2D Marine Air Wing (FWD) mission and operational readiness.
- Technical Compliance & Maintenance Execution: Supervised maintenance and repair of 200+ aircraft engines and components across 7 work centers, ensuring all technical directives were met.
- Maintenance Action Oversight & Supply Chain Interface: Served as liaison between technical maintenance, supply, and command teams to coordinate operations and ensure alignment with organizational priorities. Responsible for the screening, induction, repair, and disposition of over 1,160 maintenance actions, including 234 high-priority requisitions essential to ongoing operations.
- Aircraft: CH-53E / MV-22B / UH-1N / AH-1W
Quality Assurance Representative/Program Manager
Presidential Helicopter Squadron 1 (HMX-1), VA
01.2008 - 01.2012
- Helicopter Maintenance & Inspections: Utilized blueprints, schematics, technical drawings and manufacturer’s drawings and sketches to execute critical inspections, maintenance, and repairs on rotor systems, engines, flight controls, and bulk fuel systems for aircraft supporting high-priority presidential missions.
- Aviation Safety & Risk Mitigation: As the Aircraft Confined Space Program Manager, developed, implemented, and enforced comprehensive policies and safety procedures to ensure the protection and compliance of Marines conducting fuel cell maintenance operations in hazardous environments.
- Quality Assurance & Program Support: Oversaw 8 maintenance programs to ensure compliance with aviation maintenance regulations. Conducted 10 division audits preventing equipment loss and injuries. Managed and conducted monthly training for 70 Aviation Maintenance Inspectors.
- Aircraft: CH-46E / CH-53E
Helicopter Mechanic/Collateral Duty Inspector
Marine Aviation Logistics Squadron 24, HI
01.2004 - 01.2008
- Mechanical Inspections & Repair: Performed troubleshooting, inspections, repair, modifications, corrosion control, and preservation of helicopter rotor systems, transmissions, flight controls and bulk fuel systems ensuring aircraft safety, operational readiness, and compliance with aviation maintenance standards. Performed and inspected structural repair to main and tail rotor blades.
- Technical Publications Management: Served as the Technical Publication Library Representative ensuring accurate and timely updates to all technical manuals used in the repair of aircraft and support equipment.
- Supply Chain & Inventory Management: Managed the Pre-Expended Bin (PEB) program, overseeing the acquisition, distribution, and replenishment of consumable parts to ensure readiness and supply efficiency.
- Aircraft: CH-53D/E / UH-1N / AH-1W / CH-46E / MV-22B
Education
Associates Degree - General Studies
Central Texas College
01.2012
Skills
- Inventory Management Systems
- Problem-Solving & Process Improvement
- Team Leadership & Talent Development
- Production Planning & Scheduling
- Safety Compliance & Risk Management
- Technical Proficiency
- Collaboration & Cross-Functional Teamwork
Websites
Accomplishments
•Marine Corps Martial Arts Instructor
•Marine Combat Instructor of Water Survival
Certification
- Cert: OSHA 30 General Industry Safety and Health, Southern OTI Education Center, 2025
- Cert: Naval Aviation Maintenance Control Management, USMC, 2020
- Cert: Naval Aviation Production Control, USMC, 2012
- Cert: Naval Aviation Quality Assurance, USMC, 2011
- Cert: Aircraft Confined Space Program, USMC, 2010
- Cert: Hazardous Material Control and Management, USMC, 2009
- Training: Green Belt – Process Improvement, Lean Six Sigma, 2018
ADDITIONAL INFORMATION
- Military Rank at Retirement - Master Sergeant
- Highest Held Security Clearance - Top Secret
- Marine Corps Martial Arts Instructor
- Marine Combat Instructor of Water Survival
Timeline
Inventory Manager/Maintenance Service Writer
Brazda Marine, NC
02.2024 - 08.2024
Maintenance Chief/Senior Advisor
Center for Naval Aviation Technical Training, NC
01.2020 - 01.2023
Quality Assurance Chief/Power Plants Division Chief
Marine Aviation Logistics Squadron 39, CA
01.2017 - 01.2020
Staff Noncommissioned Officer in Charge: Marine Recruitment
Recruiting Station Chicago, IL
01.2014 - 01.2017
Division Officer/Production Controller/Quality Assurance
Marine Aviation Logistics Squadron 29, NC
01.2012 - 01.2014
Quality Assurance Representative/Program Manager
Presidential Helicopter Squadron 1 (HMX-1), VA
01.2008 - 01.2012
Helicopter Mechanic/Collateral Duty Inspector
Marine Aviation Logistics Squadron 24, HI
01.2004 - 01.2008
Associates Degree - General Studies
Central Texas College
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