Michael Smith
Martinez,CA
Summary
Hardworking and reliable Individual with strong ability in servicing and repairing residential HVAC systems. Great Customer Service Skills. EPA Universally certified. Highly organized, proactive and punctual with team-oriented mentality.
Overview
16
16
years of professional experience
Work History
HVAC Technician
Diablo Thermal Systems
Walnut Creek, CA
03.2021 - 08.2023
- Performed Preventative Maintenance and Emergency Response Repairs on MRI/PETCT/CT/NUCLEAR MEDICINE Trailers and Hospital Imaging systems as well as HVAC Systems for Bay Area Sports Broadcasting and Networking Trailers,
- Diagnosed and Repaired Commercial Package Systems nd Mini Split Systems for Hospital Server Rooms and Imaging Reading Rooms.
- Performed General Maintenance on Imaging Trailers including Patient Lift Gates, Diesel Generators and everything else Besides The Imaging Scanners themselves.
- Ensured Trailers were safe for Patients up to Hospital Standards
- Repaired or replaced defective parts such as compressors, motors, fans and other components in heating and cooling systems.
- Inspected electrical wiring of existing HVAC systems to identify potential problems and safety hazards.
HVAC Technician
Service Champions Heating and Air Conditioning
Concord, CA
02.2020 - 03.2021
- Retained careful and thorough maintenance and repair records in case customers required future service.
- Disassembled units, repaired broken components and restored to operating condition.
- Examined heating and air conditioning systems and air compressors for signs of defects or malfunction.
- Completed preventative maintenance on heating and air conditioning systems to extend life of such equipment.
- Troubleshot and diagnosed issues with HVAC equipment, providing recommendations for remediation.
Bar Manager/Lead Bartender
Norcal Event Staffing
Concord, CA
06.2019 - 01.2020
- Managed bar area, including cocktail design and menu, inventory, regulation compliance and customer relationships.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Engaged in small talk with patrons to build rapport and earn repeat business.
- Kept detailed inventories of bar supplies and stocked work areas to maintain workflow efficiently.
Server Bartender
Brinker International Inc. (Chili's)
Concord, CA
09.2016 - 06.2019
- Checked patrons' identification to ensure minimum age requirements for consumption of alcoholic beverages.
- Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings.
- Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction.
- Processed customer payments using cash, checks, credit and debit cards and returned proper bills and coin.
- Warmly greeted patrons upon entrance to store and offered assistance with finding needed items.
Bar Manager
Southern Sweetwater Tavern
Danville, CA
01.2016 - 08.2016
- Pursued training opportunities to advance mixology knowledge and refine understanding of beer, wine and liquor, better serving bar customers with current expertise.
- Devised innovative strategies for increasing bar revenue by introducing new concepts and signature drinks, developing promotions and creating customer engagement events.
- Maintained tight financial controls with highly accurate daily registers.
- Interviewed, hired and trained staff on bar practices, customer service standards and productivity strategies which improved customer retention and bolstered sales.
- Supported servers by preparing specialty drinks for patrons in all areas of establishment.
Lead Bartender
GAN Korean Restaurant
Pleasanton, CA
06.2015 - 12.2015
- Collected and polished glassware, keeping adequate stock for expected customer loads.
- Planned and updated menus to capitalize on changing trends in customer preferences.
- Collected food, wine and appetizer orders from patrons and promoted upsell items.
- Restocked beer and liquor on regular schedule and after special events to prepare for forecasted needs.
- Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
- Created list of signature items to increase overall revenue.
Lead Bartender
Hilton Garden Inn
Livermore, CA
02.2015 - 06.2015
- Recognized VIP customers immediately and provided special treatment, including preferred tables.
- Promoted customer safety by maintaining current list of available ride services for inebriated customers.
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits.
- Estimated daily beverage consumption to maintain proper inventory levels.
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
Bartender Trainer
Wente Vineyards
Livermore, CA
09.2012 - 08.2014
- Collaborated with Catering Director to educate multiple employees on menu and procedural changes.
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Supervised team of Bartender employees in a Fine dining establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Estimated supply requirements based on historical needs and projected business levels by accounting for special local events or sports games.
- Planned and managed menus for weekly offerings and special events.
- Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.
Amphibious Assault Vehicle Crewchief
United States Marine Corps
Camp Pendleton, CA
02.2008 - 03.2012
- Planned, memorized and navigated numerous routes during vehicular and foot patrols and coordinated movement between 13 vehicles via radio.
- Operated and performed preventive maintenance on tracked vehicles and equipment valued at over $1,000,000 each in order to transport personnel, supplies and equipment.
- Succeeded in training team members and foreign weapons operators in adapting to changing operational environments which resulted in minimizing crewman injuries
- Received and implemented combat orders and directed deployment of personnel in offensive, defensive and retrograde operations.
- Trained and mentored new platoon members, providing assistance when needed and advising on how to perform daily duties.
Education
HVAC Technician
Intercoast Colleges
Fairfield, CASkills
- OSHA Training
- Defibrillation and resuscitation training
- Strong mathematical and communication skills
- Basic Blueprint reading and interpretation
- Knowledge of hand and power tools
- Preventative maintenance training
- Strong Customer service skills
- Ability to adapt and learn quickly in any environment
Timeline
HVAC Technician
Diablo Thermal Systems
03.2021 - 08.2023
HVAC Technician
Service Champions Heating and Air Conditioning
02.2020 - 03.2021
Bar Manager/Lead Bartender
Norcal Event Staffing
06.2019 - 01.2020
Server Bartender
Brinker International Inc. (Chili's)
09.2016 - 06.2019
Bar Manager
Southern Sweetwater Tavern
01.2016 - 08.2016
Lead Bartender
GAN Korean Restaurant
06.2015 - 12.2015
Lead Bartender
Hilton Garden Inn
02.2015 - 06.2015
Bartender Trainer
Wente Vineyards
09.2012 - 08.2014
Amphibious Assault Vehicle Crewchief
United States Marine Corps
02.2008 - 03.2012
HVAC Technician
Intercoast Colleges
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